Admissions Operations Coordinator
Department: Enrollment Services Department
Location: Remote
Type: Full-Time Non-Exempt Staff
Pay: $18.15 per hour
Applicants must be legally authorized to work in the United States; visa sponsorship is not available for this position
Job Summary:
The Admissions Process Coordinator is responsible for the admissions application process for undergraduate and graduate admissions and performs other clerical duties supporting the admissions process.
Essential Functions:
- Perform job duties in accordance with Columbia College’s vision, mission, and values, and contribute to the development of the Admissions Operations Department.
- Review completed and incomplete application files for admission to the college for undergraduate and graduate admissions
- Track undergraduate and graduate admission file process and verify the accuracy of applicant file information.
- Process application materials and supporting documents by entering data into the student information system and imaging documents to applicant and student records.
- Support admissions recruitment activities by assisting with on-campus and virtual events as needed.
- Maintain processing volumes that consistently meet established accuracy, productivity, and service-level expectations.
- Prioritize workload based on enrollment deadlines, daily operational needs, student service expectations, and institutional priorities.
- Assist with the testing, implementation, and continuous improvement of admissions processes, systems, and operational initiatives.
- Review and resolve applications containing conflicting, incomplete, or inconsistent information, ensuring appropriate follow-up and documentation.
- Review admission decisions and applicant records to ensure compliance with applicable policies, procedures, and regulatory requirements.
- Maintain a working knowledge of federal, state, and institutional regulations related to admissions processing and decision-making.
- Practice superior customer service.
- Fulfill additional responsibilities as assigned.
- Display respect and civility to all constituencies in all communications.
- Attend work timely and on a regular basis during the established hours of operation; work additional hours as business necessitates.
Supervisory Responsibility: None
Position reports to: Assistant Director of Admissions Operations
Required Core Competencies and Professional Experience:
- Ability to fluently read, write, and understand the English language.
- Proficiency with the following, but not limited to active listening, speaking, writing, critical thinking, judgment and decision making, monitoring, reading comprehension, time management, coordination, and management of personnel resources.
- Proficiency in using a variety of computer and technology-related software and equipment, including Microsoft Office products and database systems.
- Proficiency in using web-based technologies, including database systems.
- Ability to work independently and in a team environment, with or without direct supervision.
- Excellent communication, interpersonal, customer service, and organizational skills.
- Accurate data entry, detail-oriented, and task-driven with the ability to multitask.
- Knowledge of principles and practices of organization, planning, records management, and general administration.
Required Level of Education: High School Graduate
Preferred Level of Education: Associate’s Degree
Special Requirements (if any):
- Preferred experience with TargetX and Salesforce
- Preferred experience with SoftDocs.
- Preferred experience with Ellucian Colleague.
Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Accommodations may be made to enable individuals with disabilities to perform essential functions. Individuals seeking accommodation should contact the Human Resources Department without delay. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear. The employee is required to use hands and fingers to handle or feel, reach with hands and arms, climb or balance, and stoop, kneel, or crawl. Employees must be able to type on a computer keyboard and use a computer monitor on a regular basis.
Work Conditions: The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment. The noise level in the work environment is usually mild.
This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.
The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.
Review of applications will begin immediately and continue until the position is filled.
Columbia College is an equal opportunity employer.
Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age or disability. The college maintains a safe place for open discourse and overall, fosters a sense of community that welcomes everyone.
In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.
Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.
https://www.ccis.edu/campus-safety/crime-reporting/reports-stats
