Top 796 Manager it service management Jobs in Reading, Pa

Manager- IT Service Management
Boscov's Department Store —Reading, PA
- Full-time
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Health insurance
Quick Apply
1d
IT & Systems Manager
Denver Cold Storage, Inc. —Denver, PA
- Computer science
- Computer Science
- Mid-level
Quick Apply
Manager I - Information Technology
Carpenter Technology —Reading, PA
- Full-time
- System design
- Bachelor's degree
- Senior level
- Disability insurance
- Health insurance
Animal Protection Officer
Animal Rescue League of Berks —Birdsboro, PA
- From $19 an hour
- Overtime
- Microsoft Word
- Spanish
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Technician - Philadelphia
Hoist & Crane Service Group Inc —Morgantown, PA
- Overtime
- Clean driving record
- OSHA
- Customer service
Quick Apply
Purchasing Admin
Joe Jurgielewicz & Son, LTD. —Hamburg, PA
- $20 - $25 an hour
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Writing skills
Quick Apply
Mechanic 1
Darling Ingredients Inc. —East Earl, PA
- Full-time
- CDL A
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Automotive Finance & Insurance Consultant
Leadcar Honda Hamburg —Hamburg, PA
- Full-time
- Microsoft Word
- Dealership
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Mechanic 1
Darling Ingredients Inc. —Ephrata, PA
- Full-time
- CDL A
- High school diploma or GED
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
In House Talent Acquisition Specialist/Recruiter
CJM Property Maintenance —Reading, PA
- $65,000 - $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- Commercial
- Health insurance
- Dental insurance
Quick Apply
4d
General Manager - Albright College
Aramark —Reading, PA
- Sales
- Customer service
- Analysis skills
Sales Manager in Training
Home Genius Exteriors —Macungie, PA
- Weekends as needed
- Mid-level
- Travel
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Manager
McDonald’s —Lititz, PA
- Up to $20 an hour
- High school
- Mid-level
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Child Care Site Manager - Before/After School Enrichment
Greater Philadelphia YMCA —Pottstown, PA
- $17.50 - $18.50 an hour
- Part-time
- Classroom
- Mid-level
- Education
- Flexible schedule
Quick Apply
Manager
McDonald’s —Myerstown, PA
- Up to $20 an hour
- High school
- Mid-level
- Quick service & fast food restaurant
- Health insurance
- Dental insurance
Retail Store Area Supervisor (Key Carrier) - Full Time
Ocean State Job Lot —Trexlertown, PA
- $17 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Maintenance
- Profit sharing
- Paid holidays
Child Care Site Manager - Before/After School Enrichment
Greater Philadelphia YMCA —Royersford, PA
- $17.50 - $18.50 an hour
- Part-time
- Classroom
- Mid-level
- Education
- Flexible schedule
Quick Apply
Vaccine Delivery and Support Specialist
Zoetis —Pennsylvania
- Online Application
- Clean driving record
- Mid-level
- Ability to lift 50 pounds
Senior Manager - Rental Analytics
Penske Truck Leasing —Reading, PA
- Microsoft Excel
- Microsoft Access
- Engineering
3d
Senior Manager Talent Acquisition
Four Seasons Produce —Ephrata, PA
- Full-time
- Spanish
- 11+ years
- English
- Paid holidays
- Disability insurance
Quick Apply

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manager it service management jobs near reading, pa

Manager- IT Service Management

Boscov's Department Store -
Reading, PA

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

ITIL Foundation
ITIL Certification
ITIL implementation

Full Job Description

Manager, IT Service Management

Experienced IT service management leaders, bring your expertise to work for you where people love to shop! Boscov's is a chain of full-service department stores serving the total family needs of our customers. For over 100 years, Boscov's has been known for its great values and famous brands, and for offering a broad selection of quality merchandise in its stores and online. We are looking for a Manager, IT Service Management to join our Information Technology team.

As part of a fast-paced, dynamic Information Technology team, you will own the health and reliability of IT service delivery across the organization, leading 24/7 IT operations and serving as the primary escalation point for major incidents. You will champion ITIL-aligned service management practices across incident, change, problem, service request, and asset management, oversee an outsourced helpdesk partner, and drive disciplined use of Jira to keep technology services available, recoverable, and continuously improving for stores, corporate offices, and distribution. If you are looking for a great opportunity to pursue a rewarding career with a company known for quality and big savings, apply today!

Responsibilities

IT Operations (24/7): Oversee round-the-clock IT operations to ensure continuous availability, monitoring, and rapid response across all critical systems and services.
Helpdesk & Vendor Management: Own the relationship with our Helpdesk provider and other operational service providers, holding them accountable to SLAs, service quality, issue resolution, and continuous improvement.
Incident & Problem Management: Lead all Major Incidents and drive root-cause analysis to minimize major and recurring incidents, turning incident data into lasting fixes.
Change Management: Run the change control process, chairing change advisory board reviews and ensuring all changes are assessed, approved, and implemented with minimal risk.
Service Request Management: Ensure service request tickets are actively updated and closed within SLA, holding teams accountable for performance.
Asset Management: Maintain accurate IT asset records using Device42, ensuring the asset lifecycle is tracked and audit-ready.
ITIL & IT Service Management: Champion ITIL best practices across the organization using Jira Service Management, keeping processes consistent, mature, practical, and measurable for the pace of a retail organization.
Business Recovery: Maintain and exercise business recovery plans for IT services so critical systems can be restored quickly following a disruption.
Develop operational metrics, dashboards, and reporting for service levels, incident trends, change success, helpdesk performance, recurring issues, and improvement opportunities.
Maintain operational procedures, runbooks, escalation paths, communication templates, and knowledge articles to improve consistency and speed of support.
Enterprise Job Scheduling: Ensure the timely execution of batch processes, data integrations, and critical business workflows while maintaining high system availability.
Partner with infrastructure, applications, security, store operations, and business teams to ensure IT services support retail priorities and seasonal operating demands.

Qualifications

Bachelor's degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional experience.
5+ years of experience in IT service management or IT operations, with at least 2 years in a leadership or management capacity.
ITIL Foundation certification required; ITIL Intermediate or higher preferred.
Demonstrated experience leading Major Incident response and managing change control processes.
Advanced knowledge of ITSM tools such as Jira, ServiceNow, etc.
Experience managing outsourced or third-party helpdesk/support providers.
Familiarity with IT asset management tools (e.g., Device42) and CMDB practices.
Working knowledge of business continuity and disaster recovery planning for IT systems.
Strong communication skills, with the ability to lead cross-functional teams under pressure.
Availability to support a 24/7 operational environment, including on-call rotation as needed.

Benefits

At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a Full-Time member of our team, you will be eligible to receive:

Comprehensive benefits package, including medical/dental/vision
Short term disability/ Long term disability- voluntary
Life Insurance (company paid)
401(k) w/ company match
Weekly Pay
Paid vacation
Liberal employee discount

Work where people love to shop!

Equal Opportunity Employer

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Refine Your Search

manager it service management jobs in reading, pa

Manager- IT Service Management

IT & Systems Manager

Manager I - Information Technology

Animal Protection Officer

Senior Technician - Philadelphia

Purchasing Admin

Mechanic 1

Automotive Finance & Insurance Consultant

Mechanic 1

In House Talent Acquisition Specialist/Recruiter

General Manager - Albright College

Sales Manager in Training

Manager

Child Care Site Manager - Before/After School Enrichment

Manager

Retail Store Area Supervisor (Key Carrier) - Full Time

Child Care Site Manager - Before/After School Enrichment

Vaccine Delivery and Support Specialist

Senior Manager - Rental Analytics

Senior Manager Talent Acquisition

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