Top 387 Quality team leader Jobs in Remote

Quality Assurance Analyst
Care Sherpa —Remote
- $15 - $17 an hour
- Online Application
- Remote
- No background check
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Quality Leader
ATI —Cudahy, WI
- Remote
- Mid-level
- High school diploma or GED
- Training & development
Quick Apply
Quality Management Specialist (Healthcare) - Fully Remote
MRIoA —Remote
- Full-time
- Remote
- Microsoft Word
- Background check
- 5 years
- Paid holidays
- Health insurance
Quick Apply
Quality Manager
NAES Corporation —Spring, TX
- $123,500 - $142,050 a year
- Extended hours
- Remote
- Oracle
- Engineering
- Pass drug screening
Quick Apply
Manager, Quality Audit
HealthEdge —Remote
- $99,000 - $109,000 a year
- Full-time
- Writing skills
- System design
- English
- Health insurance
Manager, Quality & Patient Safety
TeamHealth —Remote
- Full-time
- Remote
- Nursing
- RN License
- 5 years
- