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Eligibility Case Processor

ADMIN FOR CHILDREN'S SVCS -
Queens, NY

Apply Now

Job Details

Full-time
$44,545 - $74,134 a year

Benefits

Loan forgiveness
Childcare

Qualifications

Case documentation in social services
Welfare eligibility determination
Care documentation
Scanning
Mid-level
Public assistance program guidance
3 years
Customer inquiry handling
High school diploma or GED
Child & family services
Data entry
Financial assistance program guidance

Full Job Description

Eligibility Case Processor

ADMIN FOR CHILDREN'S SVCS

Posted on

05/15/2026

Full-Time

Location

QUEENS

No Exam Required

Department

Child Care Operations

Salary Range:

$44,545.00 – $74,134.00

Save

Job Description

THE SELECTED CANDIDATE WILL BE OFFERED A SALARY BETWEEN $44,545 - $ 51,227.00

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services, and provides subsidized child care vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The Division of Child and Family Well-Being (CFWB) works to ensure families and children have the critical supports they need to thrive and exercise self-determination. CFWB leverages concrete resources, stakeholder relationships, and community and family strengths to drive toward greater equity and social justice, reduce disparities and disproportionality - including in the child welfare system -, and create conditions that foster well-being for families and children across New York City. Our work includes the provision of child care assistance; support for caregivers and child-serving professionals to prevent child injury; and investment in community-based approaches.

The Office of Child Care Operations (CCOPs) provides a range of resources to support access to childcare vouchers for eligible low-income families. These vouchers serve more than 35,000 families across New York City and are used at hundreds of community-based childcare programs and providers. CCOPs has multiple teams that support families applying for care and that provide technical assistance for childcare providers, these teams process hundreds of applications, and inquiries each week.

CFWB has three (3) borough-based Resource Areas (RAs) responsible for verifying and re-certifying the eligibility of all low income (non-TANF) families for voucher child-care services. This includes Eligibility Determination and Administrative which includes Intake, Data Entry and Scanning & Indexing.

The Eligibility Case Processor is responsible to process and certify eligibility for voucher cases for families in need of child care. The Eligibility Case Processor will also liaise with the Eligibility Team Leader to ensure that child care cases are processed accurately and timely according to office procedures and the appropriate state regulations.

Specific responsibilities include but not limited to:

Follow up with community based programs and providers for additional documentation to complete child care eligibility/recertification.
Troubleshoot/respond to inquiries from social service Agencies/child care programs re: case status.
Respond to requests from parents/providers/other interested individuals concerning eligibility and enrollment.
Review case information and certifies eligibility for the child care subsidy program.
Review child care case documentation and ensure accuracy and compliance with state and local regulations.
Certify eligibility and/or terminate or reassign child care enrollments according to criteria, procedures and regulations.
Recertify child care eligibility for families receiving subsidies.
Update Control Log with relevant case status information.
Respond to parent’s inquiries re issues with child care eligibility.
Liaise with the Central Intake unit re: logging-in cases and assignment to eligibility team.
Compile and assess the information in mail-in recertification cases.
Access HRA One Viewer and/or ACCIS to ascertain case and child information.
May distribute child care information to parents, providers and programs.
May scan and index case documents onto the HRA One Viewer.

ADDITONAL INFO:
Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

TO APPLY:
Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID# 763904.
No phone calls, faxes or personal inquiries permitted.
Note: Only candidates under consideration will be contacted

COMMUNITY ASSOCIATE - 56057

Minimum Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Save

Job ID

763904

Posted until

06/14/2026

Title code

56057

Civil service title

COMMUNITY ASSOCIATE

Title classification

Non-Competitive-5

Business title

Eligibility Case Processor

Experience Level:
Experienced (Non-Manager)

Job level

Number of positions

Work location

88-11 165 Street Jamaica

Category:
Health

Eligibility Case Processor

Apply Now

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Eligibility Case Processor

Job Description

Minimum Qualifications

Public Service Loan Forgiveness

Residency Requirement

Additional Information

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