Top 38494 Product support Jobs in Remote

Associate, Product Support
Berkeley Research Group, LLC —Remote
- $75,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
12d
Customer Support (Tier I) Representative
TeamBuilder —Remote
- Full-time
- Bachelor's degree
- Experience equivalent to degree accepted
- Communication skills
- Health insurance
- Paid time off
Customer Support Representative
Lone Wolf Technologies —Remote
- $26.00 - $28.50 an hour
- Full-time
- Remote
- Mid-level
- Accounting
- Conflict management
Quick Apply
Technical Support Representative - Remote
BigCommerce —Remote
- $19 - $21 an hour
- Weekends as needed
- Remote
- Mid-level
- Communication skills
- HTML
Product Owner I
Bamboo Health —Remote
- Full-time
- Remote
- Analysis skills
- Product management
- Travel
- Dental insurance
- Vision insurance
Quick Apply
Support Specialist
Givzey —Remote
- Full-time
- Remote
- Mid-level
- 3 years
- SQL
Quick Apply
Application Support Analyst I (Remote Position)
Omnigo Software LLC —St. Louis, MO
- Full-time
- Remote
- Windows
- High school diploma or GED
- Communication skills
Quick Apply
Product Support Specialist
Tasso —Remote
- $24 - $26 an hour
- Full-time
- Office
- 1 year
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
IT Product Support Specialist
Great Minds —Washington, DC
- $69,000 - $77,000 a year
- Full-time
- Remote
- Background check
- Google Workspace
- Mid-level
Quick Apply
Junior Product Manager
Berkeley Research Group, LLC —Remote
- $90,000 - $110,000 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Continuous improvement
IT Helpdesk Technician
Helpt —Remote
- $18 - $20 an hour
- Weekends as needed
- Remote
- Windows
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Technical Support Specialist, Oceania
IDScan.net —Remote
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Product Support Specialist
Dutchie —Remote
- $24.04 an hour
- Weekends as needed
- Remote
- Google Workspace
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
IT Support Technician
Helpt —Remote
- $18 - $20 an hour
- Weekends as needed
- Remote
- Windows
- Team driver
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
2d
Product Support Analyst I (Sun-Thurs; 8 PM to 5 AM ET)
Clinical Ink —Remote
- Remote
- Windows
- SQL
- Associate's degree
Quick Apply
Tier I Customer Support Representatives (REMOTE)
Koniag Government Services —Remote
- Full-time
- Remote
- Bilingual
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Lead, Product Support & Customer Experience
National Research Group —Culver City, CA
- $120,000 - $180,000 a year
- Full-time
- Remote
- 7 years
- SQL
- Continuous improvement
- Paid parental leave
- Dental insurance
Product Support Analyst
Long Tail Health Solutions Inc. —Kirkland, WA
- Full-time
- Remote
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
Remote Technical Support
Mashgin —Remote
- Full-time
- Remote
- Ability to lift 50 pounds
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Product Support Specialist
Fyxer —Austin, TX
- $75,000 - $85,000 a year
- Full-time
- Remote
- Continuous improvement
- Senior level
- Communication skills
Quick Apply

I want to receive the latest job alert for product support in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

product support jobs near remote

Associate, Product Support

Berkeley Research Group, LLC -
Remote

Apply Now

Job Details

Full-time
$75,000 a year
12 days ago

Qualifications

Non-technical user support
Microsoft Excel
Microsoft Outlook
Defect resolution root cause analysis
Managing clients in a customer support role
Continuous improvement
Root cause analysis
Cross-functional collaboration
Cross-functional communication

Full Job Description

We Do Consulting Differently

Second Sight Solutions, a subsidiary of Berkeley Research Group (BRG), is a health technology company, and our innovative technology reimagines how drug discount data is exchanged, establishing new connections and improving transparency for drug manufacturers and their customers. Our customers and partners trust us to deliver reliable, first-to-market solutions and safeguard the data we receive. We trust our employees, and our culture gives them the freedom to create, collaborate, and grow. Our leaders are industry experts, creative, unafraid to challenge the status quo, and the pioneers of market-changing solutions.

