Job Summary
Silver Dollar City is ushering in a new era of Ozarks hospitality with its first-ever landmark resort, a stunning six-story, craftsman-style, 262-room retreat overlooking sweeping, untouched vistas of the Ozark Mountains and Table Rock Lake. Thoughtfully designed to blur the lines between nature, craft, and comfort, Silver Dollar City Resort offers guests direct, priority access to the park and nearby attractions and serves as a focal point of a major multi-million-dollar investment redefining the Branson experience. From the theme park and White Water to Showboat cruises and the region’s most beloved adventures, the resort is the best way to experience it all.
Joining the Silver Dollar City Resort team is contributing to a legacy of service. Rooted in the Herschend family’s decades-long commitment to heartfelt hospitality, inspiring storytelling, and the preservation of regional craft, Herschend Family Entertainment has grown from a single cave tour in the 1950s into the world’s largest family-owned theme park, attractions, and hospitality company. If you’re passionate about creating meaningful, memory-making experiences and want to play a foundational role in shaping how thousands of families discover the Ozarks for generations to come, this is a rare opportunity to help build something extraordinary with a mission-driven team that truly cares.
Reporting to the General Manager, the Director of Engineering is responsible for proactively maintaining product and equipment condition, quality and functionality throughout the 300-guest room, guest common areas, meeting areas, resort grounds and establishing rooms and equipment preventative maintenance programs designed to prolong the lifespan of equipment and physical property. The Director of Engineering is responsible for developing and achieving budgeted department financial results and managing resort-wide capital expenditure projects and budgets and long-term capital plans. Additionally, the Director of Engineering is responsible for high levels of host and guest satisfaction.
Summary of Essential Functions & Responsibilities
- Direct and organize the activities of the engineering department in a proactive fashion to ensure consistent high-level product quality, condition and reliability throughout the resort
- Maintain accurate records of all mechanical and kitchen equipment, guest rooms, pools, life safety systems and preventative maintenance schedules and ensure all equipment and room PM’s are completed as recommended
- Develop engineering department policies and procedures
- Develop and manage department Profit and Loss statement and all activities around business planning, forecasting and budgeting
- Develop multi-year, resort-wide, capital expenditure plans, projects and budgets. Manage on-going projects
- Oversee renovation projects and property improvement plans, ensuring minimal disruption to guests and adherence to timelines and budgets
- Oversee building automation systems (BMS), energy management systems (EMS), and smart room technologies to improve efficiency and guest comfort
- Ensure compliance with all local, state, and federal regulations, including OSHA, fire/life safety codes, environmental standards, and ADA requirements
- Establish and monitor key performance indicators (KPIs) such as energy usage, work order response times, equipment downtime, and maintenance costs
- Maintain HotSOS to track work orders, asset lifecycle, and preventive maintenance performance
- Collaborate with Rooms, Food & Beverage, and Activities departments to ensure engineering support aligns with operational needs and guest experience standards
- Drive continuous improvement initiatives, including reliability-centered maintenance and root cause analysis for recurring equipment or facility issues
- Manage inventory control for engineering supplies, tools, and critical spare parts to minimize downtime and shrinkage
- Evaluate and recommend new technologies, equipment upgrades, and vendor partnerships to improve operational efficiency and ROI
- Support brand standards compliance and prepare for internal and external audits (REI inspections, health inspections, insurance audits, etc.)
- Develop crisis communication protocols in coordination with executive leadership and communications teams
- Monitor and manage water quality systems (pools, spas, potable water) in compliance with health regulations
- Promote a culture of service excellence within the engineering team, emphasizing responsiveness, professionalism, and guest interaction standards
- Ensure a positive work environment leading to high levels of employee engagement and job satisfaction
- Model effective communication, providing guidance, direction, feedback, coaching, mentoring, training, recognition and support. Provide development opportunities
- Manage contractor/vendor scope of work, contracts and insurance requirements
- Assist the Safety and Security leader develop policies for: safety, life safety systems, business continuity protocol, procedures and programs; lead the Engineering department’s safety efforts
- Develop and execute action plans to address business shortfalls, audit, and inspection findings
- Responsible for recruiting, interviewing, hiring, development and promotion of staff
- Develop, implement and monitor department schedules to meet customer demand while achieving productivity goals
- Develop goals for direct reports, provide regular performance feedback and deliver formal performance evaluations
- Resolve guest concerns to ensure complete satisfaction
- Participate in Manager on Duty Program
Management reserves the right to change and/or add to these duties at any time.
Qualifications, Skills, and Abilities
- Minimum of seven (7) years job-related experience with a proven track record of success
- Minimum of four (4) years supervisory experience with at least four (4) direct reports
- Minimum of two (2) years of experience in capital planning or capital project management
- High school diploma or equivalent required; trade school or college degree preferred
- Advanced knowledge of engineering/facilities/engineering best practices, skills, and techniques, preferably in a multi-faceted hotel, vacation ownership or senior living community environment
- HVAC or Electrician certification strongly preferred but not required
- Current, valid CPO certification (or ability to acquire)
- Intermediate computer skills including a working knowledge of Microsoft applications
- Must successfully pass background and drug tests
- Able to display and live out Lead with Love qualities strongly rooted in the Silver Dollar City culture by being patient, kind, humble, respectful, trusting, unselfish, forgiving, truthful, dedicated and accountable
- Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be committed to continuous improvement
- Must have professional appearance with good personal hygiene
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must be able to be productive in a fast-paced, dynamic environment
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must be able to get along with other employees to work out problems and resolve conflicts
- Must be able to comprehend instructions and retain information
- Able to perform duties consistently while creating a safe and secure environment for hosts and guests
- Must be able to be flexible to handle frequent changes in priorities
- Must be able to add, subtract, multiply and divide with accuracy
- Must be able to communicate effectively using standard English grammar and punctuation
- Must be able to tolerate various temperatures while working outdoors
- Must be able to operate/drive a company vehicle with valid MO or AR driver’s license and insurance.
- Must have manual dexterity necessary to complete all job duties
- Must be able to sit and/or stand for long/short periods
- Must be able to operate different types of motorized vehicles, including but not limited to automobiles, vans, golf carts, and other all-terrain vehicles as well as ability to enter and exit vehicle multiple times daily
- Must be able to sit, stand and walk; climb and descend indoor and outdoor stairs
- Must be able to move, bend, stoop, kneel, reach, twist
- Must be able to move up to 50 pounds
The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Benefits Offered
- Free Admission- Free admission to Silver Dollar City Attractions and discounted admissions to Herschend Enterprises’ attractions and resorts across the US for you and your dependents.
- Exclusive Admission Discounts- Complimentary tickets & discounts on season passes for loved ones.
- Food & Merchandise Discounts- Discounts on dining, drinks and merchandise across Silver Dollar City Attractions.
- 401(k) & Profit Sharing- The Profit Sharing and 401(k) Retirement Plan is available to hosts after they have been with the Company for 3 months (Monthly Plan Entry Dates).
- Health Insurance- Affordable health plan options (co-pay, HSA, FSA) available to all full-time seasonal and year-round employees.
- Mary's Well House- Employee health center provides employees with basic office visits, x-rays and lab work for co-pay, whether insured or not.
- Free Tuition– Earn your degree, debt-free. 100% free tuition starting day one of employment. Learn more at https://herschend.guildeducation.com/partner (https://herschend.guildeducation.com/partner).
- See all the benefits offered through Silver Dollar City at: https://www.silverdollarcity.com/Employment/Benefits (https://www.silverdollarcity.com/Employment/Benefits).
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
