Top 20 Intune Jobs in Providence, Ri

Help Desk Specialist
CMIT Solutions —Cranston, RI
- $24 - $28 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Support Technician I
Teknor Apex Company —Pawtucket, RI
- On call
- 18 years or older
- Office
- Windows
Quick Apply
3d
IT Technical Lead
Family Service Association - Fall River —Fall River, MA
- $31 - $35 an hour
- Weekends as needed
- Computer Science
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Quick Apply
IS Support and Help Desk Manager
Sturdy Health —Attleboro, MA
- $101,120.77 - $157,957.62 a year
- Full-time
- 7 years
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
4d
Product Management Specialist
Gilbane —Providence, RI
- $87,000 - $115,000 a year
- Azure
- Engineering
- Windows
- Profit sharing
- Health insurance
Strategy Manager - Client Technology Services - Bristol Community College
Bristol Community College —Fall River, MA
- $89,443.16 - $93,971.22 a year
- Full-time
- Classroom
- Computer Science
- Mid-level
Senior Systems Administrator
RI Resource Recovery Corp —Johnston, RI
- Full-time
- 7 years
- Ability to walk for extended periods
- Bachelor of Science
Quick Apply
10d
Manager, Endpoint Engineering
Citizens Financial Group —Johnston, RI
- $134,000 - $179,000 a year
- Full-time
- Background check
- Office
- Continuous improvement
- Health insurance
- Dental insurance
Systems Engineer
Envision Technology Advisors —Pawtucket, RI
- $0 a year
- Full-time
- Google Workspace
- Mid-level
- Microsoft Office
Quick Apply
Cloud Infrastructure Engineer
Envision Technology Advisors —Pawtucket, RI
- $0 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Senior level
Quick Apply
Director of Information Technology
GCX Corporation —Franklin, MA
- Full-time
- Azure
- Office
- 8 years
Quick Apply
IT Professional Services – Senior Engineer – Tier lll
Ockers Company —Middleboro, MA
- $95,000 - $115,000 a year
- Email
- Construction site
- 5 years
- Research
Service Desk Dispatcher
KRAFT GROUP LLC —Foxborough, MA
- $21.15 - $27.90 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
7d
Network Administrator
BankNewport —Middletown, RI
- Weekends as needed
- Hybrid work
- Research
- Mid-level
- Office
Enterprise Infrastructure Service Manager
Amica Mutual Insurance Company —Lincoln, RI
- $133,173 - $183,113 a year
- Full-time
- Hybrid work
- Background check
- Azure
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply

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intune jobs near providence, ri

Help Desk Specialist

CMIT Solutions -
Cranston, RI

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Job Details

Full-time
$24 - $28 an hour

Qualifications

Customer communication

Full Job Description

The Help Desk Technician – Level 1 provides technical support and troubleshooting for end users. This position works directly with users to provide remote support, resolving basic IT issues, and escalating more complex problems to higher-level support. The ideal candidate has a customer-first mindset, strong communication skills, and a foundational understanding of common IT systems.

About CMIT Solutions National Corp.

Leading with trust. CMIT Solutions National Corp. is a recognized leader in Managed IT Services for businesses. We’re business owners too, so we understand the opportunities and challenges facing today’s organizations. Our exceptional team includes more than 250 franchise locations and 900 top technology practitioners who want to help your business succeed.

Description

Help Desk Technician – Level 1

Position Summary:

The ideal candidate must be local to the RI area.

Key Responsibilities:

Provide technical support for basic hardware, software, and networking issues.
Troubleshoot and resolve issues related to Microsoft 365, Windows, macOS, and common business applications.
Support client onboarding/offboarding of end user accounts.
Document all client interactions and work performed in the PSA/ticketing system.
Monitor and manage ticket queues to ensure timely resolution and client communication.
Document issues, resolutions, and processes in the knowledge base.

Qualifications:

Education: Associate’s degree in Information Technology, Computer Science, or a related field or equivalent work experience.
Experience: Minimum of 2 years of experience in IT support or a related technical role.
Skills:
Understanding of Microsoft 365 Suite.
Knowledge with Identity Management (Microsoft Entra ID, Okta, JumpCloud).
Familiarity with Mobile Device Management (Intune, JAMF)
Ability to work independently and in a team-oriented environment.
Experience with PSA and RMM platforms.

Preferred Qualifications:

IT certifications (e.g., CompTIA Network+ and A+, Microsoft and Azure Fundamentals).
Experience with remote support tools and systems.

Key Performance Indicators for Role:

First Call Resolution (FCR) Rate

o Percentage of issues resolved during the first interaction without escalation.

Tickets Closed per Day

o Number of tickets successfully managed and closed daily.

Escalation Rate

o Percentage of tickets escalated to higher levels of support.

Weekly Utilization Rates

o Measure hours worked against all billable and nonbillable tickets

Equal Opportunity Employer Statement:

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary

$24 - $28 per hour

Apply Now

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intune jobs in providence, ri

Help Desk Specialist

IT Support Technician I

IT Technical Lead

IS Support and Help Desk Manager

Product Management Specialist

Strategy Manager - Client Technology Services - Bristol Community College

Senior Systems Administrator

Manager, Endpoint Engineering

Systems Engineer

Cloud Infrastructure Engineer

Director of Information Technology

IT Professional Services – Senior Engineer – Tier lll

Service Desk Dispatcher

Network Administrator

Enterprise Infrastructure Service Manager

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About CMIT Solutions National Corp.

Description

Help Desk Technician – Level 1

Position Summary:

Salary

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