Top 19 Customer support coordinator Jobs in Prospect, Ct

Customer Support Coordinator - Dispatcher
NorcomCT —Naugatuck, CT
- $25 - $36 an hour
- Online Application
- Background check
- Clean driving record
- Microsoft Excel
- Profit sharing
- Disability insurance
Quick Apply
Patient Care Coordinator
ReFocus Eye Health —Waterbury, CT
- $18 - $19 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
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Client Support and Scheduling Coordinator
Extra Duty Solutions —Shelton, CT
- Full-time
- Computer literacy
- Office
- Bachelor's degree
- Paid training
- Paid holidays
Client Support Coordinator
FAMILY OPTIONS INC —Prospect, CT
- $18.00 - $19.25 an hour
- Part-time
- CPR Certification
- Basic math
- English
- Paid training
- Paid time off
Field Customer Support Coordinator
Ricoh —New Britain, CT
- Full-time
- Customer service
- Computer literacy
- High school diploma or GED
CSC Customer Service Coordinator
Alsco Uniforms —Stratford, CT
- $24 an hour
- Full-time
- English
- Microsoft Office
- Administrative experience
- Health savings account
- Disability insurance
Quick Apply
10d
Customer Experience Coordinator
Two Hounds Public House —Newtown, CT
- $18.50 - $22.00 an hour
- Part-time
- Writing skills
- Mid-level
- Continuous improvement
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Customer Experience and Service Coordinator
Closets By Design Connecticut West —Bethel, CT
- $20 - $25 an hour
- Urgently hiring
- Office
- Driver's License
- Data entry
- Health insurance
- Dental insurance
Quick Apply
Customer Service/Appointment Coordinator
Acura of Avon —Canton, CT
- Full-time
- Entry level
- Paid training
- Paid time off
Quick Apply
2d
Student Technical Support Coordinator
University of New Haven —West Haven, CT
- Full-time
- Mid-level
- Residential
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
Telephonic Health Services Coordinator
Advanced Monitored Caregiving Inc. —Hartford, CT
- $19 - $20 an hour
- Full-time
- Remote
- Mid-level
- Communication skills
- Under 1 year
Field Service Coordinator
Aquarion Water Company —Bridgeport, CT
- $26 - $28 an hour
- Monday to Friday
- Mid-level
- Office
- Analysis skills

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Customer Support Coordinator - Dispatcher

NorcomCT -
Naugatuck, CT

Quick Apply

Job Details

Full-time
$25 - $36 an hour

Benefits

Profit sharing
Disability insurance
Health insurance
Dental insurance
Paid time off
401(k) matching
Opportunities for advancement

Qualifications

Customer communication
Microsoft Excel
Customer relationship building
Email customer support
Microsoft Outlook
Windows
Incident Escalation
Radio communication systems
Company vehicle operation
Driver's License
Customer information system software
Escalation handling
Technical Proficiency
Customer data entry

Full Job Description

Location and Hours: Naugatuck, Connecticut - Monday through Friday 8:00 am - 5:00 pm

Pay Rate: $25.00 to $36.00
Pay rate based on applicant's skills, experience, training/education and certifications

Northeastern Communications, Inc., a local leader in the wireless communications industry, is seeking outstanding individuals to join our customer support team

Northeastern Communications, Inc. is headquartered in Naugatuck, CT and operates a satellite service center in Stratford, CT. The company was founded in the late 1950s and has grown to employ forty-five team members at two locations with twelve-million dollars in sales annually. We specialize in the design, sale, implementation, and support of wireless communications and data systems for public safety, government and enterprise clients throughout Connecticut. We are proud to provide quality Motorola products and services and have been recognized as an outstanding Motorola sales and service partner on several occasions.

We are seeking talented, enthusiastic individuals to help achieve our goal of providing the highest level of service to our clients. Our clients depend on our systems to protect the public and save lives; we depend on our support team to provide “best in class” support to keep our customer's mission critical systems up and available every day. Our continued success is a result of an outstanding team of people devoted to supporting our mutual goals. Our company demands excellence from our team members to meet these goals and offers the following benefits to all full time employees:

Competitive salaries commensurate based on experience, training/education and certifications
Medical and dental insurance
Life and disability insurance
401k Employer match
Paid personal time off (sick and vacation)
Bonus and profit sharing programs

Our company provides a wide range of products and services and our customer support team is made up of a variety of positions and specialties. We are currently seeking applicants for Customer Support Coordinator - Service and Installation Dispatcher.

