Top 5819 Quality customer engineer Jobs in Remote

Product Support Specialist
Relocity —Remote
- $65,000 - $80,000 a year
- Remote
- Pass drug screening
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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Software Quality Assurance Engineer
Edovate Learning Corporation —Catasauqua, PA
- $23 - $28 an hour
- Part-time
- Remote
- Mid-level
- Analysis skills
- Bachelor's degree
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14d
Client Success Analyst
N3XT —Remote
- $0 a year
- Full-time
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- Mid-level
- Bachelor's degree
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Quality Assurance Engineer
IdeaCrew —Washington, DC
- $100,000 - $120,000 a year
- Full-time
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- HIPAA
- Mid-level
- 3 years
- Health insurance
- Paid time off
QA Engineer (remote)
Velvetech —Remote
- Full-time
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- Mid-level
- SQL
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Senior Quality Engineer
Third Iron —Remote
- Full-time
- APIs
- Senior level
- Communication skills
- Disability insurance
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6d
Complaint Support Specialist
Noctrix Health —Remote
- $55,000 - $75,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
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Support Engineer I
Laserfiche —Remote
- $29.33 - $37.50 an hour
- Full-time
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- Bachelor of Science
- Writing skills
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Sr Customer Quality Engineer
TE Connectivity —Los Angeles, CA
- $93,500 - $140,300 a year
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- Bachelor's degree
- Product management
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Customer Success Engineer
SerpApi —Austin, TX
- $70,000 - $100,000 a year
- Full-time
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Quality Engineer
Widescope Consulting and Contracting Services LLC —Powder Springs, GA
- Full-time
- Remote
- Computer science
- Azure
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Quality Assurance Specialist (Remote)
Qureos Inc —Milwaukee, WI
- $35 - $60 an hour
- Full-time
- Remote
- Computer science
- Computer Science
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2d
Software Quality Engineer
FinThrive —Remote
- Full-time
- Remote
- Azure
- Computer Science
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L1 Support Engineer - Technical Services
Gray Matter —Remote
- Remote
- Mid-level
- Bachelor's degree
- 2 years
Quality Assurance Specialist
Absolute Business Solutions Corp —Remote
- $80,000 - $120,000 a year
- 8 hour shift
- Mid-level
- 3 years
- Analysis skills
- Paid time off
- 401(k) matching
13d
Senior Quality Engineer, Warehousing
Crate and Barrel —Remote
- $100,000 - $125,000 a year
- Email
- Remote
- Computer science
- Computer Science
- 8 years
- Store discount
- Disability insurance
Technical Support Engineer
Kantata —Remote
- $65,000 - $75,000 a year
- Full-time
- Remote
- Computer Science
- Writing skills
- English
Test Engineer
Technatomy Corporation —Remote
- Remote
- Computer Science
- 5 years
- Mid-level
Quality Operations Engineer
Cepheid —Lodi, CA
- $70,500 - $85,000 a year
- Full-time
- Remote
- Mid-level
- In-person
- Under 1 year
- Health insurance
- Dental insurance
Senior Software Quality Engineer
TIDI Products —Remote
- $110,000 - $140,000 a year
- Full-time
- Computer Science
- 5 years
- Analysis skills
- Health insurance
- Dental insurance
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Product Support Specialist

Relocity -
Remote

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Job Details

$65,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Jira
Software issue identification
Customer follow-ups
Knowledge management
Defect resolution root cause analysis
Startup experience
Bug Reporting (Quality assurance practices)
Intercom
Metrics Reporting
Mid-level
Incident Escalation
Improving operational efficiency
Trend analysis
3 years
Managing clients in a customer support role
Collaboration with product development teams
Help files
Internal employee customer service
Zendesk
Continuous improvement
SaaS platforms
Data reporting support
Customer support ticket management
Organizational skills
Customer service knowledge base
SaaS (as product category for technical sales engineers)
Customer support
Root cause analysis
Defect tracking tools
Online help documentation

Full Job Description

What Relocity is Doing

Relocity is reimagining the global mobility experience. We enable enterprises to attract, retain, and engage talent globally. Powered by our AI-driven workforce mobility platform, we bring together local experts and insightful content in our native mobile app to deliver an excellent user experience for people on the move. Our core values drive us to focus on our customers, innovation, integrity, and excellence. Relocity serves hundreds of cities in more than 40 markets across the United States, Europe, Asia, and Australia. Learn more at www.relocity.com.

