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Customer Service Representative

Firstsource Healthcare -
Remote

Apply Now

Job Details

$15 an hour

Benefits

Dental insurance
Work from home
Vision insurance

Qualifications

Computer operation
Writing skills
Individual consumer customer service
Typing
Handling patient inquiries
Quality data entry
Customer data entry

Full Job Description

Customer Service Representative

Date: Jul 25, 2026

Location:

Remote, Remote, US

Requisition ID: 22247

Description:

About Firstsource

Firstsource is a specialized global business process management partner. We provide transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, and other diverse industries.

With an established presence in the US, the UK, India, Mexico, Australia, and the Philippines, we act as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

Job Overview

An 8-hour shift will be assigned between the hours of 7am -7pm PST, Monday-Friday (subject to change per the business need)
Pay Rate: $15 per hour

Job Summary

Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with billing and claims inquiries, enrollment and eligibility verification, benefits inquiries, provider changes and provider searches, ID card requests, authorization status checks, CPT code lookups, pharmacy inquiries, transportation coordination, dental and vision benefits, general information requests, and managing grievances and appeals.

Key Roles and Responsibilities

Call Center environment- Work From Home
Handling a high volume of inbound calls for Healthcare Member and Provider inquiries
Maintain awareness of the way performance and actions affect members.
Web camera visibility
Schedule Flexibility

Qualifications & Experience

1 year Customer service experience
6 months Healthcare experience
1 year Call Center experience
Data entry experience
Must have a private workstation to perform your work
Must have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload)

Must Haves

Ability to navigate multiple computer screens
Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously
Must be reliable and punctual
Work effectively in a team environment
Work independently without constant supervision
Positive professional attitude
Detail-oriented
Computer literate
Strong reading comprehension and writing skills
Problem-solving skills.

We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.

Apply now

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