Top 360 Senior program manager Jobs in Queens, Ny

Senior Manager - Call Center Quality Assurance
1199SEIU Family of Funds —New York, NY
- $125,400 - $156,700 a year
- Full-time
- Microsoft Excel
- 6 years
- Analysis skills
Director of Program Operations (Multi-Site)
Gateway Counseling Center, Inc. —Bronx, NY
- $120,000 - $140,000 a year
- Full-time
- Background check
- Master's degree
- In-person
- Health insurance
- Dental insurance
Quick Apply
Director of Nursing
Sunrise Senior Living —Staten Island, NY
- $101,608 - $140,296 a year
- Weekends as needed
- Background check
- CPR Certification
- Nursing
- Paid holidays
- Health insurance
Quick Apply
6d
Case Manager -Caregiver Services Program (1yr Social Service Exp REQ)
Community Agency for Senior Citizens —Staten Island, NY
- $47,000 - $50,000 a year
- Full-time
- Hybrid work
- Bilingual
- Background check
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Marketing Program Manager
AllSTEM Connections —New York, NY
- $53 - $57 an hour
- Contract
- Hybrid work
- Google Workspace
- 7 years
- Office
Quick Apply
14d
Outreach Coordinator -Caregiver Services Program (1 yr Exp REQ)
Community Agency for Senior Citizens —Staten Island, NY
- $52,000 - $55,000 a year
- Weekends as needed
- Hybrid work
- Bilingual
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
2d
Sr. TPM, GenAI, Catalog Systems
Amazon.com Services LLC —New York, NY
- $148,700 - $221,300 a year
- Full-time
- 3 years
- Product management
- Senior level
- AD&D insurance
- Health insurance
3d
Memory Care Program Manager
Kensington Senior Living, LLC —White Plains, NY
- $85,000 a year
- Weekends as needed
- Microsoft Outlook
- English
- Mid-level
- Paid time off
- Flexible schedule
Quick Apply
Program Manager – Geriatrics and Elderly Services
Atlas Search LLC —New York, NY
- $65,000 - $75,000 a year
- Contract
- Spanish
- English
- Mid-level
Quick Apply
12h
Senior Program Manager, Adult DDD Day Services
The Arc of Essex County —Maplewood, NJ
- $58,000 - $64,000 a year
- Full-time
- Customer service
- Bachelor of Science
- Driver's License
- Health insurance
- Dental insurance
9d
Senior Technical Program Manager (TPM), Amazon Catalog - Product Relationships
Amazon.com Services LLC —New York, NY
- $163,600 - $221,300 a year
- Full-time
- Computer science
- Engineering
- 3 years
- AD&D insurance
- Health insurance
7d
Senior Vice President – OPWDD Residential Services | Bethpage, NY
Family Residences and Essential Enterprises, Inc. —Nassau County, NY
- $140,000 - $150,000 a year
- Full-time
- Working with individuals with developmental disabilities
- Management
- Residential
- Health insurance
- Dental insurance
Quick Apply
1d
Program Director/Administrator
West Side Federation for Senior and Supportive Housing —New York, NY
- $75,000 - $85,000 a year
- Full-time
- Spanish
- Adults
- English
- Commuter assistance
- Paid holidays
Quick Apply
Residential Senior Counselor - Mental Health
SERV Behavioral Health System —Jersey City, NJ
- $22.77 an hour
- Full-time
- Mid-level
- Residential
- High school diploma or GED
Quick Apply
8h
Senior, Program Management
Macy’s —New York, NY
- $155,880 - $259,680 a year
- 8 years
- Bachelor's degree
- Mentoring
- Store discount
- Paid holidays
13d
Sr. Program Manager, Surveillance Development
TTM Technologies —Farmingdale, NY
- $115,841 - $203,720 a year
- Full-time
- 6 years
- Research
- Office
- Health savings account
- Paid holidays
Applications Development – Director
Citi —Jersey City, NJ
- $170,000 - $300,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
1d
Sr. Program Manager
TTM Technologies —Farmingdale, NY
- $115,841 - $203,720 a year
- Full-time
- Research
- Office
- 3 years
- Health savings account
- Paid holidays
Senior Director Childcare
Rye YMCA —Rye, NY
- $77,261 - $85,000 a year
- Weekends as needed
- Background check
- CPR Certification
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Senior Residential Counselor
SAIL-South Shore Association for Independent Living, Inc —Island Park, NY
- $23.22 an hour
- Overnight shift
- Background check
- Residential
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
1d