What You'll Do…

The Product Support Specialist serves as the first line of support for Relocity's platform, helping internal teams, clients, and partners troubleshoot issues, navigate the product, and deliver an exceptional customer experience.

This role sits at the intersection of customer support and product operations. You will spend the majority of your time managing incoming support requests, troubleshooting issues, coordinating across teams, and ensuring customers receive timely and thoughtful resolutions. You will also develop a deep understanding of Relocity's web and mobile applications so you can confidently answer questions, reproduce issues, and validate solutions.

This is a customer-facing role for someone who takes ownership, communicates effectively, and enjoys solving problems. You don't need to be an engineer, but you should be comfortable learning new technology, investigating issues, and knowing when to escalate concerns to the appropriate team.

How You'll Do It…

Support & Ticket Management (Primary Focus – Approximately 80%)

Manage incoming support requests through Intercom and other support channels
Respond to internal employees, clients, and partners with professionalism, empathy, and urgency
Investigate issues, gather information, and identify potential root causes
Reproduce reported issues and document findings clearly
Escalate issues to Product, Engineering, or Operations teams with appropriate context and supporting details
Monitor ticket progress and proactively follow through to resolution
Maintain accurate ticket categorization, documentation, and status updates
Ensure customers receive timely responses and regular communication throughout the resolution process
Identify recurring issues, trends, and opportunities for improvement

Product Knowledge & Issue Resolution (Approximately 20%)

Develop a strong understanding of Relocity's web and mobile applications
Navigate the platform confidently to support users and troubleshoot issues
Reproduce reported issues and help validate fixes
Participate in feature reviews and provide feedback from a user perspective
Collaborate with Product and Engineering teams to improve the customer experience
Support product adoption by helping users understand platform functionality and best practices

Continuous Improvement

Contribute to the creation and maintenance of Knowledge Base documentation
Identify opportunities to improve support processes and workflows
Document recurring customer feedback and feature requests
Assist with support reporting and trend analysis
Participate in daily team standups and cross-functional collaboration
Support special projects that improve customer experience and operational efficiency

Who You Are…

You take ownership and follow through on commitments
You are naturally curious and enjoy figuring out how things work
You communicate clearly and professionally, even in challenging situations
You can manage multiple priorities and adapt quickly as needs change
You know when to work independently and when to seek support or escalate an issue
You are organized, resourceful, and comfortable operating in a fast-paced environment
You enjoy collaborating with teammates and building strong working relationships
You proactively identify problems and look for solutions rather than waiting for direction

What Past Experience and Current Skills Will Enable Your Success In This Role?

3+ years of experience in technical product support, SaaS support, customer support, customer success, or a related customer-facing role
Experience supporting software products, web applications, or mobile applications
Exceptional written and verbal communication skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities while maintaining a high level of quality and responsiveness
Demonstrated problem-solving and critical thinking skills
Experience investigating issues, troubleshooting customer concerns, and communicating solutions clearly
Ability to work independently while collaborating effectively across teams
Comfort learning new technologies, systems, and workflows
Familiarity with ticketing platforms such as Intercom, Zendesk, Jira, or similar tools

Preferred Qualifications

Experience supporting SaaS products or software platforms
Experience working with mobile and web applications
Experience creating Knowledge Base articles, support documentation, or user guides
Experience working in a startup or fast-paced technology environment
Familiarity with customer support metrics, SLAs, and ticket management best practices

How We Support You and Work Life Balance…

Competitive salary
Paid Time Off
Health, Dental, Vision, LTD Insurance
401k
Remote workplace

Pay Range: $65,000–$80,000 base salary

Relocity is an Equal Opportunity Employer and does not discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Relocity will only employ those who are legally authorized to work. Any offer of employment is conditioned on the successful completion of a background investigation, credit check and drug test.

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