Top 53 Service desk support Jobs in Redmond Wa

Information Technology (IT) Help Desk Specialist
Harper Engineering Company —Renton, WA
- $36 - $41 an hour
- Weekends as needed
- Computer Science
- English
- Mid-level
Quick Apply
IT Support Technician I
Adaptive Biotechnologies —Seattle, WA
- $27.17 - $40.72 an hour
- Online Application
- Computer literacy
- Office
- Windows
8d
Product Support Analyst
Long Tail Health Solutions Inc. —Kirkland, WA
- Full-time
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
IT Support Technician
American Capital Group —Bellevue, WA
- $27 - $33 an hour
- Monday to Friday
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
14d
IS Support Specialist I
YMCA of Greater Seattle —Seattle, WA
- $25 - $28 an hour
- Email
- Background check
- School experience
- Pass drug screening
- Health insurance
- Dental insurance
5d
Desktop Support Technician I
3MD Inc. —Redmond, WA
- $24 - $26 an hour
- Weekends as needed
- Background check
- Current TB test
- Hospital
- Paid holidays
- Disability insurance
Quick Apply
6d
Support Desk Analyst
Nscale —Seattle, WA
- $40,000 - $80,000 a year
- Azure
- Mid-level
- Windows
Quick Apply
Deskside Technician
Pomeroy —Redmond, WA
- $32 - $35 an hour
- Full-time
- Background check
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
1d
STL IT Service Specialist
Boston Consulting Group —Seattle, WA
- $73,000 - $81,580 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Profit sharing
- Paid parental leave
14d
IT Support Specialist
AIT —Bothell, WA
- $31.25 - $38.46 an hour
- Overtime
- Mid-level
- Office
- Windows
- Health insurance
Quick Apply
Technical Support Technician for POS
TSMS GROUP INC —Bellevue, WA
- $25.36 - $40.00 an hour
- Part-time
- Bilingual
- Mid-level
- Windows
- Health insurance
- 401(k)
Quick Apply
IT Helpdesk Specialist I
S & K Technologies, Inc. —Bremerton, WA
- $25.30 - $28.00 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Continuing education credits
Help Desk Support
Fennemore Craig —Seattle, WA
- $70,000 - $85,000 a year
- Overtime
- Background check
- 3 years
- Continuous improvement
- Profit sharing
- Wellness program
Quick Apply
Support Engineer I
COMTECH TELECOMMUNICATIONS —Seattle, WA
- $73,000 - $93,000 a year
- Full-time
- Computer science
- Computer Science
- Writing skills
Quick Apply
3d
IT Technician
Allwire Technologies —Redmond, WA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Analyst
Impinj —Seattle, WA
- $63,750 - $90,000 a year
- Microsoft Office
- In-person
- 1 year
- Health insurance
- Paid time off
Quick Apply
6d
IT Help Desk Support
MV Transportation —Kent, WA
- $37.80 - $40.95 an hour
- Full-time
- Background check
- Addiction Medicine
- Pass drug screening
- Health savings account
- AD&D insurance
9d
Desktop Support Engineer (Dispatch /Part-Time) Seattle, -Washington
Axiom Technologies —Seattle, WA
- Part-time
- Hybrid work
- Mid-level
- Windows
- 3 years
IT Service Desk Tech II
Trupanion —Seattle, WA
- $33.65 - $35.33 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- Free parking
- Paid holidays
1d
Help Desk Support
MV Transportation —Kent, WA
- $37.80 - $40.95 an hour
- Full-time
- Background check
- Addiction Medicine
- Pass drug screening
- Health savings account
- AD&D insurance

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service desk support jobs near redmond wa

Information Technology (IT) Help Desk Specialist

Harper Engineering Company -
Renton, WA

Quick Apply

Job Details

Full-time
$36 - $41 an hour

Qualifications

Computer operation
Confidential information handling
Linux support
English
Incident Escalation
Printer (troubleshooting support)
Computer hardware
Desktop (troubleshooting support)
Azure AD
Desktop applications
Productivity software
Root cause analysis
Desktop administration
Escalation handling
Peripheral hardware support

Full Job Description

Description:

Job Summary:

The Information Technology (IT) Help Desk Specialist provides first-line technical support for employees and supports the day-to-day reliability, security, and usability of company information technology systems. This IT role is responsible for receiving, documenting, prioritizing, resolving, and escalating support requests through the JIRA ticketing system. The position supports computer hardware, software, operating systems, user accounts, peripherals, networking, backups, inventory, IT training, and continuous improvement of IT support processes while maintaining a professional and service-oriented attitude.

Essential Job Duties:

1. Manage JIRA support tickets with accurate status, troubleshooting notes, resolutions, and follow-up actions. Provide timely end-user support in person, by phone, email, remote tools, and the approved ticketing process.

2. Install, configure, deploy, maintain, and troubleshoot computers, mobile devices, printers, peripherals, conference room equipment, and other IT assets.

3. Resolve common hardware, software, OS, application, network, VPN, printer, email, access, and account issues across Windows, Mac, and Linux.

4. Support user accounts, password resets, access requests, group updates, and identity tasks in Microsoft Entra ID and Active Directory.

5. Support IT security by following access control, endpoint protection, patching, phishing awareness, data handling, incident reporting, and least-privilege practices.

6. Monitor backups, recovery processes, endpoint health, software updates, and routine operational checks as assigned.

Secondary Duties:

1. Documentation: Maintain IT documentation, knowledge base articles, setup guides, and user instructions.

2. Data Support: Assist with reporting, analytics, spreadsheets, data cleanup, and basic Power BI, Tableau, SQL, Python, or API tasks as assigned.

3. Process Improvement: Support JIRA improvements and recommend practical updates to IT tools, processes, security practices, and user experience.

4. Other IT Support: Support assigned IT initiatives, security operations, equipment moves, onboarding, offboarding, vendor coordination, and related operational tasks.

Requirements:

Job Qualifications:

Minimum

1. Relevant education, experience, certifications, or multifunctional IT experience for a junior support role.

2. Strong verbal and written communication, including explaining technical topics to non-technical users.

3. Professional interpersonal skills and discretion with sensitive or confidential information.

4. Strong organization, time management, follow-through, attention to detail, and ability to manage multiple tickets.

5. Working knowledge of Microsoft Entra ID, Active Directory, Microsoft Office, Windows, Mac, Linux, business applications, hardware, software, networking, printers, and peripherals.

6. Strong troubleshooting, problem-solving, documentation, and root-cause analysis skills.

7. Ability to work independently and on a team, follow procedures, seek help, and escalate appropriately.

8. Ability to communicate professionally in English with employees at all levels.

Preferred

1. Bachelor's degree in Computer Science, Information Technology, or a related field.

2. Knowledge of IT security best practices, endpoint protection, phishing awareness, access control, and incident reporting.

3. Experience with JIRA, service desk workflows, IT asset management, remote support tools, endpoint management, or knowledge base systems.

4. Familiarity with data analytics tools such as Power BI, Tableau, SQL, Python, API integrations, or similar tools.

5. Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, ITIL Foundation, or equivalent training.

Physical Requirements:

1. Occasional kneeling, pulling, pushing, reaching, crawling under desks, cable handling, and carrying equipment as related to IT support work.

2. Must be able to lift up to 25 pounds at times.

3. May require weekend work, after-hours support, scheduled maintenance windows, or urgent response as business needs require.

Quick Apply

Refine Your Search

service desk support jobs in redmond wa

Information Technology (IT) Help Desk Specialist

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