The Product Support Associate must understand all of Second Sight Solutions ’ software platforms, solve problem s independently , and improve support processes, tools, and user experiences. The Product Support Associate must demonstrate the ability to make critical decisions about system behavior, issue prioritization, and root - cause resolution.

Job title and compensation to be determined based on qualifications and experience.

Responsibilities :

Manage all communications between 340B covered entities and manufacturers regarding their use of Second Sight Solutions software platforms and compliance with manufacturer s’ policies on contract pharmacy utilization. Communications are via chat, email, and phone.
Independently p erform intake triage for inbound inquiries (via chat, email, and phone), using structured decision-making to ensure proper routing, prioritization, and documentation.
Serve as a subject matter expert for Second Sight Solutions software products, with an understanding of the systems, workflows, and user interaction to offer education support to address complex issues for users of the Second Sight Solutions platforms.
Use discretion and sound judgment to independently escalate or de-escalate high-impact issues, while understanding technical severity and business context.
Participate in creating and continuous ly improving incident response processes and post-incident reviews.
Understand the basic s and nuances of pharmaceutical manufacturer policies to ensure efficient , effective support and communication management.
Adhere to internal SLAs, case management standards, and client requirements for communication handling and documentation , while increasing user satisfaction .
Contribute to improving, designing, and developing knowledge base articles, process manuals, and materials that can be leveraged in supporting new client launches and onboarding to Second Sight Solutions software products.
Maintain ownership of case follow-up to ensure resolution and clarity for all stakeholders.

Basic Qualifications

Minimum two years of work experience in a support or customer - facing role in the healthcare industry; A minimum of 5 years of experience is required for the Senior level position. Job title to be determined based on relevant qualifications and experience.
Background related to the 340B Drug Pricing Program highly preferred.
Experience applying discretion and independent judgment in analyzing and solving complex product or customer issues.
Strong critical thinking, communication, and problem-solving skills, particularly in ambiguous or complex situations.
Experience managing intake processes or customer inquiry triage.
Proficient in Microsoft Office, including PowerPoint, Excel, Word , and Outlook.
Experience working with clients or helping to support client deliverables.
High attention to detail and commitment to producing quality work.
Eager to learn and research new healthcare content.
Strong initiative, adaptability, and a continuous improvement mindset.
Excellent verbal and written communication skills with the ability to explain technical issues to both technical and non-technical audiences.
Highly organized with a proactive mindset and a commitment to continuous improvement.
Proven success in a collaborative, cross-functional team environment.

Candidate must be able to submit verification of his/her legal right to work in the United States, without company sponsorship.

Salary range: $75,000 - $1 10 ,000

About BRG

BRG combines world-leading academic credentials with world-tested business expertise and purpose-built emerging technologies. Our culture centers on agility and connectivity which sets us apart and gets you ahead.

At BRG, our professionals include specialist consultants, industry experts, renowned academics, and leading-edge data scientists. Together, they bring a diversity of real-world experience, data, and human and artificial intelligence, to economics, disputes, and investigations; corporate finance; and performance improvement services that address the most complex challenges facing organizations across the globe.

Our unique structure nurtures the interdisciplinary relationships that give us the edge, laying the groundwork for more informed insights and more original, incisive thinking. When paired with our global reach and resources, our diverse perspectives and technical capabilities make us uniquely capable to address our clients’ challenges. We get results because we know how to apply our thinking to your world.

At BRG, we don’t just show you what’s possible. We’re built to help you make it happen.

BRG is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

Apply Now

Refine Your Search

product support jobs in remote

Associate, Product Support

Customer Support (Tier I) Representative

Customer Support Representative

Technical Support Representative - Remote

Product Owner I

Support Specialist

Application Support Analyst I (Remote Position)

Product Support Specialist

IT Product Support Specialist

Junior Product Manager

IT Helpdesk Technician

Technical Support Specialist, Oceania

Product Support Specialist

IT Support Technician

Product Support Analyst I (Sun-Thurs; 8 PM to 5 AM ET)

Tier I Customer Support Representatives (REMOTE)

Lead, Product Support & Customer Experience

Product Support Analyst

Remote Technical Support

Product Support Specialist

I want to receive the latest job alert for product support in remote

Related Searches

Explore jobs in more locations

We Do Consulting Differently

Job Seeker Tools

Employer Tools

Browse

Stay Connected