Top 200 Senior collection manager Jobs in Providence, Ri

End User Experience Senior Manager
KRAFT GROUP LLC —Foxborough, MA
- $132,000 - $155,000 a year
- Full-time
- Office
- Windows
- 8 years
1d
Senior Manager, Last Mile Operations
RXO, Inc. —Franklin, MA
- $110,000 - $130,000 a year
- Full-time
- 5 years
- Military
- Pass drug screening
- Paid jury duty
- Health savings account
Senior Manager, Client Success
CVS Health —Woonsocket, RI
- $82,940 - $199,144 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Health savings account
- Health insurance
4d
General Manager - Residential & Short-Term Rental Operations
V4 Management —Providence, RI
- $85,000 - $100,000 a year
- Full-time
- Management
- Inventory management
- Residential
- Paid time off
- Employee discount
Quick Apply
8d
Business Office Manager (Senior Living)
The Enclave of Franklin —Franklin, MA
- $68,000 - $70,000 a year
- Online Application
- CPR Certification
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
1d
Senior Maritime Project Manager **DIRECT HIRE**
NSC Staffing —North Kingstown, RI
- $73,000 - $75,000 a year
- Full-time
- Construction site
- Ability to climb stairs
- Assembly
Quick Apply
RN Home Care Manager - Full Time - South Shore, MA (Weymouth, Quincy, and Braintree areas)
Elder Care Homecare —Norfolk, MA
- $95,000 - $105,000 a year
- Weekends as needed
- Nursing
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Care Manager Mon-Fri 8:30AM - 4:30PM
Mass Care Link, Inc —Fall River, MA
- $56,000 a year
- Full-time
- Background check
- Experience working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
8d
Sr Sales & Sleep Manager
Jordan's Furniture —Warwick, RI
- $85,000 - $95,000 a year
- Full-time
- Computer literacy
- Experience equivalent to degree accepted
- Computer skills
Quick Apply
Senior Manager Electric Energy Procurement
PPL Services Corporation —Providence, RI
- Part-time
- Hybrid work
- Office
- Finance
- Analysis skills
Sr. Manager, Engineering
Getinge —Smithfield, RI
- $175,000 - $200,000 a year
- Full-time
- 5 years
- Engineering
- Master's degree
- Commuter assistance
- Disability insurance
Food Safety Quality Assurance (FSQA) Sr. Manager | $100-110k | Full time benefits + free meal plan
Feast & Fettle —East Providence, RI
- $100,000 - $110,000 a year
- Full-time
- 5 years
- Mentoring
- Cleaning
- Paid parental leave
- Health insurance
Quick Apply
5d
Senior Manufacturing Project Manager
General Dynamics Mission Systems, Inc —Taunton, MA
- $130,617 - $144,903 a year
- Full-time
- Engineering
- 3 years
- Master's degree
Technical Product Manager
Confidential —Raynham, MA
- $160,000 - $170,000 a year
- Full-time
- 7 years
- Engineering
- Office
Quick Apply
1d
Senior Project Manager - Commercial Construction
Everforth, Cybercoders —Providence, RI
- $125,000 - $150,000 a year
- Full-time
- Hospitality
- Management
- Residential
- Health insurance
- Dental insurance
Quick Apply
Landscape Account Managers (Senior & Junior)
Bayscape Lawncare and Construction —Narragansett, RI
- $60,000 - $105,000 a year
- Full-time
- Background check
- Clean driving record
- Mid-level
- Paid holidays
- 401(k)
Quick Apply
Senior Manager, iCasino Operations
Bally's Interactive —Providence, RI
- $100,000 - $130,000 a year
- Remote
- 5 years
- Senior level
- Commercial
Quick Apply
5d
Senior Risk Manager: Payments
Citizens Financial Group —Johnston, RI
- $117,000 - $153,000 a year
- Full-time
- Background check
- 6 years
- Office
- Health insurance
- Dental insurance
Senior Manager - Release Engineering
CVS Health —Woonsocket, RI
- $130,295 - $260,590 a year
- Full-time
- Azure
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Senior Business Transformation Product Manager - Utilization Management
Blue Cross and Blue Shield of RI Careers —Providence, RI
- $102,300 - $163,700 a year
- Full-time
- Hybrid work
- Office
- Children
- Mentoring
- Loan repayment program
- Dental insurance
7d

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senior collection manager jobs near providence, ri

End User Experience Senior Manager

KRAFT GROUP LLC -
Foxborough, MA

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Job Details

Full-time
$132,000 - $155,000 a year
1 day ago

Qualifications

Managing technical support teams
Stakeholder engagement
Staff supervision
Managing teams in a customer support role
Team leadership
Frontline customer support management
Technical user customer support
Stakeholder relationship building
Senior leadership
Stakeholder management

Full Job Description

SUMMARY: The End User Experience Senior Manager is responsible for defining and advancing the strategy, standards, and delivery of end-user technology services across all TKG operating companies. This role focuses on optimizing the overall employee technology experience by aligning support operations, endpoint services, and workplace technologies with business needs and enterprise priorities.

This leader drives continuous improvement in service quality, user satisfaction, and operational efficiency through data-driven insights, modern service management practices, and strong partnership with IT and business leadership. The role serves as a key advisor on end-user experience, service delivery strategy, and digital workplace evolution.

DUTIES AND RESPONSIBILITIES

Lead and evolve the enterprise end-user support model, including helpdesk and multi-site support teams, with a focus on service quality, user experience, and scalable operating models.
Define the strategy and lifecycle governance for endpoint computing environments (Windows and Mac), ensuring alignment with security, performance, and modern workplace standards.
Own the end-to-end service delivery framework, including ITSM processes, KPIs, and SLAs; leverage performance insights to drive continuous improvement and enhanced user experience.
Define and implement end-user experience measurement frameworks, using insights to proactively identify pain points and drive continuous improvement initiatives.
Establish and govern enterprise service standards, policies, and operating procedures to ensure consistency, compliance, and alignment with industry best practices.
Provide strategic oversight of distributed and on-site support functions, ensuring alignment with enterprise service expectations, security standards, and operational consistency.
Oversee the enterprise mobility and device services portfolio, including vendor strategy, lifecycle management, and cost optimization.
Govern workplace service operations (Move/Add/Change), ensuring efficient execution and adherence to change management standards.
Drive the adoption of self-service capabilities, automation, and knowledge management strategies to improve resolution times, reduce support demand, and enhance user autonomy.
Lead initiatives to optimize support tiers and shift-left strategies, ensuring issues are resolved at the lowest appropriate level while improving speed and user satisfaction.
Lead delivery of technology services supporting high-profile business operations, including event-based support, ensuring reliability, readiness, and seamless execution.
Partner with business and IT leadership to identify experience gaps, prioritize improvements, and drive initiatives that enhance productivity and service quality.
Establish and lead voice-of-the-customer programs, including user feedback loops, service reviews, and engagement forums to align services with evolving business needs.
Partner with IT leadership to define and evolve the digital workplace strategy, including collaboration tools, endpoint experience, and emerging technologies that enhance employee productivity and engagement.
Partner with cybersecurity and infrastructure teams to ensure endpoint experience aligns with enterprise security standards while minimizing user friction.
Lead strategic initiatives and service transformation efforts, including roadmap development, resource planning, and executive-level reporting.
Participate in the rotation of event coverage and manage the on-call coverage rotation and escalation process to ensure consistent, reliable support across all operating companies and events.
Special projects and assignments as business dictates
Responsible for the creation, maintenance and control of all personal identifiable information (PII) or any other information protected by Confidentiality and Privacy Standards see Mass Regulations on Personal Identity Regulations and HIPAA.

SUPERVISORY RESPONSIBILITIES

Helpdesk Technician (4)
IT Site Manager (3)
System Engineer

SKILLS AND QUALIFICATIONS

Bachelor’s degree in Information Technology or relevant experience
8+ years of experience in support management, IT operations, or other end-user support-based functional areas.
8+ years of supervisory experience, including leading teams and overseeing functional responsibilities
Demonstrated experience with ITSM and ITIL concepts, including incident, request, problem, and change management best practices
Strong stakeholder management and communication skills, with the ability to influence across technical and business teams
Results-driven, highly organized, and capable of managing complex operational environments
Strong technical aptitude in end-user computing, support tools, and workplace technologies
Must have attention to detail and focused concentration.
Must be able to learn new tasks and complete tasks independently.
Must possess strong organizational skills, ability to multi-task and responsiveness.

PHYSICAL DEMANDS

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate
Fast-paced office environment
On-call and event coverage availability.

CERTIFICATES, LICENSES, REGISTRATIONS

Microsoft Certified Solutions Expert (MCSE) preferred.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

#LI-KG

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Refine Your Search

senior collection manager jobs in providence, ri

End User Experience Senior Manager

Senior Manager, Last Mile Operations

Senior Manager, Client Success

General Manager - Residential & Short-Term Rental Operations

Business Office Manager (Senior Living)

Senior Maritime Project Manager DIRECT HIRE

RN Home Care Manager - Full Time - South Shore, MA (Weymouth, Quincy, and Braintree areas)

Care Manager Mon-Fri 8:30AM - 4:30PM

Sr Sales & Sleep Manager

Senior Manager Electric Energy Procurement

Sr. Manager, Engineering

Food Safety Quality Assurance (FSQA) Sr. Manager | $100-110k | Full time benefits + free meal plan

Senior Manufacturing Project Manager

Technical Product Manager

Senior Project Manager - Commercial Construction

Landscape Account Managers (Senior & Junior)

Senior Manager, iCasino Operations

Senior Risk Manager: Payments

Senior Manager - Release Engineering

Senior Business Transformation Product Manager - Utilization Management

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