Top 20 Help desk analyst Jobs in Raleigh, Nc

End User Support Analyst I
Wake Technical Community College —Raleigh, NC
- $57,204 a year
- Full-time
- Spanish
- Azure
- Research
- Paid holidays
- Disability insurance
22h
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
LMS Support Analyst (Full-Time, Temporary)
Wake Technical Community College —Raleigh, NC
- $6,325 a month
- Temporary
- Mid-level
- Analysis skills
- 1 year
6d
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Systems Analyst
WingSwept —Garner, NC
- Full-time
- Background check
- Research
- Mid-level
- Profit sharing
- 401(k) matching
Quick Apply
desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
Service Desk Analyst
Dillon Supply Company —Raleigh, NC
- Monday to Friday
- Computer Science
- Mid-level
- Windows
Quick Apply
18h
Technology Support Analyst
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $49,611 - $51,500 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Retirement plan
7d
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
Instructional Support Technician - Telecommunications Analyst
Wake County Public School System —Cary, NC
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
Application Analyst -Level 1 or 2 - Optime, Anesthesia, Perioperative Clinical
Duke Health —Durham, NC
- Full-time
- Remote
- Computer Science
- System design
- Mid-level
- Opportunities for advancement
7d
Application Analyst - Ambulatory Solutions
Duke Health —Durham, NC
- Full-time
- System design
- Mid-level
- Bachelor's degree
- Opportunities for advancement
5d
Senior Security Analyst
MaintainX —Raleigh, NC
- Full-time
- Hybrid work
- Computer science
- Computer Science
- English
- Dental insurance
- 401(k)
Quick Apply
Service Desk Analyst (French Language)
Noblesoft Technologies Inc —Morrisville, NC
- $17 - $18 an hour
- Contract
- Office
- Windows
- In-person
Quick Apply
5d
Enterprise Applications Engineer (Sarasota or Miami, FL)
Benchmark Makers —Raleigh, NC
- Email
- Computer Science
- 5 years
- Mid-level

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help desk analyst jobs near raleigh, nc

End User Support Analyst I

Wake Technical Community College -
Raleigh, NC

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Job Details

Full-time
$57,204 a year
22 hours ago

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
Retirement plan

Qualifications

Customer communication
High school diploma or GED
Driver's License
Desktop (troubleshooting support)

Full Job Description

Having trouble logging in?
Contact the Neogov Applicant Support Hotline Toll Free at 1 (855) 524-5627.

Position Description

This position is responsible for troubleshooting, repairing, and maintaining Wake Technical Community College end user devices and applications to support the business use of these technologies.

**Responsibilities and Duties (*Essential Functions)**

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described.

Provides direct support and troubleshooting for IT-related devices and software applications used in College business processes and academic environments; respond to business disruptions including classes resulting from information technology issues. This includes providing rapid response and being readily available to team members for critical tasks and service disruptions

Installs, configures, tests, monitors, supports and maintains end user workstations, peripheral devices, desktop phones, and other IT assets

Collaborates with ITS personnel to resolve issues, fulfill requests, complete projects, develop processes and procedures, and develop and maintain documentation

Provides assistance to employees in utilizing information technology, end user devices, and applications to conduct College business processes

Performs quality assurance testing for devices, configurations, processes, and procedures based on provided quality assurance testing guidelines

Updates and maintains database of client and end user device information in Active Directory, problem call tracking and inventory management systems

Utilizes ticket lifecycle in service management system which includes processing, escalation, or redirection of tickets

Conducts research on latest advancements in IT technologies and service desk processes in supporting continuous improvement and maintaining essential job knowledge

Provides support for multiple operating systems (Windows, MacOS)

Qualifications

Knowledge, Skills, and Abilities

Foster an open, collaborative relationship with faculty, students, and staff to identify IT-related services and support needs

Demonstrate a focus on customer service skills and possess the ability to understand and clearly communicate technical specifications and general components of software, operations, and security to a wide variety of audiences

Possess the ability to troubleshoot and resolve technical problems related to end user device hardware, software applications, network infrastructure, operations, and other IT disciplines

Exercise a focus on customer service, analytical thinking, and team-oriented interpersonal skills and possess the ability to communicate clearly and effectively to a wide variety of audiences

Possess strong verbal and written communication skills including the ability to read, analyze, and interpret technical documentation

Demonstrate a basic understanding of computer networking principles

Ability to push, pull, lift, or carry up to 50 pounds of equipment

Valid Driver's license and approval required by the College’s liability insurance carrier. Will require travel to various sites within their region

Minimum Requirements

High school diploma and six months of experience in support of end user devices and software applications including installing, troubleshooting, and configuring

Preferences

Associate degree in an information technology discipline

Two years experience supporting an enterprise's help desk operation.

A+ Certification

Experience utilizing Microsoft Endpoint Configuration Manager (MECM) and Azure.

ITIL Foundation certification.

Bilingual candidates are encouraged to apply, especially those who speak Spanish or other high-need languages in the WTCC service area

As an equal employment opportunity employer, Wake Tech values our workforce. Wake Tech is committed to reaching students in every part of Wake County and rallying around them to go as far as their dreams, talents and resilience will take them. As an institution of higher education, we are committed to valuing the unique experiences of the Wake Tech community. We strive to be self-reflective of the kind of student body we represent and the culture we are building, and we care deeply about supporting each employee's professional growth.

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Refine Your Search

help desk analyst jobs in raleigh, nc

End User Support Analyst I

IT Analyst

LMS Support Analyst (Full-Time, Temporary)

Level 1 Analyst IT Help Desk

Systems Analyst

desktop support

Service Desk Analyst

Technology Support Analyst

Application/Production Support Help Desk Analyst - Durham NC/On-Site

Instructional Support Technician - Telecommunications Analyst

Application Analyst -Level 1 or 2 - Optime, Anesthesia, Perioperative Clinical

Application Analyst - Ambulatory Solutions

Senior Security Analyst

Service Desk Analyst (French Language)

Enterprise Applications Engineer (Sarasota or Miami, FL)

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I want to receive the latest job alert for help desk analyst in raleigh, nc

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