Top 152 Crm manager Jobs in Puerto Rico

Call Center & Contact Center Professionals
Hire Resolve.com —Puerto Rico
- $75,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- High school diploma or GED
- Senior level
- AD&D insurance
- Disability insurance
Quick Apply
Regional Success Manager
Asurion —San Juan, PR
- Bilingual
- Marketing
- 5 years
14d
Account Manager
W.W. Grainger —Cataño, PR
- $42,900 - $71,500 a year
- Hybrid work
- Spanish
- English
- Mid-level
- Paid parental leave
- Dental insurance
Project Coordinator - Solar Industry
Equity Solar —Guaynabo, PR
- $15 an hour
- Full-time
- Background check
- Spanish
- English
- Paid time off
Quick Apply
Territory Sales Manager - Cleanroom & Lab Equipment Services (Puerto Rico)
Just Sales Jobs —San Juan, PR
- $70,000 - $80,000 a year
- Full-time
- Spanish
- No experience needed
- English
- Health insurance
- Retirement plan
Quick Apply
Ops & Administrative Manager
Marina PDR Operations, LLC —San Juan, PR
- Full-time
- Spanish
- English
- High school diploma or GED
Quick Apply
MARKETING MANAGER
TPIS —San Juan, PR
- $80,000 - $90,000 a year
- Full-time
- Marketing
- Bachelor's degree
- Business Administration
Quick Apply
COMMUNICATIONS AND SOCIAL MEDIA MANAGER
Carlos Albizu University —San Juan, PR
- Email
- School experience
- Spanish
- Marketing
Plant Manager
Integra LifeSciences —Añasco, PR
- $156,000 - $219,000 a year
- Email
- English
- Master's degree
- Senior level
- Disability insurance
- Health insurance
Senior Marketing Manager
Bio-Nuclear of Puerto Rico —San Juan, PR
- Extended hours
- Travel
- Communication skills
- Commercial
Quick Apply
Business Development Manager - National Accounts
Ingersoll Rand —Carolina, PR
- $90,000 - $100,000 a year
- Remote
- Marketing
- 5 years
- Engineering
- Health insurance
- Dental insurance
Sr. Account Manager
Thermo Fisher Scientific —Cayey, PR
- Full-time
- Writing skills
- Office
- 8 years
Sales Administration Manager
Discover Puerto Rico —San Juan, PR
- $55,000 - $58,000 a year
- Full-time
- Hybrid work
- Spanish
- Writing skills
- English
Quick Apply
Regional Sales Manager
Ingersoll Rand —Carolina, PR
- $100,000 - $140,000 a year
- Remote
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Health insurance
- Dental insurance
Associate Talent Acquisition Manager
Integra LifeSciences —Añasco, PR
- $61,000 - $85,000 a year
- Email
- 6 years
- Mid-level
- Travel
- Disability insurance
- Health insurance
13d
Talent Acquisition Recruiter (Contractor) - San Juan, PR
Optum —San Juan, PR
- Full-time
- Background check
- Spanish
- Pass drug screening
Oncology Case Manager - Puerto Rico
Caris MPI, Inc. —Puerto Rico
- Weekends as needed
- Pass drug screening
- Mid-level
- Office
Senior Manager, Retention Operations & Strategy
Liberty Latin America Communications, Inc. —Guaynabo, PR
- Full-time
- Background check
- Spanish
- 7 years
11d
Senior Manager, Value Stream Leader
Integra LifeSciences —Añasco, PR
- $87,000 - $122,000 a year
- Email
- Oracle
- 5 years
- Engineering
- Disability insurance
- Health insurance
Regional Sales Manager - Pumps
Ingersoll Rand —Carolina, PR
- $90,000 - $115,000 a year
- Engineering
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance

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crm manager jobs near puerto rico

Call Center & Contact Center Professionals

Hire Resolve.com -
Puerto Rico

Quick Apply

Job Details

Full-time
$75,000 - $155,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Family leave
Vision insurance
Life insurance

Qualifications

Stakeholder engagement
Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Performance management strategy
Team scheduling
Metrics Reporting
Frontline customer support management
High school diploma or GED
Change management
Team development
Business intelligence tools
Workforce planning strategy
Team training
Headcount forecasting
Help desk systems
Management reporting
Telephone systems
CRM system proficiency
Operational excellence initiatives
Business operations
Data analytics tools
Call center management
Professional development training
Stakeholder management

Full Job Description

Hire Resolve is assisting call center and contact center organizations in hiring experienced call center professionals for multiple mid–senior opportunities across customer service, sales, and operations. This is a multi-role hiring campaign designed to attract talent across several specializations (people leadership, performance, quality, training, workforce management, and customer experience), with clear progression pathways toward senior leadership (Senior Manager, Head of Contact Center, and Director-level roles).

Key Responsibilities

Lead and optimize day-to-day contact center operations across voice, email, chat, and digital channels
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
Improve customer experience (CSAT, NPS, FCR) while balancing cost-to-serve and service levels
Own workforce performance in partnership with WFM (forecasting, scheduling, adherence, occupancy)
Implement quality assurance frameworks, calibration routines, and continuous improvement plans
Oversee training and onboarding programs; maintain knowledge management and readiness standards
Partner with cross-functional stakeholders (Sales, Product, IT, Compliance, HR) to execute operational initiatives
Monitor and report operational metrics (AHT, ASA, abandonment, conversion, attrition) and present action plans
Support contact center technology adoption (CRM, ticketing, CCaaS, dialers, analytics, QA tools)
Ensure workplace safety and compliance alignment with applicable standards (including OSHA expectations)

Requirements

Education/credentials: High school diploma or GED required; associate or bachelor’s degree in Business, Communications, Operations, or a related field preferred (or equivalent experience)

Experience: Typically 5–12+ years in call center/contact center environments, including 2–6+ years in leadership (Supervisor, Team Lead, Manager, Senior Manager)
Core skills:
- People leadership, coaching, performance management, and change leadership
- KPI-driven operations management and continuous improvement (Lean/Six Sigma exposure is a plus)
- Workforce management fundamentals (forecasting, scheduling, real-time adherence)
- Quality, training, and customer experience improvement
- Strong business communication and stakeholder management
Systems/tools (varies by role): CRM and ticketing platforms (e.g., Salesforce, Zendesk, ServiceNow), contact center platforms (CCaaS), dialers, WFM tools, QA platforms, and reporting/analytics (Excel/Google Sheets, BI tools)
Language: Professional English required; additional languages are a plus depending on customer base and region
Work arrangements: On-site, hybrid, and remote options may be available depending on client needs; shift flexibility may be required in some environments

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development

Quick Apply

Refine Your Search

crm manager jobs in puerto rico

Call Center & Contact Center Professionals

Regional Success Manager

Account Manager

Project Coordinator - Solar Industry

Territory Sales Manager - Cleanroom & Lab Equipment Services (Puerto Rico)

Ops & Administrative Manager

MARKETING MANAGER

COMMUNICATIONS AND SOCIAL MEDIA MANAGER

Plant Manager

Senior Marketing Manager

Business Development Manager - National Accounts

Sr. Account Manager

Sales Administration Manager

Regional Sales Manager

Associate Talent Acquisition Manager

Talent Acquisition Recruiter (Contractor) - San Juan, PR

Oncology Case Manager - Puerto Rico

Senior Manager, Retention Operations & Strategy

Senior Manager, Value Stream Leader

Regional Sales Manager - Pumps

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