Top 662 Director of operations Jobs in Remote(us)

Director of Patient Support Operations
Heartbeat Health —Remote
- Full-time
- 5 years
- HIPAA
- Analysis skills
Director, Warehouse Operations
Estes Forwarding Worldwide —Remote
- $95,000 - $130,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- Pass drug screening
- AD&D insurance
- Paid holidays
Director of Clinical Operations and Innovation, Population Health
Devoted Health —Remote
- $182,000 - $217,000 a year
- Full-time
- Remote
- 6 years
- Analysis skills
- Senior level
- Dental insurance
- 401(k)
13d
Director / Vice President, Remote Service Operations
Coretelligent —Remote
- $150,000 - $230,000 a year
- Email
- Remote
- Analysis skills
- Organizational skills
- Senior level
- Paid parental leave
- Health savings account
Quick Apply
Director of Operations
AppJaxx —Remote
- Full-time
- Remote
- Senior level
Quick Apply
Director of Supply Chain Operations
Sunday —Remote
- $185,000 - $200,000 a year
- Full-time
- Mentoring
- Recruiting
- Senior level
Quick Apply
2d
Director of Operations
BGW Creative Marketing LLC —Remote
- $150,000 - $180,000 a year
- Full-time
- Analysis skills
- Senior level
- Business
- Health insurance
- Dental insurance
Quick Apply
10h
Director of Operations, Installation & Maintenance
Legence —Remote
- $215,000 - $250,000 a year
- Full-time
- Hybrid work
- Military
- 3 years
- Bachelor's degree
- AD&D insurance
- Disability insurance
Quick Apply
Director, Product Management - Operations
Flock Safety —Remote
- $200,000 - $250,000 a year
- Email
- Remote
- System design
- Team management
- Product management
Director, Compliance Operations
Honor —Remote
- $176,400 - $196,000 a year
- 8 years
- Analysis skills
- Home Health
- Wellness program
- Disability insurance
Director Of Space Operations
Defense Unicorns —Remote
- $190,000 - $250,000 a year
- Remote
- AWS
- Travel
- Senior level
- Paid parental leave
- Health savings account
9d
General Manager/Director of Clinical Operations, Psychiatry
Talkiatry Management Services —Remote
- $165,000 - $175,000 a year
- Full-time
- Psychiatry
- 5 years
- Analysis skills
- Paid parental leave
- Paid holidays
Regional Director of Operations
Telos Health Systems —Remote
- Remote
- Skilled nursing facility
- Bachelor's degree
- Travel
Quick Apply
13d
Director of Sponsor Operations
CRIO Inc —Remote
- $150,000 - $170,000 a year
- Full-time
- Remote
- 5 years
- Mentoring
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Director, Staffing Transformation & Operations
Included Health —Remote
- $186,360 - $229,779 a year
- Full-time
- Urgent Care
- Office
- Analysis skills
- Paid parental leave
- Disability insurance
Quick Apply
Director, HR Operations
Scientific Safety Alliance —Remote
- $150,000 - $225,000 a year
- Full-time
- Remote
- Senior level
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Client Operations Director - BIM Management
Vee Technologies Incorporated —Remote
- $100,000 - $140,000 a year
- Full-time
- Remote
- Up to 50% travel
- Engineering
- 8 years
- Paid holidays
- Dental insurance
Sales Director
OpSec Security —New York, NY
- $2 - $3 a day
- Full-time
- Remote
- Contracts
- Senior level
Quick Apply
Director Treasury Operations - AI Trainer
DataAnnotation —Providence, RI
- $50 - $100 an hour
- Part-time
- Remote
- English
- Master's degree
- Doctor of Philosophy
Quick Apply
Director Treasury Operations - AI Trainer
DataAnnotation —Miami, FL
- $50 - $100 an hour
- Part-time
- Remote
- English
- Master's degree
- Doctor of Philosophy
Quick Apply

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Director of Patient Support Operations

Heartbeat Health -
Remote

Apply Now

Job Details

Full-time

Qualifications

Customer communication

Full Job Description

Heartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care through a combination of telemedicine, diagnostics, and virtual care programs. By leveraging real-time data and AI-powered insights, Heartbeat Health empowers providers and patients with personalized treatment plans, reducing hospitalizations and improving long-term heart health outcomes. Heartbeat Health is redefining how cardiovascular care is delivered in the digital age, led by our medical group of cardiologists, advanced practitioners, nurses, and care coordinators.

