Top 14 Senior help desk Jobs in Quantico, Va

Senior IT Customer Support
KBR —Alexandria, VA
- $96,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
3d
Senior Help Desk Technician
Contact Government Services, LLC —Fairfax, VA
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Senior Lead Installation Technician
Leidos —Alexandria, VA
- $92,300 - $166,850 a year
- Full-time
- 5 years
- Master's degree
- High school diploma or GED
Senior Customer Tech Support Specialist (Help Desk)
Astrion —Dahlgren, VA
- $65,000 - $72,500 a year
- Full-time
- Computer science
- 6 years
- Computer Science
8d
Senior Multifunctional Field Technical Support (MFTS) Help Desk
Linchpin Solutions Inc —Alexandria, VA
- $95,000 - $115,000 a year
- Full-time
- 7 years
- Windows
- Bachelor's degree
- Paid holidays
- Disability insurance
Quick Apply
Senior End User Computing Support Engineer
Managed IT & Security Provider —Alexandria, VA
- $47.50 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Senior Customer Technical Support Specialist -Help Desk
Watershed Security —Dahlgren, VA
- $62,000 - $75,000 a year
- Full-time
- 6 years
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
Quick Apply
Senior Helpdesk Access Manager
Interactive Process Technology LLC —Fort Belvoir, VA
- Full-time
- 8 years
- Bachelor's degree
- Senior level
Quick Apply
Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)
North Point Technology —Fort Belvoir, VA
- Monday to Friday
- 7 years
- High school diploma or GED
- Senior level
Quick Apply
Sr Consultant
Worldwide TechServices —Fairfax, VA
- Full-time
- Computer science
- Computer Science
- 5 years
Quick Apply

Discover related jobs

Based on your search for senior help desk jobs.

Dental Front Desk Receptionist
Advanced Dental Care of Stafford —Stafford, VA
Handle recalls, reactivation calls, and appointment follow-up. If you're an experienced dental front desk professional who enjoys building relationships with…
$22 - $25 an hour
Quick Apply
11d
NCIS Help Desk Manager - 2nd or 3rd Shift | Active TS/SCI clearance
General Dynamics Information Technology —Quantico, VA
May vary based on technical training, certification(s), or degree. Required Experience: 5 years of Help Desk management experience working in the IT field…
$122,400 - $165,600 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Sr. Analyst, Enterprise Service Desk
ABACUS —Columbus, OH
Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies,…
Quick Apply
IT Support Specialist - Senior
Huntington Bank —Columbus, OH
Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Show more jobs in cities nearby

I want to receive the latest job alert for senior help desk in quantico, va

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior help desk jobs near quantico, va

Senior Helpdesk Technician jobs in Fairfax, VA

Technical Support Specialist jobs in Alexandria, VA

Senior Technical Support jobs in North Carolina

Grace Senior Living Rochester Hills jobs in Rochester Hills, MI

Senior Director Employee Relations jobs in Florida

Senior Technical Support jobs in Michigan

Technical Support Specialist jobs in New York, NY

Child Support Agent jobs in North Carolina

Senior Technical Support jobs in Baltimore, MD

Senior Technical Support jobs in Seattle, WA

Senior Technical Support Specialist jobs in Fort Worth, TX

Senior Project Manager jobs in New York, NY

Senior Technical Support Specialist jobs in California

Senior Technical Support Specialist jobs in Federal Way, WA

Senior Technical Support Specialist jobs in Kennesaw, GA

Orange Technical College Orlando jobs in Orlando, FL

Chat Support jobs in Tennessee

Access Manager jobs in Newark, CA

Access Manager jobs in New York, NY

Access Manager jobs in Austin, TX

Senior IT Customer Support

KBR -
Alexandria, VA

Apply Now

Job Details

Full-time
$96,000 - $135,000 a year
3 days ago

Qualifications

Technical support via phone
Texting/chatbox tools
Phone communication
Procedural guides
Remote access software
Developing technical user guides
Client interaction via phone calls

Full Job Description

Title:

Senior IT Customer Support

Belong. Connect. Grow. with KBR!

KBR’s National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country’s most critical role – protecting our national security.

Why Join Us?

Innovative Projects: KBR’s work is at the forefront of engineering, logistics, operations, science, program management, mission IT and cybersecurity solutions.
Collaborative Environment: Be part of a dynamic team that thrives on collaboration and innovation, fostering a supportive and intellectually stimulating workplace.
Impactful Work: Your contributions will be pivotal in designing and optimizing defense systems that ensure national security and shape the future of space defense.

KBR is seeking an experienced, detail-oriented Support Desk Analyst to join our technical operations team. This role functions as a dedicated remote-triage and inbound service desk position based entirely within our local facility. It does not require localized floor walking or face-to-face desktop support at user desks; all infrastructure, software, and identity management issues are resolved via digital enterprise channels.

In addition to serving as a core technical resolver, the selected candidate will play an active role in service desk administration—monitoring unassigned queues, optimizing ticket routing, and managing incident communications during operational milestones.

II. Key Responsibilities & Typical Functions

Incident Communications & Notification Broadcasts: Serve as the primary author and communicator for customer-facing alerts. Draft, coordinate, and broadcast clear, non-technical notifications regarding scheduled maintenance windows as well as real-time updates during unexpected system outages.
Queue Management & SLA Monitoring: Actively track, assign, and route incoming tickets within the centralized queue. Perform routine audits of active records to systematically flag, escalate, or remediate delinquent, coming-due, or past-due tickets to safeguard Service Level Agreements (SLAs).
Remote Diagnostics & Desktop Triage: Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors, software conflicts, registry issues, and application anomalies securely over the wire.
Identity & Access Management (IAM): Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory and enterprise identity vaults.
Centralized Hardware & Software Support: Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting, while executing centralized application deployments and updates.

III. Position Requirements

1. Security & Location Base

Security Clearance: Must hold and be able to maintain an active U.S. Department of Defense Secret Security Clearance at the time of application.
Work Arrangement: 100% operational on-site assignment within the Niceville, FL facility.
Travel Flexibility: Capability to accommodate up to 10% travel, specifically designated for attending advanced technical training courses and participating in collaborative, in-person engineering meetings.

2. Experience & Communication Requirements

Professional Experience: Minimum of 5 years of dedicated experience in helpdesk, service desk, or centralized operational IT support environments.
Physical Dexterity: Ability to lift and move equipment up to 25 lbs for localized logistics, hardware delivery verifications, or facility upkeep.
Omnichannel Support Etiquette: Demonstration of exceptional service delivery and adherence to professional communications standards across all remote support mechanisms:
- Teams Chat: Courteous, prompt, and grammatically precise real-time chat etiquette for fluid text-based troubleshooting and collaborative inner-team routing.
- Telephone Support: Excellent phone presence, active listening skills, and the capacity to guide distressed users through logical technical paths calmly.
- Email Correspondence: Ability to craft highly structured, professional, and clear instructional technical guides and enterprise-wide advisories.

IV. Technical Profiles & Desired Attributes (Nice-to-Have)

The following technical skills represent highly valued capabilities that will enhance an analyst's success in this environment:

Core Platforms & Toolsets

Operating Systems: Comprehensive enterprise support and administration history involving the Windows 11 desktop environment.
Productivity Applications: Advanced application troubleshooting proficiency spanning the full suite of Microsoft Office products (Word, Excel, Outlook, PowerPoint, and Teams).
IT Service Management (ITSM): Prior hands-on experience navigating workflows, running filters, and coordinating changes inside Jira Service Management or ServiceNow.

Engineering & Systems Management

OS Deployment Frameworks: Foundational knowledge or administrative experience leveraging the Microsoft Deployment Toolkit (MDT) and Windows Deployment Services (WDS) to configure or push standard operating images remotely.
Image Hardening & Compliance: Exposure to standardizing, auditing, or hardening corporate Windows 11 images against Department of Defense STIGs (Security Technical Implementation Guides).
Application Management: Experience or familiarity with application packaging, command-line installation syntax, and configuring silent deployment strings (.msi / .exe).
Automation & Scripting: Practical exposure to PowerShell scripting to run remote diagnostics, compile system data, or automate routine directory tasks.
Frameworks: Understanding of ITIL Foundations and standard enterprise Change Control processes.

Basic Compensation:

$110,000 - $135,000 (For VA only)

$105,000 - $130,000 (For Maryland Only)

$96,000 - $110,000 (For Nevada Only)

The offered rate will be based on the selected candidate’s knowledge, skills, abilities and/or experience and in consideration of internal parity.

Belong, Connect and Grow at KBR

At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team’s philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver – Together.

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Apply Now

Refine Your Search

senior help desk jobs in quantico, va

Senior IT Customer Support

Senior Help Desk Technician

Senior Lead Installation Technician

Senior Customer Tech Support Specialist (Help Desk)

Senior Multifunctional Field Technical Support (MFTS) Help Desk

Senior End User Computing Support Engineer

Senior Customer Technical Support Specialist -Help Desk

Senior Helpdesk Access Manager

Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)

Sr Consultant

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for senior help desk in quantico, va

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected