Company: ProUniforms
Location: Corona, CA
Schedule: Monday–Friday, 9:00 AM–2:00 PM
Job Type: Part-Time, In-Person
Pay: $19–$21 per hour depending on experience
Start Date: Immediate start preferred
Important: Please Read Before Applying
This is not a basic cashier job and it is not a simple retail associate position.
This role requires strong customer service, phone follow-up, order tracking, computer use, Google Sheets, written notes, and daily organization. Please only apply if you are comfortable handling customers, making follow-up calls, updating order notes, and keeping tasks organized without needing constant reminders.
We are looking for someone reliable, detail-oriented, tech-comfortable, and serious about taking ownership of daily customer/order coordination.
About ProUniforms
ProUniforms is a security uniform retailer, e-commerce store, and wholesale supplier located in Corona, California. We provide uniforms, custom patches, badges, nameplates, duty gear, and related products to security guard companies, patrol companies, contractors, and individual security officers.
We are hiring a Retail Customer Support & Order Coordinator to help manage the first half of our store day. This person will open the store, assist customers, answer calls, review open orders, make follow-up calls, update order tracking, monitor custom order details, and prepare the afternoon task list for the fulfillment/runner team member.
Position Summary
The Retail Customer Support & Order Coordinator is responsible for helping keep customer orders, follow-ups, and daily store tasks organized.
The right person must be able to:
* Communicate clearly with customers
* Make follow-up calls without hesitation
* Use Gmail, Google Drive, and Google Sheets
* Write clear notes
* Track open orders
* Follow checklists
* Escalate issues properly
* Prepare a clean handoff before leaving each day
This role is best for someone with experience in retail customer service, order coordination, sales support, office/admin support, e-commerce, shipping, uniforms/apparel, print shops, embroidery shops, promotional products, or small business operations.
Main Responsibilities
Retail Customer Support
* Open the store and prepare for the day
* Assist walk-in customers professionally
* Answer customer questions about uniforms, patches, badges, nameplates, accessories, and duty gear
* Answer phone calls and collect complete customer information
* Take clear notes on customer requests
* Help customers with pickups, order questions, and basic product needs
* Escalate customer issues to management when needed
Order Coordination
* Review open and pending orders daily
* Check which orders are ready, delayed, missing information, or waiting on customer/vendor action
* Update order status notes accurately
* Track customer pickups, shipping needs, and pending fulfillment items
* Identify urgent/problem orders
* Prepare the daily task list for the afternoon fulfillment/runner team member
Customer Follow-Up
* Make customer follow-up calls, texts, or emails
* Follow up on missing artwork, approvals, payment, order details, and pickup reminders
* Follow up on quotes and pending customer requests
* Keep clear written notes on customer conversations
* Make sure customer issues and open opportunities do not fall through the cracks
Custom Order Support
* Help track custom patch, badge, nameplate, embroidery, and silkscreen orders
* Confirm artwork/logo status
* Track proof approval status
* Track customer approval and payment status
* Help update custom order notes
* Escalate delayed, unclear, or problem custom orders
Software / Admin Support
* Use Gmail, Google Drive, Google Sheets, and other Google Workspace tools
* Maintain order tracking sheets
* Update customer/order information
* Use or learn order management, CRM, inventory, POS, or e-commerce systems such as InFlow, GoHighLevel, Shopify, WooCommerce, or similar tools
* Follow checklists and SOPs
* Prepare clear handoff notes before leaving each day
Daily Handoff Responsibility
Before leaving each day, this person must prepare a clear handoff for the afternoon fulfillment/runner team member.
The handoff should include:
* Orders that need to be packed
* Customer pickups expected
* Vendor pickups/drop-offs needed
* Mail or bank tasks if assigned
* Custom order issues
* Customer follow-ups still pending
* Urgent issues for management
* Anything that must be completed before closing
Required Qualifications
Please only apply if you meet these requirements:
* Able to work in-person Monday–Friday, 9:00 AM–2:00 PM in Corona, CA
* Reliable transportation to work
* Strong attendance and punctuality
* Strong customer service skills
* Comfortable speaking with customers in person and by phone
* Comfortable making follow-up calls
* Comfortable using Gmail, Google Drive, Google Sheets, and basic online tools
* Able to write clear and organized notes
* Organized and detail-oriented
* Able to follow checklists and processes
* Able to manage multiple tasks without losing track
* Comfortable working in a small business environment
* Comfortable being held accountable to daily task completion
Preferred Qualifications
Strong applicants will have experience with one or more of the following:
* Retail customer service
* Inside sales or customer follow-up
* Order coordination
* Office/admin support
* E-commerce order support
* Google Workspace and Google Sheets
* POS, order management, WMS, inventory, or CRM systems
* InFlow, GoHighLevel, Shopify, WooCommerce, HubSpot, Salesforce, Zoho, or similar tools
* Apparel, uniforms, printing, embroidery, promotional products, shipping, or fulfillment
Tools You May Use
* Gmail
* Google Drive
* Google Sheets
* Google Workspace
* InFlow or similar order/inventory system
* GoHighLevel or similar CRM
* Shopify / WooCommerce
* Phone, text, and email systems
* Shipping/order tools
You do not need to know every system before starting, but you must be comfortable learning software quickly and following processes exactly.
Who This Role Is Good For
This role is a good fit for someone who:
* Shows up on time
* Communicates clearly
* Can work with customers professionally
* Can make phone calls confidently
* Can write clean notes
* Can stay organized with multiple orders and tasks
* Can use Google Sheets and basic software
* Can follow instructions without constant reminders
* Wants more responsibility than a basic cashier job
* Can work in a fast-paced small business environment
Who Should Not Apply
Please do not apply if you:
* Avoid phone calls
* Do not like customer service
* Do not like using computers
* Do not know how to use basic email or spreadsheets
* Do not update notes or systems
* Need constant reminders to complete basic tasks
* Are careless with customer/order details
* Have unreliable attendance
* Only want basic cashier work
* Only want warehouse work
* Are not comfortable with accountability and daily reporting
Compensation
$19–$21 per hour depending on experience.
Higher pay within the range will depend on customer service experience, order coordination experience, Google Workspace skills, software comfort, phone confidence, and ability to manage follow-ups.
Schedule
Monday–Friday
9:00 AM–2:00 PM
Part-time, in-person
Corona, CA
30-Day Evaluation Period
This role starts with a 30-day evaluation period.
During the first 30 days, we will evaluate:
* Attendance
* Punctuality
* Communication
* Customer service
* Phone confidence
* Accuracy of notes
* Ability to use Google Sheets
* Ability to follow checklists
* Ability to complete daily tasks
* Overall fit for the role
How to Apply
Please submit your resume and answer all questions below. Applications with incomplete answers may not be considered.
Pay: $19.00 - $21.00 per hour
Application Question(s):
- Can you work Monday–Friday, 9:00 AM–2:00 PM in Corona, CA?
- When is the earliest you can start?
- What hourly pay are you looking for?
- Describe your customer service, retail, order coordination, sales support, or admin experience.
- Are you comfortable making follow-up calls to customers? Give an example of a job where you had to call customers or follow up.
- What experience do you have with Gmail, Google Drive, Google Sheets, or Google Workspace?
- Have you used any POS, order management, inventory, WMS, e-commerce, or CRM system? If yes, which ones?
- Are you comfortable writing detailed customer/order notes?
- Tell us about a time you had to stay organized while managing multiple tasks.
- Why do you think you would be a good fit for this role?
Work Location: In person
