Top 36 Help desk associate Jobs in Remote

Associate Help Desk Technician - Arizona
Access One Inc. —Remote
- $16 - $17 an hour
- Remote
- High school diploma or GED
- Communication skills
- Entry level
- Paid time off
Quick Apply
Associate Help Desk Technician - Florida
Access One Inc. —Remote
- $16 - $17 an hour
- Remote
- High school diploma or GED
- Communication skills
- Entry level
- Paid time off
Quick Apply
Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)
Govcio LLC —Remote
- $45,000 - $47,500 a year
- Full-time
- Remote
- Military
- Windows
- High school diploma or GED
3d
Customer Support Associate - Depositions
Filevine —Remote
- $61,000 - $72,000 a year
- Full-time
- Remote
- Mid-level
- Time management
- Disability insurance
- Health insurance
Customer Support Associate
Zinier —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
Quick Apply
Technical Support Associate - PH
Compass Experience Labs —Remote
- $4.00 - $4.25 an hour
- Full-time
- Remote
- Mid-level
- Communication skills
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Vet Clinic Support Associate
Vetcove —Remote
- $50,000 - $80,000 a year
- Full-time
- Remote
- Background check
- 1 year
- Associate's degree
- Health insurance
- Dental insurance
Associate Service Desk Technician - Tier I - SkillBridge
Govcio LLC —Remote
- Full-time
- Military
- Windows
- High school diploma or GED
Medical Billing Product Support Associate
Open Practice —Remote
- $45,000 - $50,000 a year
- Full-time
- Remote
- Background check
- English
- Communication skills
- Health savings account
- Health insurance
Quick Apply
8d
Associate Application Support Engineer
ResMed —Remote
- $23.28 - $34.92 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Research
- Commuter assistance
- Health savings account
Associate Engineer, Tech support
Nagarro —Remote
- Entry level
Quick Apply
IT Operations Associate
Personified Tech —Remote
- Full-time
- Remote
- Mid-level
- 2 years
- Health insurance
- Cell phone reimbursement
Quick Apply
10h
Clinical Service Desk Helpdesk Associate (remote)
NTT Ltd —Bowling Green, KY
- Weekends as needed
- Remote
- Travel
- Trade school
- 2 years
Clinical Service Desk-Helpdesk Associate-REMOTE-US
NTT Ltd —Bowling Green, KY
- Weekends as needed
- Remote
- Writing skills
- English
- Mid-level
Associate Customer Support Technician
Applied Systems, Inc. —Chicago, IL
- $42,000 - $52,000 a year
- Full-time
- Remote
- Computer skills
- 1 year
- Communication skills
- Health insurance
- Dental insurance
3d
Enterprise Solutions Associate
Relay Robotics —Remote
- Full-time
- Remote
- Hospital
- Mid-level
- Travel
Quick Apply
Associate Manager, Service Desk and Operations
Sandy Hook Promise —Remote
- $56,000 - $66,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
9d
Training Operations Associate II
Lyra Health —Remote
- $68,000 - $103,500 a year
- Full-time
- Remote
- Mid-level
- 3 years
- Continuous improvement
- Paid parental leave
- Health savings account
Product Operations Associate
Field to Market: The Alliance for Sustainable Agriculture —Remote
- $65,000 - $75,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
10d
IT and Coding Volunteer Associate
Unfiltered Youth —Fort Worth, TX
- From $1 an hour
- Part-time
- Remote
- Communication skills
- Entry level
- Under 1 year
Quick Apply

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Associate Help Desk Technician - Arizona

Access One Inc. -
Remote

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Job Details

$16 - $17 an hour

Benefits

Paid time off

Qualifications

Operating systems
High school diploma or GED

Full Job Description

Associate Help Desk Technician

Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve along with their business. Our custom-tailored solutions can be delivered modularly, or as a complete, end-to-end service; providing an unrivaled level of accountability for our clients’ communications, managed IT and cloud-based services. Access One’s services give businesses back their time and increase their productivity. Our clients’ success is our success.

Why a Career at Access One

An opportunity to grow your career and expand your knowledge
Professional development and growth through continual learning
Recognition of all your accomplishments, large and small
A chance to relax and enjoy your co-workers at company events
Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning
Volunteer and donation opportunities to help improve our community

What you will do

The Associate Help Desk Technician is responsible for supporting inbound phone calls and tickets as well as triaging critical alert tickets to their teammates in a fast-paced environment across diverse network of customer environments. The primary role of this position is to provide outstanding customer service well while assisting end users on general service requests, incidents, and problems. Access One is looking for a confident and go-getting technician that is eager to learn as well as go the extra mile to provide outstanding customer support with a “can do” attitude.

Job Responsibilities

Answer inbound phone calls,
Respond to tickets/alerts in a timely fashion to keep up with SLA
Provide quality communication with our clients, vendors, and internal team members via phone calls, email, and through our ticketing systems.
Basic technical support including but not limited to: LAN/WAN connectivity, routers, switches, firewalls, WiFi, Active Director, O365, VPN, Terminal Services, and Citrix
Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
Maintain internal and/or client-facing documentation as changes or knowledge is found
Detailed communication with customer and vendors as required to keep all parties informed of issues, progress, changes, and resolutions.
Work closely with team members Help Desk, Field Engineers, NOC, and Project Engineers to triage issues.
Improve customer service with the ability to seek opportunities to increase client satisfaction and deepen client relationships
Fast and timely turn around on all customer requests
Ability to work in a fast-paced team environment
Escalating requests to appropriate higher-level team members or departments when needed
Responsible for entering time and expenses as it occurs in our ticketing system
Ability to work independently with locating information to assist a customer/vendor
Enter all communication and work inside a service ticket
Ability to assist and or train other team members when assistance is needed

Who you are

Minimum High School Diploma or equivalent
College level courses in IT and/or certification preferred
- Professional IT Certifications, such as: Microsoft MCP/MCSA, Cisco CCNA, or CompTIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Access One.
Strong organizational and customer service skills
Interpersonal skills: such as communication skills, active listening, and customer-care
Self-motivated with the ability to work in a fast-moving environment
Ability to multi-task and adapt to changes quickly
Ability to work in a team and communicate effectively
Basic understanding of operating systems, business applications, printing systems, and network systems
Basic diagnostic skills of technical issues
Preferred Skills
PSA/ RMM (Connectwise/Automate) or comparable experience strongly desired
Knowledge of IT applications, processes, software, and equipment
Prior working experience within the IT or customer service field

Salary Range $16-17/hour DOE

Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Quick Apply

Refine Your Search

help desk associate jobs in remote

Associate Help Desk Technician - Arizona

Associate Help Desk Technician - Florida

Associate Service Desk Technician – Tier I (SCA 8:00 am-4:30 pm ETMon - Fri/Remote)

Customer Support Associate - Depositions

Customer Support Associate

Technical Support Associate - PH

Vet Clinic Support Associate

Associate Service Desk Technician - Tier I - SkillBridge

Medical Billing Product Support Associate

Associate Application Support Engineer

Associate Engineer, Tech support

IT Operations Associate

Clinical Service Desk Helpdesk Associate (remote)

Clinical Service Desk-Helpdesk Associate-REMOTE-US

Associate Customer Support Technician

Enterprise Solutions Associate

Associate Manager, Service Desk and Operations

Training Operations Associate II

Product Operations Associate

IT and Coding Volunteer Associate

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