Top 63 Apollo group Jobs in Remote

Customer Success Manager - US
Fingerprint —Remote
- $110,000 - $155,000 a year
- Remote
- Google Workspace
- Writing skills
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1d
Associate HRBP
Fingerprint —Remote
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Business Operations Associate
Fingerprint —Remote
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Call Center Sales Agent
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Strategic Account Manager - US
Fingerprint —Remote
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- Google Workspace
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Sales Development Representative - US
Fingerprint —Remote
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Senior Customer Marketing Manager
Apollo.io —Remote
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Business Development Representative
Stedi —Remote
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Leisure Operations Support - GDS: Sabre
Direct Travel —Remote
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Director of Channel & Alliance Partnership Marketing
PlanITROI —Remote
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Senior Business Development Representative (contract to permanent)
Simpler Media Group, Inc. —Remote
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2d
Marketing Manager
Instrumental Group —Remote
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Conflicts Analyst
McNees Wallace & Nurick LLC —Remote
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Business Process Analyst
Internova Travel Group —Remote
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Sales Development Representative (SDR)
Dovetail —Remote
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10d
Enterprise Account Executive
Fingerprint —Remote
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- Google Workspace
- 6 years
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Director of Growth Marketing
Modern Classrooms Project —Remote
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10d
Senior Product Marketing Manager - US
Fingerprint —Remote
- $145 a day
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- Google Workspace
- 6 years
- US work authorization
Epic Consultant - Cupid
Neural Strategic Solutions Inc —Remote
- Contract
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- Mid-level
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Senior Solutions Engineer
Fingerprint —Remote
- $210,000 - $240,000 a year
- Remote
- Spanish
- Google Workspace
- 6 years

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Customer Success Manager - US

Fingerprint
Remote

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Job Details

$110,000 - $155,000 a year
1 day ago

Qualifications

Google Workspace
Zoom
Slack
Collaborative technology platforms
macOS
Productivity software
Video conferences (communication methods)
Technical Proficiency
Video conferencing systems operation

Full Job Description

Fingerprint empowers developers to stop online fraud at the source.

We work on turning radical new ideas in the fraud detection space into reality. Our products are developer-focused and our clients range from solo developers to publicly traded companies. We are a globally dispersed, 100% remote company with a strong open-source focus. Our flagship open-source project is FingerprintJS (27K stars on GitHub).

We have raised $77M and are backed by Craft Ventures (previously invested in Tesla, Facebook, Airbnb ), Nexus Venture Partners (previously invested in Postman, Apollo.io, MinIO, Druva) and Uncorrelated Ventures (previously invested in Redis, Rollbar & Gradle).

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Fingerprint recruiting email communications will always come from the @fingerprint.com domain. Any outreach claiming to be from Fingerprint via other sources should be ignored.

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering our customers to achieve their goals. The Customer Success Manager acts as a trusted advisor for a variety of customers who operate across a number of industries spanning fintech, e-commerce, gaming and identity. You will support them on their journey to successfully onboard, identify other ways Fingerprint can provide them value, and ultimately ensure a positive renewal outcome.

What You’ll Be Doing:

Lead the transition from contract signature to implementation through to go-live
Proactively manage a portfolio of clients, ensuring value realization and satisfaction with the product is achieved
Conduct regular meetings including integration reviews, quarterly business review, and onsite meetings with clients to make recommendations and highlight successes
Work closely with Customer Success Engineer, a support team, and product managers to resolve implementation issues, bugs, and feature requests
Initiate conversations to uncover additional uses for Fingerprint as upsell and cross-sell motions
Actively monitor the health of your client portfolio, identifying risks and managing escalations
Drive renewals with executive level stakeholders, day-to-day contacts, and procurement teams
Create and execute a success plan to achieve 120% NRR and 90% GRR within your book of business
Maintain up to date records in Salesforce and Planhat, providing feedback to help the CS team processes scale
Travel may be required

What We Are Looking For:

3-6 years experience in a Mid-Market/Enterprise Customer Success Manager role
B2B SaaS, tech, and/or cybersecurity industry experience highly preferred
Experience handling the full customer journey from onboarding to renewals; cross-sell and upsell experience is a huge plus!
Experience working in a Customer Success Platform (ie. Gainsight, Planhat, etc.), Zendesk, and Salesforce preferred
Comfortable operating in a fully remote, async-first environment
Proficiency utilizing AI to increase efficiency of day to day tasks (ideally Claude and Gemini)
Role requires proficiency with macOS and comfort working fully remotely using tools such as Slack, Google Workspace, and Zoom.

Nice to haves:

Balances proactive and reactive customer needs; effectively prioritizing internal and external tasks
Effective at leading and facilitating meetings with attendees ranging from technical contacts to executive stakeholders
Strong communication skills; you pride yourself on being personable, concise and compelling communicator - in writing, in conversation, and in front of an audience
Empathy, diplomacy, and poise under pressure when working through customer concerns
Put team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing

Location Preference: Remote, anywhere in the US

Compensation & Transparency

For US-based employees, the cash base compensation range for this role is $110,000 - $130,000 (OTE $130,000 - $155,000). We set standard ranges for all US roles based on function, level, and geographic location, benchmarked against similar stage growth companies. To comply with local legislation and provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. However, these ranges are specific to the hiring location and may differ within or outside the US. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed above.

Offers vary depending on, but not limited to, relevant experience, education, certifications/licenses, skills, training, and market conditions.

Due to regulatory and security reasons, there’s a small number of countries where we cannot have Fingerprint teammates based. Additionally, because Fingerprint is an all-remote company and people can join our workforce from almost any country, we do not sponsor visas. Fingerprint teammates need to be authorized to work from their home location.

We are dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to our workplace. Fingerprint strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront in helping us promote and sustain an inclusive workplace. We highly encourage people from underrepresented groups in tech to apply.

Apply Now

Refine Your Search

apollo group jobs in remote

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