Top 696 Client services manager Jobs in Puerto Rico

Call Center & Contact Center Professionals
Hire Resolve.com —Puerto Rico
- $75,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Project Manager
IEM —Guaynabo Municipio, PR
- $85,000 - $110,000 a year
- Overtime
- Remote
- Spanish
- 5 years
- Engineering
- Paid holidays
- Disability insurance
Project Manager - (Puerto Rico)
ICF —San Juan, PR
- $81,111 - $137,889 a year
- Full-time
- Remote
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Retirement plan
SENIOR PROJECT MANAGER (PE Professional Engineer License Required)
Custom Group, LLC. PR —Guaynabo, PR
- $85,000 - $92,000 a year
- Full-time
- Spanish
- Schematics
- Construction site
- Health insurance
- Paid time off
Quick Apply
Senior Project Manager - (PE License) - Construction
Custom Group, LLC. PR —Guaynabo, PR
- From $105,000 a year
- Full-time
- Spanish
- Writing skills
- English
- Health insurance
- 401(k)
Quick Apply
10d
General Superintendent
Lemartec Corporation —Juncos, PR
- Full-time
- Background check
- Construction site
- Writing skills
B2B Account Executive – Technology & Corporate Services
E-Cycling Puerto Rico Inc. —Humacao, PR
- From $2,500 a month
- Full-time
- Spanish
- English
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
Group Sales Manager - Hampton and Homewood by Hilton San Juan
PG Management, LLC —San Juan, PR
- $50,000 - $55,000 a year
- Full-time
- Spanish
- Marketing
- English
- Health insurance
- Dental insurance
Quick Apply
Tax Manager
Careers Inc —San Juan, PR
- $2 - $3 an hour
- Full-time
- Spanish
- Management
- CPA
Quick Apply
4d
Superintendent - Construction
Sandias Executive Search —San Juan, PR
- $120,000 - $150,000 a year
- Full-time
- Management
- Construction site
- 5 years
- Disability insurance
- Health insurance
2d
Senior Account Manager – Infrastructure
Neptuno Networks —Guaynabo, PR
- From $65,000 a year
- Full-time
- Master's degree
- Business development
- Analysis skills
- Health insurance
- 401(k)
Quick Apply
Sales Professional - Inside Sales
Funeraria Del Angel —Santurce, PR
- $50,000 - $100,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Computer literacy
- Health savings account
- AD&D insurance
Quick Apply
Construction Project Coordinator (San Juan, Puerto Rico)
Planate Management Group —Mayagüez, PR
- Spanish
- Construction site
- Senior level
Quick Apply
Sales Professional - Inside Sales
Cementerio Parque De Luz —Caguas, PR
- $50,000 - $100,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Computer literacy
- Health savings account
- AD&D insurance
Quick Apply
Sales Professional - Inside Sales
Cementerio Los Cipreses —Bayamón, PR
- $50,000 - $100,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Computer literacy
- Health savings account
- AD&D insurance
Quick Apply
Sales Professional - Inside sales
Pax Christi Cemetery —Humacao, PR
- $50,000 - $100,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Computer literacy
- Health savings account
- AD&D insurance
Quick Apply
Sales Professional - Inside Sales
Cementerio La Resurreccion —Carolina, PR
- $50,000 - $100,000 a year
- Weekends as needed
- Clean driving record
- Computer literacy
- High school diploma or GED
- Health savings account
- AD&D insurance
Quick Apply
Construction Project Coordinator (San Juan, Puerto Rico)
Planate Management Group —Guaynabo, PR
- Spanish
- Construction site
- Senior level
Quick Apply
Office Manager
Cementerio La Piedad —Ponce, PR
- Full-time
- Word processing
- Computer literacy
- Writing skills
Quick Apply
11d
Solution Delivery Manager (Business)
Resource Innovations —San Juan, PR
- $95,000 - $171,000 a year
- Full-time
- Remote
- Background check
- Writing skills
- Engineering
- Commuter assistance
- Paid holidays
Quick Apply

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client services manager jobs near puerto rico

Call Center & Contact Center Professionals

Hire Resolve.com -
Puerto Rico

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Job Details

Full-time
$75,000 - $155,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Family leave
Vision insurance
Life insurance

Qualifications

Stakeholder engagement
Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Performance management strategy
Team scheduling
Metrics Reporting
Frontline customer support management
High school diploma or GED
Change management
Team development
Business intelligence tools
Workforce planning strategy
Team training
Headcount forecasting
Help desk systems
Management reporting
Telephone systems
CRM system proficiency
Operational excellence initiatives
Business operations
Data analytics tools
Call center management
Professional development training
Stakeholder management

Full Job Description

Hire Resolve is assisting call center and contact center organizations in hiring experienced call center professionals for multiple mid–senior opportunities across customer service, sales, and operations. This is a multi-role hiring campaign designed to attract talent across several specializations (people leadership, performance, quality, training, workforce management, and customer experience), with clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and Director-level roles).

Key Responsibilities

Lead and optimize day-to-day contact center operations across voice, email, chat, and digital channels
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
Improve customer experience (CSAT, NPS, FCR) while balancing cost-to-serve and service levels
Own workforce performance in partnership with WFM (forecasting, scheduling, adherence, occupancy)
Implement quality assurance frameworks, calibration routines, and continuous improvement plans
Oversee training and onboarding programs; maintain knowledge management and readiness standards
Partner with cross-functional stakeholders (Sales, Product, IT, Compliance, HR) to execute operational initiatives
Monitor and report operational metrics (AHT, ASA, abandonment, conversion, attrition) and present action plans
Support contact center technology adoption (CRM, ticketing, CCaaS, dialers, analytics, QA tools)
Ensure workplace safety and compliance alignment with applicable standards (including OSHA expectations)

Requirements

Education/credentials: High school diploma or GED required; associate or bachelor’s degree in Business, Communications, Operations, or a related field preferred (or equivalent experience)

Experience: Typically 5–12+ years in call center/contact center environments, including 2–6+ years in leadership (Supervisor, Team Lead, Manager, Senior Manager)
Core skills:
- People leadership, coaching, performance management, and change leadership
- KPI-driven operations management and continuous improvement (Lean/Six Sigma exposure is a plus)
- Workforce management fundamentals (forecasting, scheduling, real-time adherence)
- Quality, training, and customer experience improvement
- Strong business communication and stakeholder management
Systems/tools (varies by role): CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow), contact center platforms (CCaaS), dialers, WFM tools, QA platforms, and reporting/analytics (Excel/Google Sheets, BI tools)
Language: Professional English required; additional languages are a plus depending on customer base and region
Work arrangements: On-site, hybrid, and remote options may be available depending on client needs; shift flexibility may be required in some environments

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development

Quick Apply

Refine Your Search

client services manager jobs in puerto rico

Call Center & Contact Center Professionals

Project Manager

Project Manager - (Puerto Rico)

SENIOR PROJECT MANAGER (PE Professional Engineer License Required)

Senior Project Manager - (PE License) - Construction

General Superintendent

B2B Account Executive – Technology & Corporate Services

Group Sales Manager - Hampton and Homewood by Hilton San Juan

Tax Manager

Superintendent - Construction

Senior Account Manager – Infrastructure

Sales Professional - Inside Sales

Construction Project Coordinator (San Juan, Puerto Rico)

Sales Professional - Inside Sales

Sales Professional - Inside Sales

Sales Professional - Inside sales

Sales Professional - Inside Sales

Construction Project Coordinator (San Juan, Puerto Rico)

Office Manager

Solution Delivery Manager (Business)

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