Wellness Care Coordinator
Shasta Community Health Center —Redding, CA
- $22.00 - $32.50 an hour
- Full-time
- Computer literacy
- English
- Mid-level
- Paid jury duty
- 403(b) matching
8d

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Wellness Care Coordinator
Shasta Community Health Center —Redding, CA
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Wellness Care Coordinator

Shasta Community Health Center -
Redding, CA

Apply Now

Job Details

Full-time
$22.00 - $32.50 an hour
8 days ago

Benefits

Paid jury duty
403(b) matching
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Employee discount
403(b)
Gym membership
Bereavement leave
Life insurance

Qualifications

Computer literacy
High school diploma or GED

Full Job Description

Base Pay: $22.00 - $ 32.50 / hour

Job Summary:

Under the direction of the QI Manager, the Wellness Care Coordinator works as part of a multidisciplinary team to support quality patient care, population health activities, and organizational performance. The Wellness Care Coordinator performs patient outreach, care coordination, and pre-visit planning activities, including annual wellness visit preparation and completion of health risk assessments. This role conducts outreach by phone, text, and mail; provides patient education related to preventive and chronic care needs; and facilitates coordination with internal departments and external partners. The Wellness Care Coordinator supports SCHC quality initiatives, including but not limited to Aledade ACO and other programs as assigned by the QI Manager and/or Director of Quality Improvement.

JOB DUTIES AND RESPONSIBILITIES

Patient Scheduling

Schedules Annual Wellness Visits and coordinates related pre-visit processes to ensure efficient patient flow and readiness for care.

Assists with coordinating and scheduling other patient appointments as appropriate to support continuity of care and population health activities.

Reviews and completes Health Risk Assessments, including medical, surgical, and family history, fall risk, activities of daily living, social history, and patient-provider relationships.

Collaborates with front office and clinical staff to optimize appointment availability and ensure alignment with provider workflow.

Outreach & Care Coordination

Conducts patient outreach via phone, text, or mail to support preventive care, chronic disease management, and care gap closure.
Provides patient education related to preventive screenings, chronic disease management, and general health maintenance.
Assists patients in connecting with appropriate services and resources to support continuity of care and improved health outcomes.

Quality Program Support

Supports SCHC quality health measures, including but not limited to Aledade ACO and other programs as assigned by the QI Manager or QI Director.
Collaborates with clinical teams, Training, Operations, and external partners such as the Aledade ACO team to advance quality initiatives.
Assists with implementation and monitoring of workflows tied to quality-related activities, including Annual Wellness Visit optimization, Emergency Department follow-up calls, and transitional care processes.

Participates in special projects and operational tasks assigned by the QI Director or QI Manager.

Phones

Answers and routes incoming calls appropriately, maintaining professionalism and appropriate boundaries related to clinical advice and triage.

Provides clear communication to patients regarding outreach, scheduling, and Health Risk Assessment processes.

Ensures timely, accurate messaging and follow-up using appropriate communication tools.

Health Information Services Duties

Maintains and protects patient confidentiality of medical records

Maintenance of patient records in the EHR system

Works with management in the use of the patient portal to provide patient communications, reminders, and other electronic messages from the referral team

Maintains open communication in the referral center by sharing acquired information with team members

Processes incoming documents (paper and eFax) for Indexing into chart

Accurately performs data entry and retrieval on computers as needed, including making appropriate changes in chart activity status and performing chart tracking functions

Other Duties

Communicate regularly with clinical teams and managers regarding scheduling, outreach, and workflow needs. Effectively maintains and protects the confidentiality of all medical records and patient information

Maintain accuracy of patient demographics and financial information in current system

Reports on any safety hazards

Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

Average proficiency using a computer to accomplish work

High level of communication skills

Ability to maintain a calm, professional, and helpful demeanor under stressful conditions. Skill in making appropriate decisions to benefit patients and meet SCHC objectives

Ability to prioritize work and complete it on a timely basis with minimal supervision

Strong customer service approach to problem solving situations

Ability to read, write, understand, and spell English and medical terminology correctly

Demonstrated ability to work effectively in a team environment.
Ability to adapt to change and participate in efforts that promote patient care and quality.

EDUCATION & EXPERIENCE

High school diploma required or equivalent

Ability to read, write, understand, and spell English and medical terminology correctly

Excellent people skills and customer service orientation

Basic Computer or keyboarding skills

Typing 35 WPM or above

PREFERRED

Experience working with common health care programs

Experience working with patient registration procedures

Basic knowledge of medical or dental terminology

BENEFITS

SCHC understands the importance of good health for every employee. We offer a comprehensive benefits package to ensure employee and their families receive the optimal in health care coverage, along with options to meet their needs.

Competitive wages
Medical insurance
Dental insurance
Vision insurance
403(b) retirement plan with matching employer contribution
Long-term disability coverage
Life insurance
Accidental death and dismemberment insurance
Supplemental Insurances
Flexible spending account
Paid vacation
Paid sick
Paid holidays
Paid CME time and CME allowance
Employee assistance program
Jury duty pay
Bereavement pay
Prescription discount program
529 college savings plan
Educational reimbursement program
Gym membership discounts
Free telemedicine service for benefit eligible employees

Shasta Community Health Center is an Equal Opportunity Employer

Apply Now

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