Top 77 It help desk level 1 Jobs in Remote

Helpdesk Technician I
CyberSheath —Remote
- $55,000 - $68,000 a year
- Evenings as needed
- Computer science
- Computer Science
- Windows
Quick Apply
Support Technician Level 1
KairosIT —Remote
- $40,000 - $55,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- High school diploma or GED
Level 1 IT Technician
SDG Corporation —Remote
- Full-time
- Remote
- Windows
- High school diploma or GED
- Organizational skills
Service Technician I - IT Help Desk
Maxor National Pharmacy Services, LLC —Remote
- Full-time
- Computer science
- Computer Science
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Support Analyst I
Panopto —Remote
- $45,000 - $50,000 a year
- Remote
- Computer science
- Computer Science
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Technical Customer Care Specialist I
Vitu, Inc. —Remote
- $19 - $24 an hour
- Full-time
- Remote
- High school diploma or GED
- Computer networking
- Associate's degree
- Commuter assistance
- Health savings account
Quick Apply
5d
Customer Support Specialist I (Office)
Clubessential —Remote
- $0 a year
- Full-time
- Remote
- Office
- Finance
- Bachelor's degree
Quick Apply
Support Agent I
Renaissance Learning North America —Remote
- $34,900 - $40,200 a year
- Remote
- SQL
- Continuous improvement
- US work authorization
- Paid holidays
- Disability insurance
13d
Network Administrator I (Remote)
Connoisseur Media —Remote
- $45,000 - $55,000 a year
- On call
- Remote
- Google Workspace
- Mid-level
- 3 years
- AD&D insurance
- Disability insurance
Quick Apply
L1 Customer Support Representitive
Bloom Equity Partners —Remote
- Full-time
- Remote
- Computer Science
- Mid-level
- Bachelor's degree
L1 Support Engineer - Technical Services
Gray Matter —Remote
- Remote
- Mid-level
- Bachelor's degree
- 2 years
Support Agent (Tier 1)
Visme —Remote
- Full-time
- Remote
- Writing skills
- English
- 1 year
Customer Care Center Analyst Level I
PassTime —Remote
- $21.50 - $23.00 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Product Support Specialist I
Houzz —Remote
- Email
- Remote
- Communication skills
- Entry level
Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Support Engineer I
Laserfiche —Remote
- $29.33 - $37.50 an hour
- Full-time
- Remote
- Bachelor of Science
- Writing skills
- Bachelor's degree
- Paid holidays
- 401(k) matching
2d
Technical Support 1
Jonas Software —Remote
- Full-time
- Computer literacy
- Mid-level
- Windows
- 401(k)
- Opportunities for advancement
1d
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Technical Product Analyst I
Deluxe —Remote
- $19 - $21 an hour
- Email
- 18 years or older
- Windows
- SQL
- Paid parental leave
- Employee stock purchase plan
Customer Support Specialist I
foreUP —Remote
- $0 a year
- Full-time
- Remote
- JavaScript
- Product management
- Organizational skills
Quick Apply

I want to receive the latest job alert for it help desk level 1 in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk level 1 jobs near remote

Helpdesk Technician I

CyberSheath
Remote

Quick Apply

Job Details

$55,000 - $68,000 a year

Qualifications

Cloud provider security services
Customer communication
IT user and group management
Wireless networking
GPO
Incident management software
Public Cloud
Windows
Endpoint Detection and Response (EDR)
Cloud service support
Desktop (troubleshooting support)
Incident management operations support
Azure AD
Customer support ticket management
Networking equipment (troubleshooting support)
Customer support
Productivity software
Network monitoring tools
VPN management
Desktop administration
Security system management
Ticketing system technical support
IT security monitoring

Full Job Description

CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expanding our staff due to our growth and are looking to add an additional Helpdesk Technician I to our team!

CyberSheath integrates compliance and threat mitigation efforts and eliminates redundant security practices that don't improve and, in fact, may weaken an organization's security posture. Our professionals tell clients where to stop spending, where to invest, and how to take what they are already doing and integrate it in a way that delivers improved security.

Successful candidates for CyberSheath are self-motivated, think out of the box, work, and solve issues independently. Additionally, our most successful people are self-starters and willing to put on many hats in order to succeed. CyberSheath is fast-growing and seeks candidates who want to be part of our upward trajectory.

Role Overview

The Helpdesk Technician I acts as the initial point of contact for users reporting technical issues or requesting assistance. provides day to day support for the implementation, troubleshooting, and maintenance of client IT systems, managing client IT system infrastructure and any process related to these systems. The ideal candidate will possess a detailed understanding of diverse IT systems, both On-premise and Cloud environments, and apply that understanding to provide support to CyberSheath customer's systems, networks, and applications. Consistently providing both excellent customer service and astute technical support is imperative to success in this role.

Essential Responsibilities (included but not limited to)

Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice

Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services

Provide day-to-day operational support for:

Desktop and Server Operating Systems (Windows, Mac, Linux)

Microsoft Office 365, Azure, Teams, OneDrive, SharePoint

Networking Devices (firewalls, switches, wireless access points)

Line of Business Applications

On-premise and Cloud Backup and Disaster Recovery

Hardware peripherals (printers, monitors, docking stations, webcams, etc.)

Mobile Devices / Mobile Device Management (MAM / MDM)

Provide escalation support as necessary for Level I Helpdesk staff

Assist with the onboarding and offboarding of clients, systems, and users

Deploy and maintain security tools and management agents

Maintain current notes and time entries for all requests in the helpdesk ticketing system

Create and maintain comprehensive documentation for internal and client systems

Work with third-party vendors to remediate issues as needed

Required Education, Experience, & Skills

Minimum 1+ years working for a Managed Service Provider (MSP)

Minimum of 3+ years' experience working on an Information Technology Helpdesk using remote support tools

Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred)

Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.)

Ability to provide exceptional customer service in all situations

Possess strong troubleshooting, problem-solving, and verbal/written communication skills

Experience with Microsoft Windows desktop and server operating systems

Experience with Microsoft Office 365 / Azure administration

Proficiency with Microsoft Server Active Directory / Group Policy

Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN)

Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc.

Knowledge of scripting and automation tools a plus

Demonstrated ability to work in a team environment

Must be authorized to work for any employer in the U.S

Preferred Education, Experience, & Skills

Bachelor's degree from an accredited university in Computer Science, Engineering, or a related field

Experience with Security Technologies:

- Multifactor Authentication
- Encryption
- SIEM/SOAR
- Endpoint Detection and Response

Preferred Certifications

- Microsoft MD100/101, AZ900, AZ104, CompTIA Security+, Network+

Excellent organizational skills including the ability to balance conflicting priorities

Ability to work independently, remotely, and as part of a team

Work Environment

This role is Remote with the potential for travel to client sites

Some on-call, shift, and evening work

CyberSheath is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, age, protected veteran status, among other things, or status as a qualified individual with a disability.

#LI-REMOTE

Quick Apply

Refine Your Search

it help desk level 1 jobs in remote

Helpdesk Technician I

Support Technician Level 1

Level 1 IT Technician

Service Technician I - IT Help Desk

Support Analyst I

Technical Customer Care Specialist I

Customer Support Specialist I (Office)

Support Agent I

Network Administrator I (Remote)

L1 Customer Support Representitive

L1 Support Engineer - Technical Services

Support Agent (Tier 1)

Customer Care Center Analyst Level I

Product Support Specialist I

Tier I Customer Support Representatives (REMOTE)

Support Engineer I

Technical Support 1

IT Help Desk Level 1

Technical Product Analyst I

Customer Support Specialist I

I want to receive the latest job alert for it help desk level 1 in remote

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected