Top 87 Help desk software analyst Jobs in Remote

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Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]
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7d

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Database Analyst

Tech observer
Remote

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Job Details

Contract
$65.00 - $67.85 an hour
18 hours ago

Qualifications

Optimizing workflow processes
Performance dashboard reports
Data integrity assurance
Application Integration
Data model design
Process flow diagrams
Operational analysis
Systems integration
Teamwork
Data compliance
Data Integration (Data management)
Data analysis reporting
Data modeling projects
Data migration
Data validation techniques
IT asset management
Database testing
IT service management
Dashboard creation
Software implementation
Process design
Configuration management
Agile scheduling
Metrics Reporting
Reporting and dashboarding tools
Schema design
Trend analysis
SQL
Data integrity and documentation
Process mapping

Full Job Description

Job Overview:

The Office of Information Services (OIS) is a shared service provider for the Oregon Health Authority (OHA) and Oregon Department of Human Services (ODHS). OIS provides the technology systems and services that support more than 18,000 OHA and ODHS agency staff at local offices and facilities around Oregon. These systems and services help the two agencies determine client service program eligibility; provide medical, housing, food, and job assistance; provide addiction, mental health, vocational and rehabilitative services; protect children, seniors and people with physical and/or developmental disabilities; process claims and benefits; manage provider licensing and Oregon hospital facilities; and promote and protect the Oregon public health. OIS seeks an experienced Database Analyst with expertise in implementation, maintenance and operations of the Ivanti ITSM suite including Neurons. Specifically, the proposed key person must have Ivanti expertise in the following:

This will work towards:

OIS is currently undergoing a large IT Service Management (ITSM) system replacement project, transitioning from legacy CA Service Desk Manager (SDM) and CA Asset Portfolio Management (APM) to Ivanti ITSM and Neurons for Discovery and Configuration Management.
This role is critical to supporting the configuration of Ivanti for an automated and scalable IT asset tracking.
Contractor’s Key Person will also work with OIS IT Asset Management team members including data lead, ITSM Maturation Project team members, the CMDB owner, Ivanti system administrators.
Scope of Work:
Contractor’s Key Person under this WOC will collaborate with the OIS team members to support the configuration and management of relational data models aligned with Ivanti ITSM and Neurons platform requirements.
Translate spreadsheet-based and manual processes into structured, scalable data systems to support hardware/software asset and purchasing workflows.
Contribute to the design and population of the configuration management database (CMDB), asset inventories, and line-item level purchasing structures.
Assist in mapping legacy records (e.g., hardware, software, vendor, location, financial) into Ivanti object structures, identifying and integrating missing or incomplete data.
Support integration efforts with procurement systems, inventory sources, and automated discovery tools.
Plan and support data migration activities, including extraction, transformation, and load (ETL), testing, cleanup, and validation.
Ensure data normalization, integrity, and accessibility across the asset lifecycle, incorporating performance tuning, error correction, and auditing best practices.
Collaborate with internal technical teams and vendors to troubleshoot and validate data mappings, field configurations, and automation triggers.
Document custom database structures, data dictionaries, and configuration elements to support maintainability and knowledge transfer.

Contractor’s Key Person shall:

Participate in daily and weekly Sprint Planning and review meetings with the OIS ITSM team.
Provide feedback and input on the project release schedules, including identifying and recommending incremental delivery of work for the deliverables to be completed in a specific sprint.
Provide updates to current Tasks and action items, upcoming tasks and action items, and plan work for the current and upcoming sprints.
Demonstrate understanding of requirements using incremental functional prototypes and receiving and documenting feedback from business and technical stakeholders.
Review any additions / modifications to requirements and determine impact to deliverables and timelines. Communicate impact to OIS Business Operations ITSM lead and contract administrator.
Document Services completed under this Task in the relevant Sprint Report Package.
Keep members of the project apprised of sprint status via daily updates within daily meetings and within tracking systems as needed.
Coordinate review and ensure updates of product delivery schedule are agreed upon by the OIS Business Operations ITSM lead and contract administrator.
Contractor shall complete program documentation identified in the Sprint Planning meetings. Contractor must follow standard version control, configuration managementprinciples, and OIS standards while making changes to artifacts.

Contractor shall create:

Flow diagrams and process documentation.
ETL and data migration plans and other associated documentation.
Data mapping and data transformation rules.
SQL queries, reports and dashboards.
KPI metrics and analytics.
User guides, SOPs and knowledge articles.
CMDB configuration specifications.
Software normalization and categorization documentation.
Data reconciliation and quality assurance guides and SOPs.
UAT test scripts and validation.
Trend analysis reports.
Data governance and compliance reporting.
Process improvement and optimization recommendations.
Other ITSM/ITAM artifacts as defined in the Sprint Planning meetings.
Contractor shall provide Services for the purpose of transferring knowledge, ideas, concepts, and information regarding the Deliverables and the System to OIS in order that OIS and OIS-identified employees become self-reliant with respect to the day-to-day operation of the Ivanti tool, as it relates to Contractor’s work and expertise as it applies in this WOC (“Know-How”).

Required skills and experience:

Workflow design / flow diagrams and process documentation
ETL and data migration documentation
Data cleansing, normalization and standardization
Data mapping and transformation rules
SQL queries, reports and dashboards
KPI metrics and analytics
User guides, SOPs, and knowledge articles
ITSM / ITAM subject matter expertise (SME)
CMDB and configuration data validation
Asset, software, and contract data analysis
Software normalization and categorization
Data reconciliation and quality assurance
UAT support and data validation
Executive and operational reporting
Trend analysis and operational insights
System integration support
Data governance and compliance reporting
Stakeholder collaboration and workshops
Agile project participation
Process improvement and optimization

In addition, the ideal candidate will have skills and experience in:

Working for state government IT projects.
Ivanti implementation / support for government health and human services agency/agencies.

Pay: $65.00 - $67.85 per hour

Application Question(s):

Haev you work on Ivanti implementation / support for government health and human services agency/agencies....?

Work Location: Remote

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Refine Your Search

help desk software analyst jobs in remote

Database Analyst

Service Desk Analyst - Remote (After Hours)

Solution Specialist

Deal Desk Operations Analyst

Analyst, Customer Success

Service Desk Analyst - 2nd Shift

Sr. People Data Analyst

Service Desk Analyst - 1st Shift

Service Delivery Tier 2 Analyst

Security Analyst & Support Technician

Customer Service Administrator

Customer Success Manager

Technical Support Representative

Technical Analyst, Pharmacy Support-Remote [M-F 7a-3:30p CST]

Help Desk Manager/Administrator

Technical Product Analyst I

Help Desk Analyst - Trenton, NJ(Remote)

IRM Analyst

Yardi Suite/Entrata Service Desk Analyst

Technical Analyst, Pharmacy Support-Remote [M-F 6a-2:30p CST]

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