Top 37 Computer user support Jobs in Rapid City, Sd

Help Desk Technician I, Part-Time
Golden West —Rapid City, SD
- Part-time
- No experience needed
- Office
- Windows
- On-the-job training
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IT Help Desk Technician
Elite Recruiting & Consulting Services —Rapid City, SD
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
1d
IT Generalist
National American University —Rapid City, SD
- Overtime
- Remote
- Computer Science
- Mid-level
- Windows
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Inventory Control Assistant
Sanford Health —Rapid City, SD
- $16.00 - $25.50 an hour
- 8 hour shift
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Salesforce Administrator I
BLACK HILLS FEDERAL CREDIT UNION —Rapid City, SD
- Extended hours
- Hybrid work
- Computer science
- Computer Science
- System design
Admissions Specialist
Western Dakota Technical College —Rapid City, SD
- $42,931.20 - $53,996.80 a year
- Weekends as needed
- Microsoft Outlook
- Marketing
- Writing skills
8d
Utility Analyst I, II or Senior
Black Hills Energy —Rapid City, SD
- $66,950 - $139,900 a year
- On call
- Background check
- Computer science
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
9d
BSOS - Electronic Flight Bag (EFB) Program Support
BLUEFORCE INC —Rapid City, SD
- Microsoft Office
- SharePoint
- Senior level
9d
Solutions Architect
Elite Recruiting & Consulting Services —Rapid City, SD
- Full-time
- Computer Science
- Mid-level
- 3 years
Quick Apply
1d
Implementation Engineer
Elite Recruiting & Consulting Services —Rapid City, SD
- Full-time
- Computer Science
- Mid-level
- Office
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1d
Electronic Flight Bag (EFB) Manager
B3H Corporation —Ellsworth AFB, SD
- Full-time
- SharePoint
- Senior level
- 2 years
1d
Senior Patient Access Representative | Occupational Medicine | PRN
Sanford Health —Rapid City, SD
- $18.25 - $25.50 an hour
- Online Application
- Background check
- Pass drug screening
- Mid-level
Quick Apply
Military Service - U.S. Navy, Information Technology Professional
U.S. Navy —United States
- $67,000 - $85,000 a year
- Full-time
- Background check
- High school diploma or GED
- Bachelor's degree
- Loan repayment program
- Health insurance
Senior Manager, Manufacturing Technology
Altria —United States
- $132,500 - $202,100 a year
- Full-time
- Computer Science
- Mentoring
- In-person
- Profit sharing
- Paid parental leave
Solutions Architect (Remote)
Govcio LLC —United States
- $105,000 - $115,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- 5 years
Account Manager
Siegwerk Druckfarben AG & Co. KGaA —United States
- Online Application
- Microsoft Word
- Mid-level
- Bachelor's degree
11d
Account Manager
Siegwerk Druckfarben AG & Co. KGaA —United States
- Online Application
- Microsoft Word
- Mid-level
- Bachelor's degree
11d
Senior Oracle Reporting Analyst - Remote
CHS Corporate —United States
- Full-time
- Remote
- Computer Science
- Master's degree
- SQL
- Paid holidays
- Disability insurance
Quick Apply
Remote Salesforce Health Cloud Developer II
ShareSTAFF —United States
- $48.84 - $56.71 an hour
- Full-time
- Remote
- Computer Science
- Research
- Mid-level
- Health insurance
Quick Apply
11h

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Help Desk Technician I, Part-Time
Golden West —Rapid City, SD
The Help Desk Technician provides remote technical support and assistance to end-users of telecommunications, broadband, and video providers nationwide.
Quick Apply
IT Generalist
National American University —Rapid City, SD
Associate degree in Information Technology, Computer Science, or related field; bachelor’s preferred. This position delivers daily end‑user support, performs…
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Help Desk Technician I, Part-Time

Golden West -
Rapid City, SD

Quick Apply

Job Details

Part-time

Benefits

On-the-job training

Qualifications

Record keeping
Computer operation
iOS support
Phone communication
Technical documentation
macOS support
iOS
Android support
No experience needed
Windows
Customer support ticket management
Resolving technical support tickets
Computer networking
Telecommunication
macOS
Clean workspace maintenance
Communication skills
Technical Proficiency
Entry level
Under 1 year
Client interaction via phone calls

Full Job Description

This job requires living in South Dakota and being able to attend initial training in person in Rapid City, SD.

Evening and weekend positions available*

General Summary:
The Help Desk Technician provides remote technical support and assistance to end-users of telecommunications, broadband, and video providers nationwide. This position troubleshoots issues and ensures a friendly, helpful, and timely resolution. The Help Desk Technician will possess excellent communication skills and a strong ability to diagnose and resolve technical issues remotely. The Technician uses troubleshooting techniques to connect customers to the ISP-provided service and maintains detailed documentation of every customer interaction.

Essential Job Functions:

Assist customers with internet connectivity, Cable TV, IPTV, Video Streaming services, and Dial tone/Telephone support.
Provide excellent customer service while assisting customers.
Be familiar with industry-supported operating systems, including MacOS, Windows, iOS, and Android.
Clearly document work in the Help Desk ticketing system.
Effectively direct customers and maintain call control.
Direct customers to navigate their devices using provided tools and training.
Stay up to date with current happenings of the Help Desk via email, whiteboards, and other means of communication.
Multi-task to communicate with Senior Technicians and document the call while focusing on the customer's issue.
Communicate with the ISP Information Specialist to ensure that troubleshooting and the Helpdesk database are up-to-date and accurate.
Accept feedback from Supervisors and Quality Assurance specialists to improve metrics and performance goals.
Follow a posted schedule.
Follow logical troubleshooting steps to the conclusion.
Observe procedures and protocols set forth by ISPs.
Maintain a professional demeanor while assisting customers.
Communicate effectively with Peers and Management to ensure the job is completed correctly.

Other Responsibilities:

Performs all other related duties as assigned by Management.

Knowledge, Skills & Abilities:

Basic computer and networking knowledge.
Excellent communication skills.
Ability to multi-task.
Ability to learn new technology.
Excellent Customer Service skills.
Excellent written and verbal communication and presentation skills.
Strong problem-solving skills.
Must be organized with attention to detail.
Skilled in problem-solving and finding resolution.
Ability to learn and abide by Company policies and procedures.
Ability to communicate verbally and in written formats with co-workers and business associates professionally and courteously.
Must be able to work independently and make sound technical decisions using the information available.
Ability to function effectively as a team player.
Ability to communicate with members, employees, and various business contacts professionally and courteously.
Ability to keep work area clean.
Ability to type on a keyboard at a rate of at least 40 wpm.
Ability to follow oral and written instructions.

Education and/or Experience:
No prior experience or training is required. The Company provides an on-the-job training program.

Certifications, Licenses, Registrations:
Other Qualifications and/or Credentials:
Physical Requirements:
PHYSICAL REQUIREMENTS

0-24%

25-49%

50-74%

75-100%

Seeing:
Must be able to read computer screens and various reports.

X

Hearing:
Must be able to hear well enough to communicate with employees and business contacts.

X

Standing/Walking:
X

Climbing/Stooping/Kneeling:
X

Lifting/Pulling/Pushing:
X

Fingering/Grasping/Feeling:
Must be able to write, type,

and use a phone system.

X

Sitting

X

Working Conditions:
Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually moderate.

Note:
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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Refine Your Search

computer user support jobs in rapid city, sd

Help Desk Technician I, Part-Time

IT Help Desk Technician

IT Generalist

Inventory Control Assistant

Salesforce Administrator I

Admissions Specialist

Utility Analyst I, II or Senior

BSOS - Electronic Flight Bag (EFB) Program Support

Solutions Architect

Implementation Engineer

Electronic Flight Bag (EFB) Manager

Senior Patient Access Representative | Occupational Medicine | PRN

Military Service - U.S. Navy, Information Technology Professional

Senior Manager, Manufacturing Technology

Solutions Architect (Remote)

Account Manager

Account Manager

Senior Oracle Reporting Analyst - Remote

Remote Salesforce Health Cloud Developer II

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