This position requires excellent interpersonal skills, attention to detail, technical aptitude and solid computer skills. Salary, daily responsibilities and the opportunity for advancement are based on the skills and experience that a candidate possesses.

Our goal is to provide a work experience that will create a long term, mutually beneficial relationship between the employee, the company and our customers

Summary:
The current position available on the customer support team is for Service Dispatcher. This individual is responsible to receive and document service and installation requests from customers and coworkers and schedule/coordinate service and installation technicians. All members of the customer support team handle various customer interactions and administrative tasks in addition to their primary responsibilities.

In addition to the general requirements listed below, the Service Dispatcher position requires experience with the use of two-way radio communications systems in the public safety/first responder environment and must have demonstrated technical aptitude and experience.

Applicant must be able to

Interact and communicate with customers and co-workers in a clear and effective, professional manner
Assess customer needs and requests and determine the level of response required
Identify issues that require escalation and escalate them quickly and effectively as required
Manage multiple priorities in a fast paced, sometimes stressful environment
Effectively document information in a call tracking and Customer Relationship Management (CRM) system
Understand technical concepts
Be a self-starter and work effectively with minimal supervision
Remain organized and productive with minimal supervision
Be able to organize and present information in a cohesive manner

Requirements

Must be extremely detail oriented
Be on time for work and have consistent attendance
Must have technical aptitude
Must have experience with the use of two-way radio communications systems in the public safety/first responder environment
Customer service/internal support experience is preferred
Strong problem solving ability
Ability to compose and properly format professional, grammatically correct emails, correspondences and letters
Ability to read and understand basic technical documents
Ability to pass company's and customer's background checks
Ability to pass pre-employment physical and drug tests
Must have Connecticut drivers license with good driving record
Proficiency in the use of computers and standard office equipment
Proficiency and experience in the use Microsoft Outlook (Email), Word, Excel, web browser and other standard Windows programs
Ability to lift and carry 25 pounds of equipment

Duties Include

Answer and address/direct phone calls from customers and employees
Create new service and sales requests in CRM/case management system
Update open requests in CRM/case management system based on information from service technicians and others
Determine what level of response is required for each service request and schedule employees or take appropriate other action
Assign pending tasks to service personnel
Coordinate service, install and project tasks with customers
Monitor service and project activities throughout the day and re-prioritize as required
Escalate issues in a timely manner when required
Place parts orders and pick items required to fulfill orders
Work with customers to determine what items are needed, provide quotes and enter customer orders
Work with customer on billing authorization and documentation
Ensure that items/orders are complete before scheduling
Review case statuses, expedite orders and update customers with order status
Request RMAs from service providers and vendors
Review for completeness and accuracy, finalize and close out project and service orders
Manage project inventory and release of equipment
Effectively manage CRM follow up tasks
Occasionally travel for customer meetings and training in company owned vehicles
Other duties as may be assigned from time to time

In addition to these requirements, we are looking for individuals who are team-oriented and who work and communicate effectively with others at all levels throughout the organization. Excellent customer service skills with the desire to provide world-class support are a must.

Application and Evaluation Process

Complete online application and questionnaire
Submit resume with cover letter via online application
If selected
Complete initial screening assessment online (30-35 minutes)
Complete skills assessment online (35-40 minutes)
Complete pre-interview assessment online (35-40 minutes)
Phone interview
Complete attention to detail assessment online (10 minutes)
In person interview
On site MS Office assessment
Background check, Motor Vehicle Records (MVR) check and drug test

We expect that the evaluation process may take up to 60 days.

To be considered for this position, please submit resume with cover letter and complete the online application and questionnaire by clicking the "Apply" link below.

You will receive a confirmation email within 2 hours of submission. If you do not receive a confirmation email please contact us at [email protected].

There is no closing date for this position at this time.

Northeastern Communications, Inc. dba NorcomCT is an Equal Opportunity Employer

Quick Apply

Refine Your Search

customer support coordinator jobs in prospect, ct

Customer Support Coordinator - Dispatcher

Patient Care Coordinator

Client Support and Scheduling Coordinator

Client Support Coordinator

Field Customer Support Coordinator

CSC Customer Service Coordinator

Customer Experience Coordinator

Customer Experience and Service Coordinator

Customer Service/Appointment Coordinator

Student Technical Support Coordinator

Telephonic Health Services Coordinator

Field Service Coordinator

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