Top 152 Senior support specialist Jobs in Puerto Rico

Docketly Coverage Operations Specialist-Remote
ABC Legal Services —San Juan, PR
- $13 - $15 an hour
- Full-time
- Remote
- Google Workspace
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
4d
Senior IT Specialist
UPTURN —San Juan, PR
- Full-time
- Computer Science
- 5 years
- English
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Senior Content Specialist
Puerto Rico Science Technology & Research Trust —San Juan, PR
- Full-time
- Hybrid work
- Spanish
- Marketing
- English
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8d
Program Controls Specialist I
Honeywell Aerospace —Aguadilla, PR
- Full-time
- Hybrid work
- Mid-level
- Office
14d
Regulator Reporting Senior Consultant
Deloitte —San Juan, PR
- $118,000 - $130,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Team management
Legal Professionals (Mid-Senior Level)
Hire Resolve.com —Puerto Rico
- $110,000 - $220,000 a year
- Full-time
- Remote
- 5 years
- English
- Continuous improvement
- AD&D insurance
- Health insurance
Quick Apply
Sharepoint Developer Specialist (Puerto Rico)
Collins Aerospace —Santa Isabel Municipio, PR
- Full-time
- Remote
- English
- 3 years
- Analysis skills
- Health insurance
- Tuition reimbursement
14d
Family Support Specialist I
URBAN STRATEGIES INC —Caguas, PR
- Weekends as needed
- Microsoft Outlook
- Computer literacy
- Driver's License
Urban Planning Specialist - San Juan, PR
Tetra Tech —San Juan, PR
- $65,000 - $85,000 a year
- Overtime
- 5 years
- Mid-level
- Master's degree
Senior Specialist - Medical Operations (Paramedics)
GRI LLC —Dorado, PR
- Full-time
- Patient monitoring
- PALS Certification
- Computer literacy
SENIOR PROJECT MANAGER (PE Professional Engineer License Required)
Custom Group, LLC. PR —Guaynabo, PR
- $85,000 - $92,000 a year
- Full-time
- Spanish
- Schematics
- Construction site
- Health insurance
- Paid time off
Quick Apply
Assistant Construction Engineer _ Scheduling Task_Construction Field - EIT License
Custom Group, LLC. PR —Guaynabo, PR
- $40,000 - $45,000 a year
- Weekends as needed
- Spanish
- Microsoft Excel
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Sealing Validation Specialist II - 60715 (Añasco)
One Group —Añasco, PR
- Extended hours
- Background check
- Spanish
- Microsoft Excel
Quick Apply
Multinational Coordinator - Issuing Office
AIG Insurance Company - Puerto Rico —Hato Rey, PR
- Email
- Spanish
- Microsoft Outlook
- Word processing
- Health insurance
Quick Apply
Sr. Engineer
PRPDG —Juncos, PR
- $45 - $50 an hour
- Full-time
- Spanish
- Doctoral degree
- 5 years
Quick Apply
Senior Process Automation Specialist
Weil Group, Inc —Manatí Municipio, PR
- Temporary
- Spanish
- Computer science
- Computer Science
Quick Apply
9d
Military Service - U.S. Air National Guard, Biomedical Equipment
Military Service - U.S. Air National Guard Recruiting —Puerto Rico
- From $49,838.78 a year
- Full-time
- 18 years or older
- Military
- High school diploma or GED
- Health insurance
Sr Supplier Quality Engineer
Weil Group, Inc —Juncos, PR
- Temporary
- Bilingual
- Bachelor's degree
- Travel
Quick Apply
Sr. Engineer
Weil Group, Inc —Juncos, PR
- Temporary
- Bilingual
- Computer literacy
- Engineering
Quick Apply
9d
Quality Assurance Specialist II
Cytiva —Fajardo, PR
- Full-time
- Clean driving record
- 5 years
- Mid-level
11d

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Docketly Coverage Operations Specialist-Remote

ABC Legal Services -
San Juan, PR

Quick Apply

Job Details

Full-time
$13 - $15 an hour
4 days ago

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Phone communication
High school diploma or GED
Client interaction via phone calls

Full Job Description

Docketly · Remote · Full-time · $13–$15/hour

Close the coverage gap. Every hearing, every day.

When a law firm needs an attorney in a courtroom on short notice, Docketly delivers, and you're the person who makes that happen. As an Operations Associate on our Coverage team, you own a live book of court hearings and work the phones, texts, and email to lock in attorney coverage before the clock runs out. The job is part dispatcher, part closer, part account manager: fast, measurable, and never boring.

This isn't a role where you wait for work to come to you. You'll negotiate fees in real time, make confident calls under pressure, and keep hearings on track and clients in the loop, all while protecting the numbers that keep the business healthy.

About Docketly

Docketly, a sister company to ABC Legal Services, is a fast-growing legal-tech company based in Longmont, Colorado. For the creditors' rights industry, we make hiring a stand-in attorney easy, fast, and reliable. By pairing our proprietary software with a nationwide network of attorneys, we've redefined what's possible in legal support services, and we're growing fast.

What you'll do

Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date.

Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes.

Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team.

Manage the curveballs. Handle last-minute changes, cancellations, and urgent coverage gaps with a solutions-first mindset.

Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes.

Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises.

Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story.

Make the system better. Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.

What success looks like

You'll be measured on clear, daily metrics: how fast hearings get covered, how few get dropped, how efficiently you work your book, and how well we hold to cost targets. If you like a scoreboard and a number to beat, you'll feel at home. If you'd rather not be measured, this isn't the role.

A day in this role

No two days are identical, but the rhythm is steady. You start the morning on your highest-priority open hearings, calling, texting, and emailing attorneys to lock in coverage before court. Midday, you triage new and at-risk hearings, negotiate fees when a market is tight, and keep law-firm clients updated on status. Throughout the day you onboard new attorneys, resolve scheduling and conflict issues as they surface, and keep your records clean. You close out by setting up tomorrow's coverage and handing off anything still in motion.

What we're looking for

Required

1+ year in a role requiring high-volume phone outreach or direct negotiation. Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.

Comfortable and efficient on the phone, with strong verbal and written communication.

Genuinely organized. You manage many open items at once without letting anything slip.

Calm and decisive under deadline pressure; you make the call and keep moving.

Tech-comfortable and quick to learn new platforms.

High school diploma or equivalent.

Preferred (nice to have, not required)

Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment.

A track record of hitting or exceeding KPIs in a metrics-driven role.

Familiarity with CRM or scheduling tools.

Exposure to legal, court, or collections operations.

Comfortable on Mac OS and Google Workspace.

Core skills

Scheduling and calendar coordination

High-volume phone, text, and email communication

Negotiation and objection handling

Customer service and relationship management

Pipeline / case management and prioritization

Data entry and CRM / ticketing systems

Attention to detail and multitasking under deadlines

Problem-solving and conflict resolution

You'll thrive here if you've worked in…

Inside sales, SDR/BDR, account management, collections, high-volume call centers or outbound sales, staffing, dispatch, or gig-platform operations. Anywhere speed, persistence, and relationship-building were the job, and you picked up the phone, hit a quota, and solved problems under pressure.

Compensation & benefits

Pay: $13–$15 per hour (this is the full hourly range; there is no sales commission). Your starting rate depends on experience.

Growth, not commission: We promote from within. Strong Operations Associates move up a defined ladder toward senior specialist and supervisor roles as they build their track record.

Benefits:

Health, Dental, and Vision Insurance

401(k) with Company Matching

Paid Time Off

7 Paid Company Holidays

4 Floating Holidays per Year

Life Insurance and AD&D Insurance

Long-Term Disability

Health Care Reimbursement Flexible Spending Account (FSA)

Dependent Care Flexible Spending Account

Employee Assistance Program (EAP)

Pet Insurance

Schedule & location

Schedule: Monday–Friday, 8:00 AM–5:00 PM (Mountain Time)

Location: Remote but must be located in Puerto Rico

Job type: Full-time

Why Docketly

You'll join a collaborative, supportive team that runs on input and ideas. Daily huddles and team meetings are where we share challenges, brainstorm solutions, and improve how we work. The pace is fast and the standards are high. So is the opportunity to grow with a company that's scaling.

Docketly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you need a reasonable accommodation to participate in the application or interview process, let us know.

Quick Apply

Refine Your Search

senior support specialist jobs in puerto rico

Docketly Coverage Operations Specialist-Remote

Senior IT Specialist

Senior Content Specialist

Program Controls Specialist I

Regulator Reporting Senior Consultant

Legal Professionals (Mid-Senior Level)

Sharepoint Developer Specialist (Puerto Rico)

Family Support Specialist I

Urban Planning Specialist - San Juan, PR

Senior Specialist - Medical Operations (Paramedics)

SENIOR PROJECT MANAGER (PE Professional Engineer License Required)

Assistant Construction Engineer _ Scheduling Task_Construction Field - EIT License

Sealing Validation Specialist II - 60715 (Añasco)

Multinational Coordinator - Issuing Office

Sr. Engineer

Senior Process Automation Specialist

Military Service - U.S. Air National Guard, Biomedical Equipment

Sr Supplier Quality Engineer

Sr. Engineer

Quality Assurance Specialist II

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