Top 352 Instructional support specialist Jobs in Remote

Learning and Support Specialist (PST Timezone)
Poll Everywhere —Remote
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- Residential
- Teaching
- Health savings account
- Health insurance
Early Childhood Literacy Assessment Specialist
Cambium Learning Group —Remote
- Full-time
- Remote
- Mid-level
- Analysis skills
- Education
Customer Success Specialist
TPR Education, LLC —Remote
- $60,000 - $65,000 a year
- School experience
- Computer literacy
- Mid-level
Quick Apply
Client Success Specialist (Remote)
Aztec Software, LLC —Remote
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
5d
Partner Education Specialist
Ellevation —Remote
- $70,000 - $80,000 a year
- Full-time
- Remote
- School experience
- Up to 50% travel
- Mid-level
- Paid holidays
- Health insurance
Team Lead, Enrollment Education & Enablement
Thyme Care —Remote
- $85,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Supervising experience
Quick Apply
Program Specialist -Technology (Part-Time)
Virtual Learning Academy Charter School —Remote
- Part-time
- Remote
- Mid-level
- Communication skills
Instructional System Design Specialist / Senior Instructional Designer
Leading Edge Skills —Remote
- $80 - $100 an hour
- Contract
- Remote
- 6 years
- Mid-level
- Master's degree
Quick Apply
Product Training Specialist
Member Access Processing —Remote
- $81,000 - $88,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Continuous improvement
Quick Apply
Learning and Development Facilitator
Harbor —Remote
- $50,000 a year
- Remote
- Word processing
- Mid-level
- Windows
Quick Apply
13d
Math Editor (Remote)
Aztec Software, LLC —Remote
- $68,000 - $70,000 a year
- Full-time
- Remote
- High school
- Research
- Mid-level
- Health insurance
- Dental insurance
2d
Course Design Support Specialist
Spartan College of Aeronautics and Technology —Remote
- $27.88 - $28.85 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Specialist, Social Studies Content Developer (Early Elementary, K–2)
Pearson —Remote
- $60,000 - $68,000 a year
- Part-time
- Remote
- School experience
- Mid-level
- Elementary school
9d
Quality Assurance Specialist
Brandman University —Remote
- $25 - $31 an hour
- Part-time
- Remote
- Background check
- Mid-level
- Continuous improvement
- Paid holidays
- 403(b)
2d
End-User Training & Adoption Specialist
Kaizen Analytix —Remote
- $70 - $80 an hour
- Mid-level
- Analysis skills
- Continuous improvement
Quick Apply
Learning and Development Specialist (Remote options considered)
COLAS USA —Morristown, NJ
- $96,300 - $117,700 a year
- Online Application
- Remote
- Classroom
- Spanish
- Construction site
- Opportunities for advancement
Speech Language Pathologist
St. Joseph Hearing + Speech —Indianapolis, IN
- $52,277 - $89,000 a year
- Full-time
- Remote
- Background check
- Classroom
- Management
- Health savings account
- Health insurance
Quick Apply
MCAT Tutor
Jack Westin —Remote
- $40 - $55 an hour
- Part-time
- Remote
- Mid-level
- Communication skills
Quick Apply
Lead Specialist, Measurement
Pearson —Remote
- $130,000 - $170,000 a year
- Full-time
- Remote
- Computer Science
- System design
- Analysis skills
Professional Learning Specialist, Mathematics (Part-Time)
Carnegie Learning —Remote
- $35 - $70 an hour
- Part-time
- School experience
- Mid-level
- 3 years
- Wellness program

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instructional support specialist jobs near remote

Learning and Support Specialist (PST Timezone)

Poll Everywhere -
Remote

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Job Details

Full-time
$75,000 - $90,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Vision insurance
Retirement plan

Qualifications

Jira
E-learning course instructional content development
SSO
Post-sales product instruction
Content creation for technical audiences
Client onboarding
Operating systems
Email customer support
Defect resolution root cause analysis
Technical support via phone
Presentation software
Phone communication
Procedural guides
Enterprise software
Triage
Defect analysis
Academic institution experience
Online learning activities
Mid-level
Incident Escalation
User training (technical support)
Online learning environment experience
Managing clients in a customer support role
Collaboration with product development teams
Help files
Zendesk
Confluence
Customer engagement
SaaS platforms
Instructor-led training (training delivery method)

Full Job Description

Who We Are

Poll Everywhere is a 25 person B2B SaaS company on a mission to make presentations more engaging. Our product is used hundreds of thousands of times per day by presenters ranging from Ivy League professors to community organizers and Fortune 100 CEOs. We proudly believe our product changes those organizations and classrooms through the inclusion of more voices. Our platform enables presenters to create interactive questions, word clouds, discussions, and competitions that their audience can respond to using any device. Founded in 2008, Poll Everywhere has grown to become the most widely-used student response system at the Top 100 universities in America.

Poll Everywhere is looking for an Instructional Technologist or Instructional Designer ready to make the leap from supporting one campus to supporting hundreds. You know this role from the inside — you've sat with faculty support requests, helped departments roll out new ed-tech, and been the go-to person when an LMS integration broke right before a big lecture. This role blends hands-on technical support across our entire user base with the opportunity to build trainings, webinars, and resources for an audience doing the same work you've done for years — powered by a classroom engagement tool that's genuinely world class.

Our customers reach out when the stakes are high — a class session, a conference keynote, a campus-wide rollout that can't go wrong. Some days that's a K–12 teacher trying to get a poll working before the bell rings, or a corporate communications specialist troubleshooting on a deadline. You'll bring the same rigor to those tickets as you would to any other: replicating bugs, identifying root causes, and working with engineering to resolve them. Other days, it's an instructional technologist or designer at a university working through the same questions you used to field on your own campus — configuring SSO, troubleshooting an LMS integration, getting faculty comfortable with a new tool before the semester starts. With that audience, you'll also partner with our Customer Success team to guide new university customers through deployment and onboarding, and turn what you know into webinars, guides, and resources for your counterparts at other schools.

What You'll Do

Customer Support (35–40%)

You’ll be the first line of defense for customers who depend on Poll Everywhere in high-stakes moments. You’ll resolve complex issues efficiently and in a way that builds lasting customer confidence.

Respond to customer inquiries via email and inbound phone with clarity, empathy, and technical depth
Own issues end-to-end, from initial triage through root cause identification and resolution
Troubleshoot live and time-sensitive situations, including screen shares and real-time escalations
Explain solutions in plain language so customers can resolve similar issues independently in the future
Identify patterns in repeat tickets and work to reduce their recurrence through documentation or education
Surface product gaps, friction points, and customer usage trends to internal teams

Customer Education & Adoption (35–40%)

You’ll help customers get more out of the product by building scalable learning resources — reducing their reliance on the Support team over time.

Create onboarding guides and how-to resources that help new customers ramp up with fewer questions
Develop training content around common workflows (the “how do I…” questions we hear most)
Teach — not just how features work, but when and why to use them for maximum impact
Run live trainings and webinars and repurpose them into reusable content
Use support ticket trends to prioritize what content to build next
Gather feedback on training effectiveness and iterate regularly

Internal Enablement & Scalable Resources (20–30%)

You’ll reduce friction across the customer journey by building resources that help both customers and internal teammates succeed.

Turn complex setup flows (LMS integrations, SSO, third-party tools) into clear, step-by-step guides
Document solutions to recurring issues so institutional knowledge doesn’t get lost
Improve existing help documentation based on where customers consistently get stuck
Enable Customer Support, Customer Success, and Sales teams to troubleshoot and explain features more consistently
Share real customer examples and best practices across teams
Audit existing resources regularly — refine what works, retire what doesn’t

Who You Are

3–5+ years in an instructional design role at a higher education institution or related Instructional Design certification or degree
Experience supporting F500/enterprise or higher education customers
Experience with presentation tools, LMS platforms, and/or enterprise IT environments (SSO, MDM)
Strong troubleshooting skills across multiple operating systems, browsers, and software integrations
Able to translate technical concepts into clear, accessible language for non-technical users
Experience creating support documentation, help articles, or training content
Comfortable owning issues end-to-end — from reproduction through escalation and customer communication
Excellent written and verbal communicator; empathetic under pressure
Self-directed and organized; you manage your queue and projects without heavy oversight

You also bring a particular way of working to everything you do:

Instructional Thinking: You build training and documentation that helps customers apply what they learn in real presentations, not just understand it conceptually.
Technical Problem Solving: You dig into the details to diagnose root causes, distinguish bugs from intended behavior, and escalate with precision.
Clear Communication: You write and speak in plain language. Whether it’s a support reply or a live webinar, customers leave feeling clearer and more capable.
Scalable Mindset: You solve problems once in a way that helps many customers. A ticket answered is an opportunity to prevent ten more.
Cross-Team Collaboration: You work fluidly with Customer Support, Customer Success, Product, and Engineering — and you make those teams better at their jobs too.

Bonus Criteria

Experience in a customer-facing technical role at a SaaS company
Background in customer education or enablement
Familiarity with tools like Zendesk, Jira, Confluence, Loom, or similar
Prior experience in a role that bridged Support and Customer Success

$75,000 - $90,000 a year

A PollEvian’s compensation package includes an annual base salary and a comprehensive benefits package. Our total rewards package includes medical, dental, and vision benefits - We cover 100% of your premiums for the base plan and 50% for dependents’ medical enrollment. We offer PPO medical, dental, and vision plans and an HSA/FSA. Up to a $100 monthly company match to your Health Care FSA or HSA account.

Our salary ranges take into account a wide range of factors that are considered in making compensation decisions including but not limited to: the breadth and number of direct years of experience for the role we are hiring for within the SaaS industry, based on our company size. All salaries at Poll Everywhere also have a geographic differential associated with the resident location at which the position may be filled.

The hiring salary range for this role is $75,000 to $90,000 annually in most geographic locations across the United States. At the time of your initial call with our talent team please be ready to confirm your current residential location.

Our users come from all kinds of communities, and so do PollEvians. We want to work with great people from a wide variety of backgrounds who put a lot of care and pride into their work. We're committed to providing you with opportunities to learn, and we’re looking to hire people with good judgment.

If you don’t meet 100% of the above qualifications or check off all the boxes, you should still seriously consider applying. An important part of our interview process is understanding why this position and our mission particularly resonated with you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

instructional support specialist jobs in remote

Learning and Support Specialist (PST Timezone)

Early Childhood Literacy Assessment Specialist

Customer Success Specialist

Client Success Specialist (Remote)

Partner Education Specialist

Team Lead, Enrollment Education & Enablement

Program Specialist -Technology (Part-Time)

Instructional System Design Specialist / Senior Instructional Designer

Product Training Specialist

Learning and Development Facilitator

Math Editor (Remote)

Course Design Support Specialist

Specialist, Social Studies Content Developer (Early Elementary, K–2)

Quality Assurance Specialist

End-User Training & Adoption Specialist

Learning and Development Specialist (Remote options considered)

Speech Language Pathologist

MCAT Tutor

Lead Specialist, Measurement

Professional Learning Specialist, Mathematics (Part-Time)

I want to receive the latest job alert for instructional support specialist in remote

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