Top 196 Reservation agent Jobs in Queens, Ny

Guest Service Agent
Resorts World New York —Jamaica, NY
- $31.48 an hour
- Weekends as needed
- 18 years or older
- Ability to walk for extended periods
- English
Quick Apply
Guest Services Agent
Hotel 57 —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
Knickerbocker —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Service Agent
Genting New York LLC —Jamaica, NY
- $31.48 - $35.41 an hour
- Full-time
- Basic math
- English
- High school diploma or GED
Quick Apply
15h
Full-Time Customer Service Agent
Envoy Air Inc. —Jamaica, NY
- $21.25 an hour
- Extended hours
- Background check
- 18 years or older
- Pass drug screening
- Paid training
- Health insurance
1d
Front Desk Agent
Remington LaGuardia Employers —East Elmhurst, NY
- From $23 an hour
- 8 hour shift
- Computer literacy
- Writing skills
- Hotel
Quick Apply
Guest Services Agent
The Muse New York —New York, NY
- $32 - $34 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent
Rosewood Hotel Group —New York, NY
- $32.64 - $40.80 an hour
- Full-time
- Hotel
- Bachelor's degree
- Front desk
- Paid holidays
- Health insurance
Front Desk Agent
The Michelangelo Hotel —New York, NY
- $28 - $31 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
8d
Guest Services Agent
The Lombardy Hotel —New York, NY
- $30 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
Courtyard by Marriott New York Manhattan/Midtown East —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
5d
Front Desk Agent
Remington Hospitality —East Elmhurst, NY
- From $23 an hour
- 8 hour shift
- Computer literacy
- Writing skills
- Office
Front Desk/Night Auditor
Doubletree JFK Airport Hotel —Jamaica, NY
- $20 - $22 an hour
- Overnight shift
- Bilingual
- Mid-level
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
Courtyard JFK Airport - PM Front Desk Agent
Aimbridge Hospitality —Queens, NY
- $21 an hour
- 12 hour shift
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Office Receptionist - Cashier
The Pierre, A Taj Hotel, New York —New York, NY
- $33 an hour
- Weekends as needed
- Bilingual
- Hotel
- Organizational skills
Hotel Guest Service Agent
The Empire Hotel —New York, NY
- $26 - $27 an hour
- Weekends as needed
- Hotel
- Computer skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
JFK Passenger Service Agent - Part-Time
Swissport International AG —Jamaica, NY
- $21.25 an hour
- Part-time
- Experience working with individuals with disabilities
- High school diploma or GED
- Typing
Airport Passenger Service Agent - JAL - JFK
Unifi Aviation, LLC —Jamaica, NY
- $21.25 an hour
- Part-time
- Ability to lift 50 pounds
- Outdoor work
- Entry level
- Flexible schedule
Guest Service Agent
Hotel Giraffe —New York, NY
- From $24 an hour
- Overnight shift
- Hospitality
- Customer service
- Front desk
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
Cipriani USA Inc —New York, NY
- $30 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply

I want to receive the latest job alert for reservation agent in queens, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

reservation agent jobs near queens, ny

Customer Service Representative jobs in Jamaica, NY

Guest Service Agent jobs in New York, NY

Passenger Service Agent jobs in Jamaica, NY

Front Desk Agent jobs in New York, NY

Front Desk Agent jobs in East Elmhurst, NY

Front Desk Receptionist jobs in New York, NY

Front Desk Agent jobs in Queens, NY

Member Services Representative jobs in Los Angeles, CA

Customer Service Representative jobs in Levittown, PA

Customer Service Representative jobs in Ogden, UT

Bottle Service jobs in Baton Rouge, LA

Bottle Service jobs in Denver, CO

Customer Service Representative jobs in Gresham, OR

Customer Service Representative Remote jobs in Raleigh, NC

Customer Service Representative jobs in Detroit, MI

Guest Service Agent jobs in San Jose, CA

Customer Service Supervisor jobs in San Diego, CA

Ramp Agent jobs in Michigan

Guest Service Agent jobs in Phoenix, AZ

Guest Service Agent jobs in Oxford, MS

Guest Service Agent

Resorts World New York -
Jamaica, NY

Quick Apply

Job Details

$31.48 an hour

Qualifications

Customer communication
Passenger baggage assistance
English
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Math
Customer engagement
Baggage loading