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senior program manager jobs near queens, ny

Senior Manager - Call Center Quality Assurance

1199SEIU Family of Funds -
New York, NY

Apply Now

Job Details

Full-time
$125,400 - $156,700 a year

Qualifications

Staff supervision
Confidential information handling
Microsoft Excel
Managing teams in a customer support role
Word embeddings
Productivity software
Call center management
Senior leadership

Full Job Description

Requisition #:

7163

# of openings:

Employment Type:

Full time

Position Status:

Permanent

Category:

Non-Bargaining

Workplace Arrangement:

Hybrid

Fund:

1199SEIU National Benefit Fund

Job Classification:

Exempt

Responsibilities

Manage the operations of the organization's Telephone Quality Monitoring program to ensure proper quality assurance policies and procedures are met
Oversee all quality assurance for the Member Services operations including development, implementation and improvement of quality program standards and reporting. Implement best practices for QA in the Call Centers.
Ensures that each staff member has clearly established goals and objectives, monitors staff performance, conducts periodic performance evaluations and ensures succession planning for key positions, including own
Motivate and inspire team members, maintains healthy group dynamics, facilitates problem solving and collaboration, and helps drive appropriate workplace behaviors
Identifies trends and improvement opportunities on an individual, team and call center level with the objective of improving member satisfaction, accuracy, compliance, first contact resolution, and adherence to member service expectations
Generate comprehensive qualitative and quantitative reports: conduct performance analysis to identify appropriate performance standards and acceptable quality levels
Develop efficiencies to consolidate and increase the effectiveness of reporting, and maintain department reports used internally and externally
Plan, coordinate and direct quality assurance activities designed to promote outstanding member service. Lead the design and implementation of policies and procedures to ensure that quality standards are met. Participates in design of call monitoring formats and quality standards
Report to the Call Center leadership and other Executives Call Center QA and Member Satisfaction metrics
Provides project support as a department advocate and subject matter for team projects with tasks that will impact the processes and procedures for quality assurance team and the call centers
Identify and evaluate state-of-the-art technologies: defining user requirements: productivity, quality, and member-service standards; contributing information and analysis to organizational strategic plans and reviews
Produces and analyzes reports for trends, patterns, and root causes of issues
Perform additional duties and projects as assigned by management

Qualifications

Bachelor’s degree in a related field or equivalent work experience
Minimum six (6) years’ experience supervising or managing a large call center environment; to Include Quality Management experience required
Proficient in Microsoft Word, Excel, including PowerPoint required
Comprehensive knowledge of Verint or equivalent call center management application
Knowledge of Fund Benefits, Programs, Policies and Procedures
Strong background in developing Call Center Training and implementing Quality Assurance programs
Professional demeanor, dependable, and able to maintain confidential information required
Proven leadership and management skills to include hiring, training, coaching, conflict resolution, performance management, and time management
Effective oral & written communication skills, excellent interpersonal skills, able to present with credibility and authority. Must be able to effectively communicate with all levels of management including both internal and external partners
Proactive, innovative, able to develop new concepts and to deliver creative solutions. Ability to make critical business and make decisions independently
Strong critical thinking and analytical skills with effective troubleshooting and problem-solving abilities
Self-motivated with a high level of initiative and work well in a team environment; demonstrated ability to support team members in achieving department goals

Apply Now

Refine Your Search

senior program manager jobs in queens, ny

Senior Manager - Call Center Quality Assurance

Director of Program Operations (Multi-Site)

Director of Nursing

Case Manager -Caregiver Services Program (1yr Social Service Exp REQ)

Senior Marketing Program Manager

Outreach Coordinator -Caregiver Services Program (1 yr Exp REQ)

Sr. TPM, GenAI, Catalog Systems

Memory Care Program Manager

Program Manager – Geriatrics and Elderly Services

Senior Program Manager, Adult DDD Day Services

Senior Technical Program Manager (TPM), Amazon Catalog - Product Relationships

Senior Vice President – OPWDD Residential Services | Bethpage, NY

Program Director/Administrator

Residential Senior Counselor - Mental Health

Senior, Program Management

Sr. Program Manager, Surveillance Development

Applications Development – Director

Sr. Program Manager

Senior Director Childcare

Senior Residential Counselor

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