Top 29 Business process analyst Jobs in Puerto Rico

BUSINESS ANALYST - MORTGAGE SERVICING - FIRSTBANK PR
FirstBank Florida —San Juan, PR
- Spanish
- English
- Mid-level
Business Analyst - Onsite Puerto Rico
Consertus —San Juan, PR
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Business Analyst
Alivia Health —Guaynabo, PR
- Full-time
- Computer Science
- Mid-level
- Office
Quick Apply
Business Systems Analyst
Popular Bank —San Juan, PR
- Hybrid work
- Writing skills
- English
- Mid-level
Business Analyst - Onsite Puerto Rico
Acumenian —San Juan, PR
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Business Analyst
Katalyst Healthcares & Life Sciences —Aguadilla, PR
- Contract
- Analysis skills
- Continuous improvement
- Senior level
Quick Apply
CX Business Analyst
The Cervantes Group —San Juan, PR
- Full-time
- Spanish
- 5 years
- English
Senior Business Analyst / Segment Strategy
Popular Bank —San Juan, PR
- Full-time
- Hybrid work
- Spanish
- Microsoft Access
- English
Business Analyst, Data & Insights (Puerto Rico)
Collins Aerospace —Santa Isabel Municipio, PR
- Full-time
- Remote
- English
- Mid-level
- 3 years
- Health insurance
- Tuition reimbursement
Business Analyst -Pharma
Diverse Lynx —Aguadilla, PR
- Contract
- 5 years
- Continuous improvement
- Senior level
Quick Apply
Delivery Project Coordinator – Digital Identity Services (Puerto Rico)
Collins Aerospace —Santa Isabel Municipio, PR
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Tuition reimbursement
Business Analyst for Digital Systems
Biosimilar Sciences PR LLC —Aguadilla, PR
- Mid-level
- Office
- Analysis skills
- Dental insurance
- Vision insurance
Quick Apply
IAM/NHI Project Manager / Business Analyst
HAYS —Carolina, PR
- $60 - $70 an hour
- Temporary
- Remote
- Writing skills
- US work authorization
- Senior level
- Dental insurance
- 401(k)
11d
CRM ANALYST
TPIS —San Juan, PR
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- SQL
- Paid time off
- Life insurance
Quick Apply
Account Manager (Business Development Consultant)
MultiSystems, Inc. —San Juan, PR
- $59,609.02 - $73,378.60 a year
- Full-time
- Computer Science
- 5 years
- Travel
- Health insurance
- Dental insurance
Quick Apply
1d
Data Engineer
Bella Group —San Juan, PR
- Azure
- Computer Science
- Mid-level
Salesforce Lead Developers with Agentforce and Data Cloud - Hybrid TX, AZ, NC, VA, NJ, GA
Platform 6 Ltd —United States
- Call employer
- Management
- 8 years
- Senior level
Quick Apply

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business process analyst jobs near puerto rico

BUSINESS ANALYST - MORTGAGE SERVICING - FIRSTBANK PR

FirstBank Florida -
San Juan, PR

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Job Details

Qualifications

Statistics
Spanish
English
Metrics Reporting
Data-driven problem-solving

Full Job Description

BUSINESS ANALYST

MORTGAGE SERVICING

FIRSTBANK PR

Our Company
At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations

A Brief Overview
The Business Analyst (BA) within the Mortgage Servicing Unit serves as a key liaison between business operations, technology, compliance, and vendor partners. This role is responsible for analyzing servicing processes, identifying gaps and opportunities for enhancement, and automation of operational processes and reporting. Working closely with servicing operations, management, and technology teams, ensures that data is accurate, timely, and actionable, enabling leadership to better track performance, identify trends, and address operational risks.

What you’ll do

Assist the Mortgage Servicing Units in developing and running system queries and reports as requested. Many of these reports will be recurrent and need to be updated periodically (daily, weekly and monthly). The employee will be responsible for generating and distributing the recurrent reports as scheduled.

Download and manage information from various databases to assemble the Mortgage servicing KPIs and dashboards.

Analyze Mortgage servicing data and results to identify weaknesses, issues and areas of opportunity.

Support the development and implementation of process improvements and system enhancements.

Support preparation of metrics, dashboards, and management reporting.

Develop and maintain business documentation, SOPs, and job aids

What You’ll Need to Succeed

Education

Bachelors Degree in Business administration or Industrial Engineering Preferred. A combination of academic background and experience could be considered for the position.

Knowledge

1 to 2 years of experience in a Business Analyst or similar position.Direct experience in downloading and manipulating data to develop statistics, KPIs and develop business reports. Required.

1 to 2 years of experience with PowerBI, Dashboards & Excel preffered

Must be fully bilingual (Spanish/English)

Competencies:

Strong analytical, problem‑solving, and communication skills.

Experience gathering and documenting business and functional requirements.

Expertise/knowledge on Access and Excel programs.

Excellent interpersonal relations skills.

Frequently interact and share information with unit’s officers, employees of other departments, customers and service providers to share information.

Business analysis & critical thinking,

- Customer Focus - Anticipates and provides service excellence to both internal and external customers

- Building Strong relations - Establishes, sustains and fosters both internal and professional contacts to build, enhance, and connect to FirstBank services.

Communication - Delivers clear, effective communication and takes responsibility for understanding others.

- Business Acumen - Understands how the organization works, including, current and future policies, practices and trends.

- Problem Analysis & Solution - Identifies problems and conducts appropriate analyses involving others to searches for best solutions.

- Ownership - Takes initiative and assumes personal accountability for goals, outcomes and deadlines.

- Vision & Values - The employee understands organization’s vision and upholds the organizations values in everyday words and actions. At higher levels the employee takes a long-term view and share with others the vision and the organization path ahead.

- Collaboration & Teamwork - Provides direction and leadership to help teams achieve goals and operate cooperatively and cohesively

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not indented to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure.

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER

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business process analyst jobs in puerto rico

BUSINESS ANALYST - MORTGAGE SERVICING - FIRSTBANK PR

Business Analyst - Onsite Puerto Rico

Business Analyst

Business Systems Analyst

Business Analyst - Onsite Puerto Rico

Business Analyst

CX Business Analyst

Senior Business Analyst / Segment Strategy

Business Analyst, Data & Insights (Puerto Rico)

Business Analyst -Pharma

Delivery Project Coordinator – Digital Identity Services (Puerto Rico)

Business Analyst for Digital Systems

IAM/NHI Project Manager / Business Analyst

CRM ANALYST

Account Manager (Business Development Consultant)

Data Engineer

Salesforce Lead Developers with Agentforce and Data Cloud - Hybrid TX, AZ, NC, VA, NJ, GA

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