The location for this position is virtual/remote
This is your opportunity to serve as a strategic operations partner on the Americas Planning and Business Operations team. You will help translate Hilton's highest-priority regional and enterprise projects into clear strategies, executable plans, and measurable outcomes. As Manager, Planning and Business Operations, Americas, you will report to the Director of Business Planning and Operations. You will also partner with members of the Americas Leadership Team, enterprise partners, and hotel leaders. You will help guide high-priority Americas Managed projects. These projects include Customer Promise, Property Management System (PEP) Migration, and AI On-Property enablement. You will focus on strategic planning, operational execution, partner understanding, executive communications, change leadership, and performance improvement across the managed estate.
What you'll do during a typical day:
- Partner with the Americas Leadership Team to define, prioritize, and advance initiatives that improve hotel performance, guest outcomes, and operational execution.
- Translate strategic priorities into clear project charters, success measures, operating rhythms, decisions, and execution plans that create understanding across matrixed teams.
- Lead cross-functional workstreams by identifying risks, surfacing dependencies, removing barriers, and recommending solutions that accelerate progress.
- Analyze operational, guest experience, adoption, and project performance data to identify trends, clarify opportunities, and inform leadership recommendations.
- Develop executive-ready materials, business cases, strategic narratives, project updates, and decision-support tools that progress, tradeoffs, and recommended actions.
How you'll collaborate with others:
- Be a trusted strategic partner to Americas leaders by bringing structure and insight to complex operational priorities.
- Influence cross-functional partners in a matrixed environment, driving understanding, accountability, prioritization, and momentum without relying on direct authority.
- Represent the voice of hotel operations by ensuring enterprise projects are practical, executable, and informed by property-level feedback, readiness needs, and operational realities.
Projects you'll take ownership of:
- You will help lead planning, execution, and performance management for high-priority Americas-wide projects.
- Develop strategies, recommendations, business cases, and executive updates, use data to identify risks and opportunities, and help convert insights into practical action plans that improve execution across hotels.
- The example projects include the following.
- The Customer Promise initiative involves driving planning and performance management by analyzing progress, identifying hotel-level opportunities, preparing leadership recommendations, and translating insights into applicable support plans. Additionally, it involves partnering with teams to strengthen Customer Promise communication, training, adoption, accountability, and best practice sharing across hotels.
- The Americas Managed Property Management System Migration initiative includes leading execution support, including readiness strategy, partner understanding, communication planning, issue/action management, and post-migration stabilization. This initiative also involves identifying migration risks, dependencies, support gaps, and operational readiness needs, then recommending actions that improve execution for hotel and corporate teams.
- The AI On-Property Enablement initiative involves shaping AI On-Property enablement by translating enterprise AI guidance into practical hotel-facing strategies, resources, training materials, use cases, and adoption support. It also involves partnering with Operations, HR, Technology, and hotel leaders to assess readiness, remove adoption barriers, and strengthen responsible, practical AI use for on-property Team Members.
You have these minimum qualifications:
- Five (5) years of work experience
- Four (4) years of Hospitality operations experience with one or more Hilton brands
- On-property hotel experience at the Manager level or above
- 25% Travel
It would be useful if you have:
- BA/BS Bachelor's degree
- Experience leading strategic initiatives and managing executive-level stakeholder relationships
- Experience using data storytelling to connect insights, implications, and recommended actions for leadership audiences
- Experience with Hilton's Property Management Platforms (OnQ or PEP)
Familiarity with Microsoft Co-Pilot
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At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $100,000 – $130,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.
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Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
