Top 484 Customer success specialist Jobs in Randolph Nj

Customer Success Specialist
MASTERCOOL, INC —Randolph, NJ
- $23 - $25 an hour
- Full-time
- ERP systems
- Research
- Mid-level
- Paid holidays
- 401(k)
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Compensation Specialist
Curtiss-Wright —Parsippany-Troy Hills, NJ
- $84,000 - $110,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Profit sharing
- Employee stock purchase plan
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Compensation Specialist
Curtiss-Wright —Parsippany-Troy Hills, NJ
- $84,000 - $110,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Profit sharing
- Employee stock purchase plan
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9d
Quality Specialist
Hunter International, Inc —Branchburg, NJ
- $80,000 a year
- Customer service
- Mid-level
- Bachelor's degree
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13d
Talent Acquisition Specialist
Integrity House —Newark, NJ
- $58,000 a year
- Full-time
- Background check
- Mid-level
- Office
- 403(b) matching
- Commuter assistance
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Customer Support Specialist, PureCircle
PureCircle USA Inc. —Bridgewater, NJ
- $58,700 - $78,300 a year
- Full-time
- Basic math
- Research
- Mid-level
- Health insurance
- Dental insurance
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5d
Associate Director, MedTech Customer Success
IQVIA —Wayne, NJ
- $86,000 - $239,500 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Travel
- Work from home
Honors Academic Enrichment Specialist
William Paterson University —Wayne, NJ
- $66,067.40 - $75,985.55 a year
- Weekends as needed
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Administrative Services Specialist
FastTrack Disability Risk Management Solutions & Services —Bedminster, NJ
- Mid-level
- Office
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance
Client Relationship Specialist
Bleakley Financial Group LLC —Parsippany-Troy Hills, NJ
- Full-time
- Mid-level
- Office
- Finance
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Credentialing Specialist
One Federal Solution —Springfield, NJ
- Customer service
- Mid-level
- Administrative experience
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9d
Operations Specialist, Intermediate
Koniag Government Services —Picatinny Ars, NJ
- $90,000 - $100,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Paid holidays
- Health insurance
3d
Quality Specialist - Final Inspection
Marotta Controls, Inc. —Montville, NJ
- $25 - $35 an hour
- Overtime
- Computer literacy
- Mid-level
- Office
- Paid holidays
- Health insurance
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Implementation Specialist I / Client Onboarding
ADP —Florham Park, NJ
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Writing skills
- No experience needed
- Entry level
- Wellness program
- Disability insurance
Retail Sales Associate
Skechers USA Retail, LLC —Morris Plains, NJ
- $17.00 - $18.04 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
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Healthcare Client Success Specialist
BHI, LLC —Wayne, NJ
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
Quick Apply
Implementation Specialist - Caper (Contractor)
Instacart —Elizabeth, NJ
- $40 - $46 an hour
- Contract
- Mid-level
- Continuous improvement
- Travel
12d
Technical Support Specialist (NYC or NJ Office)
MEDIDATA —Iselin, NJ
- $66,000 - $88,000 a year
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
- Paid holidays
- Disability insurance
Speaker Bureau Meeting Planner
IQVIA —Wayne, NJ
- $37,400 - $106,800 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Customer service
Supplier Compliance Specialist
AAK International —Edison, NJ
- $78,840 - $96,360 a year
- Writing skills
- Mid-level
- Databases
- Health savings account
- Disability insurance

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Customer Success Specialist

MASTERCOOL, INC
Randolph, NJ

Quick Apply

Job Details

Full-time
$23 - $25 an hour

Benefits

Paid holidays
401(k)
Paid time off

Qualifications

Spreadsheets
Research
Data-driven problem-solving
Productivity software

Full Job Description

Description:

About Mastercool

Mastercool is a leading manufacturer and distributor of professional automotive service equipment and tools. We are committed to delivering exceptional products and outstanding customer service to our customers and business partners worldwide.

As part of our continued investment in technology, e-commerce, and AI-driven business processes, we are seeking talented individuals who are excited about leveraging modern tools and technology to improve customer experiences and operational efficiency.

Requirements:

Position Summary

Mastercool is seeking a Customer Success & Operations Technology Specialist to support customer inquiries, claims management, order processing, and operational excellence initiatives.

This position combines traditional customer success responsibilities with modern technology, AI-assisted workflows, and continuous improvement efforts. The successful candidate will work extensively with ERP systems, Microsoft Excel, parcel carriers, reporting tools, and emerging AI technologies to improve productivity, enhance customer communication, and streamline business processes.

The ideal candidate is organized, analytical, customer-focused, and excited about leveraging technology to improve efficiency and deliver exceptional service.

This role is an excellent opportunity for someone interested in customer success, operations, AI, business technology, and long-term professional growth.

Key Responsibilities

Customer Inquiry Management

Serve as the primary point of contact for general customer inquiries.
Provide customers with order status, shipping updates, pricing information, and basic product support.
Resolve customer concerns professionally and efficiently.
Coordinate with internal departments to ensure timely issue resolution.
Maintain high customer satisfaction through proactive communication and follow-through.

UPS/FedEx Claims Management

Manage parcel claims involving lost, damaged, or delayed shipments.
Collect supporting documentation, photographs, and shipment information.
Coordinate directly with carriers to resolve claims efficiently.
Maintain accurate claim records and reporting.
Identify trends and opportunities to reduce future claims and improve shipping performance.

Order Processing & Customer Support Operations

Process customer purchase orders accurately and efficiently.
Verify pricing, quantities, shipping methods, and product information.
Maintain customer spreadsheets, reports, and operational tracking documents.
Provide phone support and professionally route incoming customer calls.
Assist with LTL freight inquiries and support dispute resolution activities when necessary.

AI, Technology & Process Improvement

Utilize Claude and other approved AI tools to improve productivity, customer communication, reporting, and operational efficiency.
Identify opportunities to automate repetitive tasks and streamline business processes.
Assist in the development and maintenance of AI-assisted workflows, prompts, templates, and standard operating procedures.
Analyze marketplace data, customer trends, and operational metrics to identify opportunities for improvement.
Support product content enhancement projects using AI-assisted research and content generation tools.
Participate in testing, implementation, and adoption of new software platforms, AI technologies, and digital commerce initiatives.
Assist with data cleanup, reporting improvements, and process optimization projects.
Serve as a technology advocate within the department by helping identify better ways to leverage software, automation, and AI tools.

Analytics & Reporting

Maintain customer service reports, dashboards, and tracking spreadsheets.
Analyze claims data, customer trends, and operational metrics.
Provide recommendations for improving efficiency and customer satisfaction.
Support management with reporting and special projects.
Utilize Excel and technology tools to generate insights and improve decision-making.

Qualifications

Required

Strong computer skills, including Microsoft Excel and other Microsoft Office applications.
Excellent written and verbal communication skills.
Strong attention to detail and organizational abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and willingness to learn new technologies.

Preferred

Experience with UPS, FedEx, parcel claims, or logistics operations.
Experience with ERP systems and order processing platforms.
Experience using AI tools such as ChatGPT, Claude, Microsoft Copilot, Gemini, or similar technologies.
Strong Excel skills including formulas, data analysis, and reporting.
Experience with process improvement or workflow optimization initiatives.
Manufacturing, distribution, or supply chain experience.
Experience working with customer support metrics and performance reporting.
Demonstrated ability to quickly learn and adopt new technologies.

What We Offer

Comprehensive benefits package
Paid time off and holidays
401(k) retirement plan
Career growth and development opportunities
Collaborative and team-oriented work environment

This Position is in the office. Salary Range $23 - $25 an hour

Mastercool Inc. is an Equal Opportunity Employer M/F/Disability/Veteran

Quick Apply

Refine Your Search

customer success specialist jobs in randolph nj

Customer Success Specialist

Compensation Specialist

Compensation Specialist

Quality Specialist

Talent Acquisition Specialist

Customer Support Specialist, PureCircle

Associate Director, MedTech Customer Success

Honors Academic Enrichment Specialist

Administrative Services Specialist

Client Relationship Specialist

Credentialing Specialist

Operations Specialist, Intermediate

Quality Specialist - Final Inspection

Implementation Specialist I / Client Onboarding

Retail Sales Associate

Healthcare Client Success Specialist

Implementation Specialist - Caper (Contractor)

Technical Support Specialist (NYC or NJ Office)

Speaker Bureau Meeting Planner

Supplier Compliance Specialist

I want to receive the latest job alert for customer success specialist in randolph nj

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