Top 11 Help desk analyst Jobs in Redstone Arsenal Al

Customer Experience Analyst
Summit 7 Systems —Huntsville, AL
- $50,000 - $60,000 a year
- Full-time
- Remote
- Computer Science
- Office
- Windows
- Dental insurance
- 401(k) matching
Quick Apply
9d
IT Support Analyst
Madison Core Laboratories —Huntsville, AL
- $22.00 - $24.75 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
14d
HelpDesk Analyst
Focus —Huntsville, AL
- $15.00 - $15.35 an hour
- Contract
- Computer literacy
- High school diploma or GED
- Associate's degree
Quick Apply
8d
Enterprise Service Desk Analyst
Astrion —Huntsville, AL
- Full-time
- Computer science
- Computer Science
- Mid-level
System Administrator 4
Torch Technologies —Huntsville, AL
- Email
- Background check
- Computer science
- Azure
- Health savings account
- Paid holidays
12d
Enterprise Wide Prog/Analyst*
Sanmina Corporation —Huntsville, AL
- Computer science
- Computer Science
- Bachelor of Science
Project Analyst (DoD TS Clearance)
MartinFed —Redstone Arsenal, AL
- Full-time
- Mid-level
- Office
- Presentation skills
Quick Apply
12d
Chandra Operations Engineer, Part Time
Amentum —Huntsville, AL
- Overtime
- Bachelor of Science
- Office
- Doctor of Philosophy
- Employee stock purchase plan
- Paid holidays

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IT Support Analyst
Madison Core Laboratories —Huntsville, AL
The responsibilities of an IT Support Analyst include responding to technical queries and issues, resolving problems in a timely manner, and providing technical…
$22.00 - $24.75 an hour
Quick Apply
14d
Tier 2 Service Desk Analyst
Summit 7 Systems —Huntsville, AL
Act as liaison between highly technical engineers and less technical tier 1 technicians. Special preference for service desk/desk side support.
$50,000 - $60,000 a year
Quick Apply
7d

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
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Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
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help desk analyst jobs near redstone arsenal al

Customer Experience Analyst

Summit 7 Systems -
Huntsville, AL

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Job Details

Full-time
$50,000 - $60,000 a year
9 days ago

Benefits

Dental insurance
401(k) matching

Qualifications

Windows
Microsoft Office

Full Job Description

Position Title:

Customer Experience Analyst

Location:

Huntsville, AL

Salary*:

$50,000 - $60,000

Dependent upon qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day-to-day projects - it further protects the US defense industrial base from cyber threats, fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in meaningful health and welfare benefits such as:

Excellent health benefits from BCBS
Smile brighter with Ameritas dental benefits
See into the future with our luxurious VSP vision benefits
Prepare for the long-haul courtesy of our 401k with company matching
10 days' vacation, 7 days sick time
Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

Summary:

The Customer Experience Analyst will work with the Customer Advocate Manager and other MSP/MSSP resources to ensure we maintain SLAs and customer satisfaction for our MSP/MSSP clients. This role will be a key part of maintaining SLAs, ensuring cases are handled efficiently and providing valuable insights to the Customer Experience Advocate and MSP/MSSP leadership

Essential Functions:

Review case status
Assist in analyzing cases to determine areas of focus and improvement
Support root cause analysis under guidance from senior staff
Gather artifacts for strategic business reviews and client interactions
Communicate with clients as required, escalating issues when appropriate

Duties and Responsibilities:

Collaborate and communicate effectively within a team
Ensure requests are routed to the proper resource quickly and efficiently
Enter all time and expenses as they occur
Pursue continuous education and technical skill development through outlets including industry standard certifications
Support customer relationship efforts through timely, professional communication
Escalate complex issues to senior team members as needed
Demonstrate professionalism with clients across channels, including phone, on-site, and through emails, to resolve all client requests/questions
Provide fast turnaround of client and internal requests as directed

Job Specifications:

Required

Associate or bachelor's degree in computer science or MIS from a reputable institute or equivalent practical 0-2 years of experience in a technical support, help desk, or MSP environment
Foundational understanding of Windows, Office 365, and general IT concepts

Optional / Desired

Security+ Certification
Office 365 experience
Interest in developing technical troubleshooting and customer service skills

Export Control Notice: This position may involve access to information subject to U.S. export control laws, including the International Traffic in Arms Regulations (ITAR) or the Export Administration Regulations (EAR). Qualified applicants will be considered regardless of national origin or immigration status. If a candidate does not meet the definition of a "U.S. Person" (as defined in 22 CFR 120.15), the company will assess whether an export license is required. If a license is required, any offer of employment will be contingent upon the candidate's eligibility for, and the company's ability to obtain, such a license in accordance with U.S. law. A "U.S. Person" includes U.S. citizens, lawful permanent residents, asylees, and refugees.

Summit 7 Systems, LLC is an equal opportunity/ affirmative action employer and an alcohol and drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status

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Refine Your Search

help desk analyst jobs in redstone arsenal al

Customer Experience Analyst

IT Support Analyst

HelpDesk Analyst

Enterprise Service Desk Analyst

System Administrator 4

Enterprise Wide Prog/Analyst*

Project Analyst (DoD TS Clearance)

Chandra Operations Engineer, Part Time

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