Top 4788 Guest experience manager Jobs in Redondo Beach, Ca

Assistant Guest Services Manager
Terranea Resorts —Rancho Palos Verdes, CA
- $72,000 - $75,000 a year
- Full-time
- Clean driving record
- Basic math
- English
- Health insurance
- Dental insurance
7d
Workplace Experience Manager
Cushman & Wakefield —El Segundo, CA
- $89,250 - $105,000 a year
- Full-time
- Hospitality
- Mid-level
- Office
- Health savings account
- Disability insurance
Quick Apply
4d
Sr. Manager, Workplace Experience
Disney Direct to Consumer —Santa Monica, CA
- $152,800 - $186,600 a year
- Online Application
- Google Workspace
- Microsoft Outlook
- Bachelor of Science
Guest Services Manager
Love.Life —El Segundo, CA
- $70,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Guest Experience Manager
Burke Williams —Torrance, CA
- $70,500 a year
- Mid-level
- Mentoring
- Fair chance
- Wellness program
- Health insurance
Quick Apply
Guest Relations - Manager
The Hongkong and Shanghai Hotels, Limited —Beverly Hills, CA
- $75,000 a year
- Mid-level
- Hotel
- US work authorization
- Free parking
- Paid time off
Assistant Director of Guest Services
Terranea Resorts —Rancho Palos Verdes, CA
- $90,000 - $95,000 a year
- Weekends as needed
- CPR Certification
- Clean driving record
- Basic math
- Health insurance
- Dental insurance
Front Office Manager
Marriott International, Inc —Los Angeles, CA
- $81,000 - $101,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
14d
Guest Services Supervisor
Legends Global —Long Beach, CA
- $30.25 - $32.00 an hour
- Part-time
- Mid-level
- Bachelor's degree
- 2 years
- Disability insurance
- Health insurance
Front Desk Manager | Hilton Garden Inn Redondo Beach, CA
Hilton Garden Inn, Redondo Beach, CA —Redondo Beach, CA
- $28 an hour
- Full-time
- Mid-level
- Hotel
- Leadership
- Paid holidays
- Health insurance
Quick Apply
2d
Office Manager
We Are Social —Los Angeles, CA
- $70,000 - $200,000 a year
- No experience needed
- Mid-level
- Office
Quick Apply
Loss Prevention Officer
Marriott International, Inc —Torrance, CA
- $28.75 an hour
- Full-time
- Hotel
- High school diploma or GED
- Fair chance
Front Desk Agent - westdrift Manhattan Beach
westdrift Manhattan Beach —Manhattan Beach, CA
- $26.04 - $32.56 an hour
- English
- Hotel
- Entry level
Quick Apply
Guest Experience Planner
The Beverly Hills Hotel —Beverly Hills, CA
- $28.84 an hour
- Full-time
- English
- Hotel
- Entry level
- Health insurance
- Dental insurance
Guest Services Representative
Cooley LLP —Los Angeles, CA
- $28 - $34 an hour
- Overtime
- Inventory management
- English
- Bachelor's degree
- Commuter assistance
- Health savings account
Property Administrative Specialist
Marriott International, Inc —Los Angeles, CA
- $30.22 an hour
- Full-time
- Word processing
- Hotel
- Fair chance
Experience Manager
Ulta Beauty, Inc. —El Segundo, CA
- $33 - $40 an hour
- Weekends as needed
- Cosmetology License
- Merchandising
- Data analysis skills
- Dental insurance
- Paid time off
5d
Guest Services Manager
FAIRMONT —Los Angeles, CA
- $80,000 - $92,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Ability to climb stairs
- Health insurance
- 401(k)
Quick Apply
Doorman
Peninsula Hospitality Concepts —Redondo Beach, CA
- $24.42 - $29.41 an hour
- Part-time
- CPR Certification
- Ability to walk for extended periods
- First Aid Certification
- 401(k)
Quick Apply
9d
General Manager - New Hotel Opening
Quorum Hospitality —Redondo Beach, CA
- $180,000 - $220,000 a year
- 5 years
- Windows
- Hotel
- Paid holidays
- Health insurance
Quick Apply

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Assistant Guest Services Manager

Terranea Resorts -
Rancho Palos Verdes, CA

Apply Now

Job Details

Full-time
$72,000 - $75,000 a year
7 days ago

Benefits

Dependent care reimbursement
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Cost management
Basic math
Pricing analysis experience within hospitality industry
Processing cash transactions
English
Cost control
Driver's License
Property management systems (PMS)
Yield management
POS systems

Full Job Description

Overview:

Directly manage the Guests Services department by providing supervision, training, scheduling and evaluating of performances of the Bell Persons and Experience Concierge ensuring that all procedures are performed to the hotel's standards. Secondarily, oversee/assist with the operation of the Front Desk and Call Center. Act as Manager on Duty when assigned. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests/visitors.

Responsibilities:

Provide world class guest service experiences for our guests pre-arrival and throughout their stay
Ensure guests are appropriately and warmly greeted upon their arrival
Coordinate luggage collection, delivery and storage
Actively listen to address and resolve guest complaints/challenges
Coordinate and manage communication between guests and staff and follow up to ensure resolution of customer concerns
Promptly address guest requests, such as amenities, special requests, transportation, dining, and activity bookings
Curate elevated and personalized experiences for high profile/VIP clientele.
Prepare personalized amenities for VIP guests.
Create personalized itineraries for leisure guests.
Inform guests of hotel services, including dining options and resort activities
Promote all hotel amenities, conveniences and programs offered
Manage guest relations team (Concierges, Porters, and Valet) to ensure compliance to Forbes 5-star standards and resort operating procedures
Appraise team’s performance and produce regular reports
Liaise with housekeeping and front desk to provide an overall comfortable guest experience
Examine daily duties, assign tasks and check on progress
Analyze customer feedback and online reviews and suggest methods to improve guest experiences and ratings.
Recommend local tourist spots, including places to dine, shop and sight-see
Establish friendly relationships with regular hotel clients
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Resolve guest complaints, ensuring guest satisfaction.
Maintain complete knowledge at all times of:
- all hotel features/services, hours of operation.
- all room types, numbers, layout, decor, appointments and location.
- all room rates, special packages and promotions.
- daily house count and expected arrivals/departures.
- room availability status for any given day.
- scheduled in-house group activities, locations and times.
- all hotel and departmental policies and procedures.
Prepare and adjust weekly work schedules in accordance with staffing guidelines and labor forecasts.
Ensure that staff report to work as scheduled. Document any late or absent employees.
Assign work duties to staff.
Conduct pre-shift meeting with staff and review all information pertinent to the day's business.
- Inspect grooming and attire of staff; rectify any deficiencies.
- Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel
Constantly monitor staff performance in all phases of service and job functions.; rectify any deficiencies with respective personnel to include Bell/Door staff and Concierge staff.
Monitor the hotel front entrance and resolve any congested situations.
Monitor guest mail and ensure that it is processed according to procedures.
Monitor the staffs' interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel.
Assist staff with their job functions to ensure optimum service to guests.
Observe guest reactions and confer frequently with staff to ensure guest satisfaction.
Assist guests with reports of lost/stolen articles, following hotel policy.
Ensure that all VIPs are pre-registered according to standards. Monitor VIP arrivals; greet and escort them to their room.
Review resumes for arriving groups; organize and coordinate master accounts and check-in/ pre-registration procedures
Coordinate delivery time of amenities with Room Service, ensuring timely delivery.
Review limousine request forms and chart information on booking calendar. Ensure that all pick-ups have room reservations and that all departures are still in-house; reconfirm departure times with in-house guests.
Complete an inspection of all guest room floors, public areas and restrooms daily and rectify deficiencies with respective departments.
Ensure all closing duties for staff are completed before staff sign out.
Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Document pertinent information in department log book.
Review status of assignments and any follow-up action with on-coming Supervisor.
Assist the bell and concierge when needed.

Qualifications:

High school graduate or equivalent vocational training certificate, college degree.
Previous experience with cash handling.
1 year of experience as a Guest Service or Front Desk Assistant Manager/Manager, preferably in a 4-5 diamond/star style hotel.
Fluency in English both verbal and non-verbal.
Compute basic arithmetic.
Familiarity with yield management and cost controls.
Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgment.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
- ascertain departmental training needs and provide such training.
- direct performance of staff and follow up with corrections when needed.
- Input and access information in the property management system/computers/point of sales system.
- Valid CA driver's license with a clean driving record.

Desirable:

College degree preferred
Previous supervisory and management experience.
Ability to suggestively sell.
Previous guest relations training.

Compensation:

Base Pay Start Rate: $72,000 - $75,000/Yr. + Bonus!

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

#LI-Onsite

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Refine Your Search

guest experience manager jobs in redondo beach, ca

Assistant Guest Services Manager

Workplace Experience Manager

Sr. Manager, Workplace Experience

Guest Services Manager

Guest Experience Manager

Guest Relations - Manager

Assistant Director of Guest Services

Front Office Manager

Guest Services Supervisor

Front Desk Manager | Hilton Garden Inn Redondo Beach, CA

Office Manager

Loss Prevention Officer

Front Desk Agent - westdrift Manhattan Beach

Guest Experience Planner

Guest Services Representative

Property Administrative Specialist

Experience Manager

Guest Services Manager

Doorman

General Manager - New Hotel Opening

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