Full Job Description

Essential Duties and Responsibilities

Always treat guests with courtesy and respect in a variety of situations.
Must maintain standards of 5-star service
Must maintain honesty and integrity
To be mindful of the importance of personal hygiene and grooming.
Adhere to the property’s Health and Safety guidelines.
Ability to work under pressure and in a fast-paced environment.
Check-in, checkout and produce player’s club cards for hotel guests in a confident, professional, and friendly manner.
Initiate call back after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Call back and follow up with guest on any requests that come through the front desk to ensure that they are satisfied.
Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Review arrivals noting special requests and blocking rooms as necessary for VIP’s and group arrivals.
Complete all items as listed on shift checklists.
Enroll Guests into World of Hyatt / Enroll Guests into Genting rewards during check-in process
Provide guest welcome amenity at check in
Book future reservations upon Guest Request
Carry Radio on you at all times, with Hotel Ear Piece
Ensure proper credit card procedures are followed based on PCI compliance guidelines.
Enter guest requests and complete orders on Hotsos
Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
Maintain complete knowledge at all times of:
All hotel features/services, hours of operation.
Hotel history and neighborhood knowledge
All room types, numbers, layout, décor, appointments and location.
All room rates, special packages and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Schedule daily group activities.
Advise guest of any messages, mail, faxes, etc. received for them and hand them to the guest if they come directly to the front desk.
Communicate service and amenities of the hotel to guests.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Input, update and maintain guest profile and history, which includes but not limited to guest preferences and alerts.
Flexibility to carry out job responsibilities of other positions within the front office, such as PBX operator, bell person, and door person, upon request by the manager.
Take, record and relay messages accurately, completely and legibly. All guest issues should be communicated to a manager, and immediately logged.
Offer detailed information on the voice mail system to callers and guests wishing to leave messages.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver) immediately, and follow-up with relative departments after completion.
Meet with departing Front Desk Host to review business status, log-book and follow-up items.
Provide Concierge service - fluent knowledge of property and local restaurants, special events, city attractions, and guest amenities when necessary.
Knowledgeable of property’s fire and emergency procedures.
Any additional duties as directed by management.
Ability to utilize the property management system
Cover Night Audit, when needed.

Job Requirements:

Behavioral standards that all team members will be held accountable to:

Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to accurately compute and manipulate mathematical calculations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the company by being engaged, interested and productive.
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the company’s success.
Puts guest at forefront of all decisions
Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.
Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays)
High school graduate.
Previous hotel experience.
Punctuality and regular and reliable attendance.
Interpersonal skills and the ability to work well with co-workers and the public.
Good communication skills
Guest service oriented
Ability to function in a noisy, hectic, and crowded environment
Ability to handle numerous duties simultaneously
Ability to adapt under stress, flexible
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Oral and written proficiency in the English language.
Maintain up to date property knowledge.

Essential Physical Abilities

Endure various physical movements throughout the work areas, such as removing guest luggage to/from all types of vehicles and guest rooms.

Ability to grasp, push or pull heavy loads, and lift and/or carry or otherwise move packages, boxes and luggage weighing up to 75 lbs. continuously throughout shift.
Ability to stand, walk and/or sit and continuously perform essential job functions.
Sufficient manual dexterity in one hand to be able to load and unload luggage.
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Work/Educational Experience

Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations
Prior experience in guest services preferred

Salary: $31.4800 - $35.4100

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

reservation agent jobs in queens, ny

Guest Service Agent

Guest Services Agent

Guest Services Agent

Guest Service Agent

Full-Time Customer Service Agent

Front Desk Agent

Guest Services Agent

Front Desk Agent

Front Desk Agent

Guest Services Agent

Guest Services Agent

Front Desk Agent

Front Desk/Night Auditor

Courtyard JFK Airport - PM Front Desk Agent

Front Office Receptionist - Cashier

Hotel Guest Service Agent

JFK Passenger Service Agent - Part-Time

Airport Passenger Service Agent - JAL - JFK

Guest Service Agent

Front Desk Agent

I want to receive the latest job alert for reservation agent in queens, ny

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected