Top 103 Itsm analyst Jobs in Remote

ITSM Tools Analyst
Maximus —Tysons, VA
- $50,000 - $70,000 a year
- Remote
- Mid-level
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
Senior IT Compliance Analyst
Enlyte —Remote
- $81,000 - $120,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
14d
ITSM Entitlement Analyst
Maximus —Tysons, VA
- $50,000 - $80,000 a year
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
Remote Process Analyst (VA ESOM)
Kentro —Remote
- $120,000 - $130,000 a year
- Full-time
- Computer Science
- 8 years
- Analysis skills
- Health insurance
- Tuition reimbursement
Vulnerability Management Analyst
Dragonfli Group —Remote
- Full-time
- Computer science
- Computer Science
- 3 years
- Health insurance
- Paid time off
Quick Apply
Customer Support Analyst (Remote)
Govcio LLC —Remote
- $110,000 - $130,000 a year
- Full-time
- Remote
- 8 years
- Analysis skills
- Military encouraged
1d
Cyber Operator
Fortress Information Security —Remote
- $60,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Pass drug screening
- Research
- Disability insurance
- Health insurance
Quick Apply
IT Service Desk Analyst
Babcock & Wilcox Company —Akron, OH
- Remote
- Mid-level
Epic Willow Ambulatory Analyst
Accenture —Remote
- $55 - $79 an hour
- 8 hour shift
- Remote
- Microsoft Excel
- Microsoft Outlook
- System design
- Health savings account
- Disability insurance
Senior CMDB Analyst
First Citizens Bank —Raleigh, NC
- Full-time
- Remote
- High school diploma or GED
- Analysis skills
- Bachelor's degree
Watch Team Analyst
CommIT Enterprises, Inc —Quantico, VA
- Full-time
- Remote
- Ability to walk for extended periods
- Mid-level
- Office
Business Systems Analyst - Health Plan
NTT DATA —Baton Rouge, LA
- $50 - $56 an hour
- Remote
- 3 years
- SQL
- Analysis skills
- Health savings account
- AD&D insurance
Quick Apply
Remote Business Analyst (VA ESOM)
Kentro —Remote
- $120,000 - $130,000 a year
- Full-time
- Computer Science
- 5 years
- Analysis skills
- Health insurance
- Tuition reimbursement
Remote Sr. Business Analyst (VA ESOM)
Kentro —Remote
- $130,000 - $140,000 a year
- Full-time
- Computer Science
- 8 years
- Presentation skills
- Health insurance
- Tuition reimbursement
Service Desk Lead
Mi-Case —Remote
- $80,000 - $100,000 a year
- Email
- Computer Science
- Databases
- Analysis skills
ServiceNow Architect with ITSM, ITOM, CMDB, Service Mapping, CSDM - NJ / East Coast / Remote USA
Platform 6 Ltd —New Jersey
- $220,000 a year
- Remote
- Azure
- 5 years
- DevOps
Quick Apply
Senior ServiceNow Developer
Leidos —Remote
- $107,900 - $195,050 a year
- Full-time
- 6 years
- System design
- Office
Help Desk Specialist
Evanhoe and Associates —Remote
- $39,000 - $54,000 a year
- Full-time
- Remote
- Mid-level
- Windows
- High school diploma or GED
- Commuter assistance
- Health savings account
1d
CIC Analyst
Maximus —Tysons, VA
- $40,000 - $65,000 a year
- Remote
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
CMDB Program Analyst (VA ESOM)
Kentro —Remote
- $120,000 - $130,000 a year
- Full-time
- Computer Science
- 5 years
- Analysis skills
- Health insurance
- Tuition reimbursement

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ITSM Tools Analyst

Maximus -
Tysons, VA

Apply Now

Job Details

$50,000 - $70,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Paid time off
Retirement plan

Qualifications

Data integrity assurance
Records maintenance
Database maintenance
Data analysis reporting
Data validation techniques
IT asset management
IT service management
Regulatory compliance
Configuration management
Performance Reporting
Contract performance monitoring
Metrics Reporting
System maintenance
Information security compliance
Data quality management
Data integrity and documentation
Continuous improvement
Inventory reconciliation
Software asset management
ServiceNow
Management reporting
Application support
Cybersecurity
Equipment inventory management

Full Job Description

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS140, T2, Band 5

Job-Specific Essential Duties and Responsibilities:

Support Flexera and ServiceNow SAM Pro operations, including maintaining asset records, validating software inventory, and managing discovery and reconciliation processes.
Maintain and continuously update the Configuration Management Database (CMDB) to ensure accurate representation of software, hardware, and system relationships as inventory states change.
Coordinate with platform stakeholders to validate asset data, approve updates, and support workflow development within ServiceNow ITSM/ITOM modules.
Assist with auto-discovery, inventory correlation, and configuration tracking in accordance with agency configuration and change management processes.
Support IT service reliability, scalability, and security objectives by ensuring asset data integrity and alignment with operational and cybersecurity requirements.
Produce and support required contract deliverables, reports, and metrics, including asset compliance, license usage, and CMDB accuracy reporting.
Promote continuous improvement of IT/OT asset and configuration management processes in alignment with federal standards and ITSM practices.

Job-Specific Minimum Requirements:

Demonstrated experience supporting IT Asset Management (ITAM), Software Asset Management (SAM), or Configuration Management (CMDB) in an enterprise IT/OT environment.
Hands-on experience with ServiceNow, including CMDB maintenance, asset lifecycle tracking, or ITSM/ITOM process support.
Experience supporting or maintaining software inventory, license tracking, and reconciliation activities, including validating discovery data and resolving data discrepancies.
Ability to maintain accurate configuration and asset records in support of change, configuration, and release management processes.
Experience producing or supporting contract deliverables, reports, and metrics related to asset status, compliance, or operational performance.
Working knowledge of IT Service Management (ITSM) principles and their application to federal IT environments.
Ability to collaborate with technical teams, stakeholders, and government personnel to ensure data accuracy, process compliance, and service reliability.
Familiarity with federal IT standards and compliance requirements, including reliability, scalability, security, and continuous service improvement expectations.
Bachelor's degree in information systems, Information Technology, Business, or related field. Additional years of relevant experience will be considered in lieu of degree.
3+ years of experience supporting IT asset management, software asset management, CMDB, or IT service management functions in an enterprise environment.

Preferred Skills and Qualifications:

Hands-on experience with ServiceNow ITSM, ITOM, CMDB, or SAM Pro.
Experience supporting Flexera FlexNet Manager or similar SAM tools.
Familiarity with federal IT standards, including FISMA, IT policies, and compliance reporting.
Strong analytical, documentation, and stakeholder coordination skills.
Experience supporting IT/OT environments in large, regulated enterprises.
ITIL Foundation (or ability to obtain within 6 months).

#techjobs #clearance #veteransPage #LI-remote #TSTECH

Minimum Requirements

TCS140, T2, Band 5

#TSTECH

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .

Minimum Salary
$50,000.00

Maximum Salary
$70,000.00

Apply Now

Refine Your Search

itsm analyst jobs in remote

ITSM Tools Analyst

Senior IT Compliance Analyst

ITSM Entitlement Analyst

Remote Process Analyst (VA ESOM)

Vulnerability Management Analyst

Customer Support Analyst (Remote)

Cyber Operator

IT Service Desk Analyst

Epic Willow Ambulatory Analyst

Senior CMDB Analyst

Watch Team Analyst

Business Systems Analyst - Health Plan

Remote Business Analyst (VA ESOM)

Remote Sr. Business Analyst (VA ESOM)

Service Desk Lead

ServiceNow Architect with ITSM, ITOM, CMDB, Service Mapping, CSDM - NJ / East Coast / Remote USA

Senior ServiceNow Developer

Help Desk Specialist

CIC Analyst

CMDB Program Analyst (VA ESOM)

I want to receive the latest job alert for itsm analyst in remote

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