Top 3493 Office representative Jobs in Redwood City Ca

Customer Service Assistant Manager
K&L Wine Merchants —Redwood City, CA
- $75,000 - $78,000 a year
- Overtime
- Hybrid work
- Mid-level
- High school diploma or GED
- Travel
Quick Apply
3d
Sales Representative - Redwood City CA
Sysco —Redwood City, CA
- $53,000 - $88,400 a year
- Weekends as needed
- Marketing
- Computer literacy
- Restaurant management
- Mileage reimbursement
- Employee stock purchase plan
CSR Customer Service Representative Home Healthcare
CHME, Inc. —Foster City, CA
- $23 - $27 an hour
- Full-time
- Customer service
- Word processing
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
8d
Teller (Senior Member Service Representative)
Patelco Credit Union —Redwood City, CA
- $32 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Front Office Coordinator
BNBuilders —San Mateo, CA
- $30 - $35 an hour
- Full-time
- Microsoft Outlook
- Construction site
- Office
- Paid parental leave
- Health savings account
Patient Registrar Radiology
Sequoia Hospital —Redwood City, CA
- $36.23 - $44.37 an hour
- PRN
- Acute care
- Hospital
- Mid-level
College Counseling Administrative Coordinator
Menlo School —Atherton, CA
- $38.46 - $50.49 an hour
- Full-time
- School experience
- Google Workspace
- Mid-level
- Retirement plan
DAAAS Administrative Associate
Stanford University —Stanford, CA
- $37.12 - $40.85 an hour
- Part-time
- Office
- 3 years
- Administrative experience
Administrative Assistant
Stanford University —Stanford, CA
- Full-time
- Hybrid work
- Office
- 3 years
- Administrative experience
Administrative Assistant
Menlo Park, CA
- $23 - $27 an hour
- Part-time
- School experience
- Inventory management
- Mid-level
Program Associate
Stanford University —Stanford, CA
- $37.50 - $40.86 an hour
- Weekends as needed
- Hybrid work
- Bachelor of Science
- Office
- 3 years
- Flexible schedule
Administrative Associate 2
Stanford University —Stanford, CA
- Full-time
- Hybrid work
- Mid-level
- Office
- 3 years
Order Entry Representative
CalPortland —San Carlos, CA
- $65,000 - $75,000 a year
- Background check
- High school diploma or GED
- Data entry
- Disability insurance
- Health insurance
Guest Services Representative
Cooley LLP —Palo Alto, CA
- $30 - $36 an hour
- Overtime
- Inventory management
- English
- Bachelor's degree
- Commuter assistance
- Health savings account
Administrative Assistant
South Bayside Industries —San Carlos, CA
- $27.15 - $38.78 an hour
- 8 hour shift
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
13d
Administrative Associate
Stanford University —Stanford, CA
- Full-time
- Hospitality
- Residential
- 3 years
7d
Patient Account Representative I
Stanford Health Care —Palo Alto, CA
- $31.94 - $35.94 an hour
- Full-time
- Writing skills
- Basic math
- High school diploma or GED
Faculty Assistant II
Stanford University —Stanford, CA
- Full-time
- Research
- Mid-level
- Office
- Travel reimbursement
INVESTIGATOR
Department of Motor Vehicles —San Mateo County, CA
- $6,339 - $10,609 a month
- Online Application
- Office
- Driver's License
- Driving
- Disability insurance
- Health insurance
Patient Liaison
Prenuvo —Redwood City, CA
- $25 - $27 an hour
- Weekends as needed
- Background check
- Clinic
- US work authorization
- Commuter assistance
- Health insurance
Quick Apply
14d

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Customer Service Assistant Manager

K&L Wine Merchants -
Redwood City, CA

Quick Apply

Job Details

$75,000 - $78,000 a year
3 days ago

Qualifications

Managing teams in a customer support role
Phone communication
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Computer skills
CRM system proficiency
Call center management
Client interaction via phone calls

Full Job Description

Description:

Position Summary

The Customer Service Assistant Manager supports the Customer Service Manager in leading a team of 5–7 phone-based Customer Service Representatives. This is a hands-on, working-supervisor role: the Assistant Manager splits time between handling calls and escalations directly and coaching, developing, and supporting the team day to day. This role serves as the primary point of contact for the team in the Manager's absence and helps ensure the department consistently meets service level, quality, and customer satisfaction goals.

Key Responsibilities

Team Leadership & People Management

Supervise, coach, and motivate a team of 5–7 customer service representatives to meet individual and team performance goals.
Monitor calls and review quality/performance metrics; provide real-time and ongoing feedback.
Assist with onboarding and training of new representatives, including shadowing and ramp-up support.
Help build and manage staff schedules, including breaks, shift coverage, and time-off requests.
Conduct or support one-on-ones, performance check-ins, and informal coaching conversations.
Identify skill or knowledge gaps and coordinate additional training or coaching as needed.
Support the Manager with performance documentation, corrective action, and recognition of top performers.
Help foster a positive, accountable, and customer-focused team culture.

Frontline Customer Service & Escalations

Handle inbound/outbound customer calls directly, maintaining the same quality and service standards expected of the team.
Serve as the first point of escalation for difficult or complex calls that representatives are unable to resolve.
Resolve escalated customer complaints with sound judgment, empathy, and a focus on retention and satisfaction.
Approve exceptions (e.g., refunds, credits, adjustments) within defined authority limits.
Step in to help manage call volume during peak periods, staffing shortages, or system issues.

Core Competencies

Leadership & Coaching — able to motivate and develop others while leading by example on the phones.
Communication — clear, patient, and professional with both customers and team members.
Problem-Solving & Judgment — makes sound decisions on escalations and exceptions.
Adaptability — comfortable shifting between individual contributor and supervisor tasks throughout the day.
Accountability — holds self and team to service, quality, and attendance standards.

Working Conditions

Call center / office environment; extended periods on the phone and at a computer.
Hybrid - New York, Los Angeles or Bay Area
May require flexibility for peak season, overtime, or schedule changes.

Physical Requirements

Ability to travel regularly to tasting events. Ability to work in both office and retail environments, stand and walk for extended periods and occasionally lift up to forty pounds.

Requirements:

Qualifications

Required

2–3 years of customer service experience in a phone-based/call center environment.
Some prior experience in a lead, senior rep, or informal supervisory capacity.
Strong verbal communication skills and a professional, customer-first phone manner.
Demonstrated ability to de-escalate and resolve difficult customer interactions.
Basic proficiency with call center software, CRM systems, and standard office software.
Ability to multitask between handling calls and supporting team members.
Reliable attendance and ability to work required shifts, including [evenings/weekends, if applicable].

Preferred

Prior title of Lead, Senior Representative, or similar.
Experience with workforce management/scheduling tools.
Familiarity with quality monitoring and coaching frameworks.
High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Work Location: Hybrid remote in Redwood City, CA 94061

Quick Apply

Refine Your Search

office representative jobs in redwood city ca

Customer Service Assistant Manager

Sales Representative - Redwood City CA

CSR Customer Service Representative Home Healthcare

Teller (Senior Member Service Representative)

Front Office Coordinator

Patient Registrar Radiology

College Counseling Administrative Coordinator

DAAAS Administrative Associate

Administrative Assistant

Administrative Assistant

Program Associate

Administrative Associate 2

Order Entry Representative

Guest Services Representative

Administrative Assistant

Administrative Associate

Patient Account Representative I

Faculty Assistant II

INVESTIGATOR

Patient Liaison

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