About the Role:

As the Director of Patient Support Operations, you will lead a high-performing team responsible for scheduling, patient communications, intake, call center operations, referral coordination, administrative workflow management, and operational support. This role is accountable for ensuring operational excellence through scalable processes, strong people leadership, continuous improvement, and data-driven decision making.

This leader is responsible for developing people, optimizing workflows, scaling operations, and partnering across Clinical Operations, Technology, Product, Revenue Cycle, and Provider teams to continuously improve how patients interact with Heartbeat.

You'll combine strategic leadership with operational excellence to ensure our Heart Heroes have the tools, processes, and coaching they need to deliver best-in-class service while supporting rapid company growth.

What You'll Own:

Team Leadership

Lead, coach, and develop a high-performing team of Heart Heroes and frontline managers.
Establish performance expectations, career development plans, and ongoing coaching programs.
Foster a culture of accountability, empathy, continuous improvement, and operational excellence.
Recruit, onboard, and retain exceptional talent.

Operational Excellence

Own the day-to-day operations of the Heart Hero organization.
Develop scalable workflows that improve efficiency while maintaining a world-class patient experience.
Monitor operational KPIs including:
- Service levels
- Speed to answer
- Answer rate
- Scheduling turnaround time
- Referral turnaround time
- Queue performance
- Quality scores
- Patient satisfaction/engagement
- Productivity metrics
Identify bottlenecks and implement process improvements using data.

Patient Experience

Champion a seamless patient experience across every touchpoint.
Provide QA support and oversight to ensure and improve quality of patient interactions
Partner with Clinical Operations to improve communication, education, and care coordination.
Ensure consistent, compassionate, and high-quality interactions across phone, email, text, and virtual platforms.
Develop quality assurance programs and service standards.

Cross-Functional Partnership

Partner with Product and Engineering to improve internal tools and patient-facing technology.
Collaborate with Revenue Cycle, Clinical Operations, Credentialing, and Provider Operations to streamline workflows.
Translate frontline feedback into product and operational improvements.
Lead change management initiatives across the organization.

Strategy & Analytics

Develop dashboards and reporting to monitor operational health.
Analyze trends in patient engagement, scheduling, escalations, and operational performance.
Build scalable staffing models and workforce planning strategies.
Establish SOPs and documentation that support rapid growth.

Compliance & Quality

Ensure operational processes comply with HIPAA and organizational policies.
Maintain high standards for documentation, data quality, and patient privacy.
Lead quality assurance and audit initiatives.

What You Bring:

7+ years of healthcare operations or patient services experience
5+ years leading high-performing customer service, patient operations, or care coordination teams
Experience managing high-volume operational organizations, which could include a clinical or general call center.
Proven success building operational processes in a fast-paced, high-growth environment
Strong analytical skills with experience using operational metrics to drive decision making
Excellent communication and executive presentation skills
Experience partnering cross-functionally with clinical, product, and operations teams
Demonstrated success leading organizational change
Passion for improving patient experience through operational excellence

How We Work:

Our core development team is small and intentionally lean. Every team member has outsized impact on how the platform grows.

We value solutions that are understandable, maintainable, and right-sized. We ship small, testable increments and adjust based on what we learn. Our process is Kanban-style flow — not rigid sprints or bloated backlogs. We invest in tooling and observability so we can understand what's happening in production and move quickly with confidence.

We avoid silos. Engineers collaborate directly with product, clinical, and compliance stakeholders through shared ownership, not handoffs. The best outcomes come from close, cross-functional work - not heavyweight processes or long ticket queues.

This is a remote-first, high-autonomy environment. You need to be comfortable working independently, collaborating asynchronously, and shipping incrementally.

About Our Culture:

We are mission-driven: we're revolutionizing the way cardiovascular care is delivered
We are fast-paced & agile: we move quickly, iterate often, and value experimentation
We are remote-first: flexibility, autonomy, and trust are at the core of how we operate
We care about diversity: diversity allows us to build an excellent patient experience
We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

director of operations jobs in remote(us)

Director of Patient Support Operations

Director, Warehouse Operations

Director of Clinical Operations and Innovation, Population Health

Director / Vice President, Remote Service Operations

Director of Operations

Director of Supply Chain Operations

Director of Operations

Director of Operations, Installation & Maintenance

Director, Product Management - Operations

Director, Compliance Operations

Director Of Space Operations

General Manager/Director of Clinical Operations, Psychiatry

Regional Director of Operations

Director of Sponsor Operations

Director, Staffing Transformation & Operations

Director, HR Operations

Client Operations Director - BIM Management

Sales Director

Director Treasury Operations - AI Trainer