Top 41 Phone representative Jobs in Rapid City, Sd

Customer Service Representative
Cascade Financial Services —Rapid City, SD
- Remote
- Microsoft Word
- Spanish
- Microsoft Excel
- Paid holidays
- Health insurance
Quick Apply
8d
Patient Access Representative | The Spine Center | 40hrs/week
Sanford Health —Rapid City, SD
- $16.25 - $23.00 an hour
- 8 hour shift
- Background check
- Pass drug screening
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Virtual Teller
BLACK HILLS FEDERAL CREDIT UNION —Rapid City, SD
- From $17.50 an hour
- Extended hours
- Hospitality
- Basic math
- Travel
- Paid training
- AD&D insurance
Patient Access Representative | Family Medicine and OBGYN | 40hrs/week
Sanford Health —Rapid City, SD
- $16.25 - $23.00 an hour
- 8 hour shift
- Background check
- BLS Certification
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Patient Service Representative
Black Hills Regional EYE Institute Llp. —Rapid City, SD
- From $17 an hour
- Full-time
- Clinic
- Travel
- Communication skills
- Health insurance
Quick Apply
Patient Access Representative | Medical Clinic Float Pool | 40hrs/week
Sanford Health —Rapid City, SD
- $16.25 - $23.00 an hour
- 8 hour shift
- Background check
- Float pool
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Retail Display Installer - Technology
2020 Companies, Inc. —Rapid City, SD
- $19 an hour
- Part-time
- Background check
- 18 years or older
- Schematics
- Paid training
- Mileage reimbursement
Quick Apply
2d
Patient Access Representative | PRN
Sanford Health —Rapid City, SD
- $16.25 - $23.00 an hour
- Online Application
- Background check
- Hospital
- BLS Certification
Quick Apply
Sports Medicine - Sales Representative - Rapid City, SD
Stryker —Rapid City, SD
- $50,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Driving
- Health savings account
- AD&D insurance
PARTS SALESCUSTOMER SERVICE
A-1 Auto Recyclers —Rapid City, SD
- $55,000 - $80,000 a year
- Full-time
- Clean driving record
- Forklift
- Driver's License
- Health insurance
- 401(k)
Quick Apply
Store Manager
TJ Maxx —Rapid City, SD
- $30.02 - $41.29 an hour
- Full-time
- Merchandising
- Mid-level
- 3 years
- Health savings account
- Paid holidays
Member Services Associate
YMCA of Rapid City —Rapid City, SD
- $14 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Leadership
- Disability insurance
- Dental insurance
Quick Apply
Licensed Customer Service Rep
Nicole Reister Agency LLC —Rapid City, SD
- $17 - $20 an hour
- Full-time
- Computer literacy
- 1 year
- Communication skills
- Paid holidays
- Paid time off
Quick Apply
Personal Lines Account Assistant - Entry Level
Western Dakota Insurors Inc —Rapid City, SD
- $40,000 - $48,000 a year
- Full-time
- Office
- High school diploma or GED
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Parts Sales / Customer Service Representative
A-1 Auto Recyclers —Rapid City, SD
- $55,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Dealership
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Retail Merchandise Associate
TJ Maxx —Rapid City, SD
- $13.50 - $14.00 an hour
- Part-time
- Merchandising
- Organizational skills
- Fair chance
- Paid parental leave
- Health savings account
Territory Sales Representative
Dennis Supply Company —Rapid City, SD
- $70,000 - $85,000 a year
- Full-time
- Clean driving record
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
2d
Sales Trainee
Builders FirstSource —Rapid City, SD
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Marketing
Quick Apply
South Dakota Sales Representative
Dinges Fire Company —Rapid City, SD
- Part-time
- Computer literacy
- Mid-level
- Computer skills
Quick Apply
Retail Sales Associate - 3736
First Cash, Inc. —Rapid City, SD
- $15 - $18 an hour
- 8 hour shift
- Bilingual
- 18 years or older
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Representative

Cascade Financial Services -
Rapid City, SD

Quick Apply

Job Details

8 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Fair Credit Reporting Act (FCRA)
Loan collections

Full Job Description

Medical, Dental, Vision, Life, 401K match, PTO, Sick Time, 10 Paid Holidays, Remote work opportunities

What you'll do at Cascade:

Serve the American Dream Through Attainable Home Ownership.

The Customer Service Specialist is responsible for providing exceptional service to mortgage lending customers through both verbal and written communication. Your duties include, but are not limited to, answering inquiries, resolving complaints, maintaining accurate loan files, processing payments, and performing early-stage collections on newly delinquent accounts to encourage timely payments and address minor repayment issues. You will be a key point of contact for borrowers, ensuring a positive and professional relationship with Cascade Financial Services.

How you'll do it:

Service mortgage lending customers via inbound and outbound calls, and written communication.
Answer customer inquiries about their mortgage loan, including payment status, escrow, statements, and general loan information.
Handle and resolve customer complaints, escalating complex issues to appropriate departments when necessary.
Conduct early-stage collections on delinquent mortgage accounts (typically 4-15 days past due) through both inbound and outbound calls. This includes:
- Proactively contacting borrowers to remind them of upcoming or recently missed payments.
- Understanding reasons for minor delinquency.
- Educating borrowers on payment options and methods.
- Securing promises to pay and documenting all commitments.
- Helping with basic repayment issues before escalation to dedicated Collections/Loan Counselor teams.
Document all communications between the borrower and Cascade Financial Services, as well as updating the servicing computer system to ensure a complete and accurate loan file.
Communicate effectively with other departments (e.g., Collections, Escrow, Loss Mitigation) about loan payments, borrower files, and issue resolution.
Maintain borrower relationships in a friendly, professional, and empathetic manner.
Generate payoffs, verification of mortgage, and other requested loan documents accurately and efficiently.
Accept loan payments by phone from current borrowers, ensuring proper processing and adherence to payment handling procedures.
Research information relating to specific job duties and borrower inquiries to provide accurate and complete responses.
Assist with other duties as necessary, contributing to overall departmental efficiency and customer satisfaction.

What you'll need to join Cascade:

Experience: Prior experience in a customer service role, preferably within mortgage servicing or a financial services environment.
Technical Skills:
- Microsoft Outlook, Word and Excel experience is strongly preferred.
- Experience with Sagent's LoanServ mortgage servicing software strongly preferred.
Knowledge:
- Prior mortgage experience a plus, demonstrating familiarity with mortgage loan concepts.
- Comprehensive knowledge of various regulations governing mortgage servicing processes, not limited to TILA, RESPA, NACHA, FCRA, etc.
- Basic understanding of early-stage collection principles and best practices.
Soft Skills:
- Ability to communicate clearly and effectively with clients and employees to create a positive and cooperative work environment.
- Excellent listening, organizational, interpersonal, and time management skills.
- Strong problem-solving skills with a customer-centric approach.
- Ability to work as a team member and contribute positively to group objectives.
- Ability to adjust easily to work situations based on employee, group, or business needs.
- Ability to work well under pressure in a fast-paced environment.
Language: Spanish speaking a plus.

About Cascade & Our Culture:

Since opening our doors in 1999, Cascade Financial Services has grown to become one of the most trusted lenders in Attainable Housing. Our goal is to help thousands of families realize the dream of home ownership by offering mortgage loan solutions customized to the manufactured housing marketplace leveraging state-of-the-art business automation coupled with the most skilled professionals in the industry.

The Cascade culture lives in our team members!!! We are focused and dedicated to developing and providing a platform for growth. We are proud of the team that we've built and are looking for great people who will embrace our values and contribute to them: T.I.E.S. Teamwork, Integrity, Excellence, and Service. We believe in work/life balance and a positive/family-like work environment. Together, we will continue to lead the way and make a difference.

Join our team and assist us to Serve the American Dream Through Attainable Home Ownership.

Quick Apply

Refine Your Search

phone representative jobs in rapid city, sd

Customer Service Representative

Patient Access Representative | The Spine Center | 40hrs/week

Virtual Teller

Patient Access Representative | Family Medicine and OBGYN | 40hrs/week

Patient Service Representative

Patient Access Representative | Medical Clinic Float Pool | 40hrs/week

Retail Display Installer - Technology

Patient Access Representative | PRN

Sports Medicine - Sales Representative - Rapid City, SD

PARTS SALESCUSTOMER SERVICE

Store Manager

Member Services Associate

Licensed Customer Service Rep

Personal Lines Account Assistant - Entry Level

Parts Sales / Customer Service Representative

Retail Merchandise Associate

Territory Sales Representative

Sales Trainee

South Dakota Sales Representative

Retail Sales Associate - 3736

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