Top 44 Customer service coordinator Jobs in Raleigh Durham, Nc

Customer Service Coordinator
viva —Cary, NC
- $28.50 - $33.50 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
13d
Customer Service and Scheduling Coordinator - Residential Glass
The Glass Guru of Durham —Durham, NC
- $20 - $26 an hour
- Full-time
- Office
- Residential
- High school diploma or GED
- Paid time off
- Opportunities for advancement
Quick Apply
Medical Receptionist / Front Desk Coordinator (High-End Wellness Practice)
Pascal Health Institute —Cary, NC
- $20 - $23 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Wellness program
- Paid time off
Quick Apply
10d
Patient Service/Front Desk Coordinator
MyEyeDr. —Raleigh, NC
- Weekends as needed
- Computer literacy
- Administrative experience
- Computer skills
- Paid holidays
- Health insurance
3d
Client Services & Office Coordinator
Hankin & Pack, PLLC —Raleigh, NC
- Full-time
- Cleaning
- 1 year
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Service Intake Coordinator
Pro-Serv Food Equipment —Raleigh, NC
- $21 - $25 an hour
- Full-time
- No experience needed
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Service & Project Coordinator
SpeedPro Apex —Apex, NC
- Full-time
- Basic math
- Mid-level
- High school diploma or GED
Quick Apply
Front Desk Patient Coordinator
Davis Family Dentistry —Wake Forest, NC
- $24 - $26 an hour
- Full-time
- Dental office
- Mid-level
- Organizational skills
- Paid holidays
- 401(k)
Quick Apply
7d
Front Desk Coordinator
Smile Doctors —Raleigh, NC
- Full-time
- Bilingual
- Writing skills
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
8d
Customer Success - Project Coordinator
TruTechnologies —Durham, NC
- Full-time
- Bachelor's degree
- Communication skills
- Entry level
Front Desk Coordinator
Strata Solar LLC —Durham, NC
- Microsoft Excel
- Microsoft Outlook
- Inventory management
Quick Apply
Scheduling Coordinator
Maxim Healthcare Services —Raleigh, NC
- $23 an hour
- Full-time
- Customer service
- Office
- High school diploma or GED
- Profit sharing
- Commuter assistance
Quick Apply
19h
Client Care Coordinator
Homes By Dickerson Inc —Raleigh, NC
- Full-time
- Mid-level
- Communication skills
- Paid holidays
Quick Apply
Front Desk Coordinator
IVX Health —Knightdale, NC
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
- Continuing education credits
- Health savings account
Quick Apply
Patient Care Coordinator / Front Desk
ScoliCare North Carolina —Durham, NC
- $18 - $21 an hour
- Part-time
- Surgery
- Computer literacy
- Adults
Quick Apply
7d
Dental Front Office Coordinator/Receptionist/Administrative (experienced)
RTP Pediatric Dentistry —Durham, NC
- $18 - $25 an hour
- Email
- Dental office
- Customer service
- Mid-level
- 401(k)
- Paid time off
Quick Apply
14d
Chiropractic Assistant / Front Desk Coordinator
Pascal Health Institute —Cary, NC
- $20 - $23 an hour
- Full-time
- Private practice
- In-person
- Entry level
- Wellness program
- Paid time off
Quick Apply
10d
Client Care Coordinator
RestorePro Reconstruction Inc —Durham, NC
- $24 - $26 an hour
- Full-time
- Background check
- Heavy lifting
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
18h
Call Center Coordinator
Community Care of North Carolina Inc —Cary, NC
- Full-time
- Bilingual
- HIPAA
- Mid-level
- Benefits from day one
Quick Apply
1d
Front Desk Patient Coordinator
Wake Skin Cancer Center —Wake Forest, NC
- Full-time
- Surgery
- In-person
- Medical terminology
- Paid holidays
- Health insurance
Quick Apply
1d

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Customer Service Coordinator

viva -
Cary, NC

Apply Now

Job Details

$28.50 - $33.50 an hour
13 days ago

Qualifications

Customer communication
Critical path method
Change management
Desktop applications

Full Job Description

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Coordinator, you will be responsible for:
Owning the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
Applying critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
Owning customer communications E2E for all service events.
Navigating complex discussions with customers when scheduling appointments.
Management and application of prioritization logic that aligns with customer commitments.
Owning the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.
Manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
Ability to utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Key Working Relationships:
This position requires engaging with a diverse multinational audience, including global business lines, country business areas, external customers, field management team, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs. Building strong working relationships with these key stakeholders is critical for success in this role.

Requirements for the Customer Service Coordinator role include:
A Bachelor’s degree or equivalent experience.
Proficiency in software applications such as Microsoft Outlook, Word, and Excel.
Knowledge of SAP is preferred but not required.
Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences.
Ability to support complex projects and determine the critical path to improve timely performance is essential.
The candidate should be able to independently perform important areas of standard professional level work that typically requires processing and interpreting more complex, less clearly defined issues.
Strong organizational and time management skills with exceptional attention to detail is required.
The candidate should be able to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity.
Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
Customer facing experience is preferred.
Knowledge of SAP a plus but not required.
You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
LEAN/6 Sigma methodology a plus but not required.
Experience or knowledge of client business in the U.S preferred.

Notes:
09:00 to 18:00

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Apply Now

Refine Your Search

customer service coordinator jobs in raleigh durham, nc

Customer Service Coordinator

Customer Service and Scheduling Coordinator - Residential Glass

Medical Receptionist / Front Desk Coordinator (High-End Wellness Practice)

Patient Service/Front Desk Coordinator

Client Services & Office Coordinator

Service Intake Coordinator

Customer Service & Project Coordinator

Front Desk Patient Coordinator

Front Desk Coordinator

Customer Success - Project Coordinator

Front Desk Coordinator

Scheduling Coordinator

Client Care Coordinator

Front Desk Coordinator

Patient Care Coordinator / Front Desk

Dental Front Office Coordinator/Receptionist/Administrative (experienced)

Chiropractic Assistant / Front Desk Coordinator

Client Care Coordinator

Call Center Coordinator

Front Desk Patient Coordinator

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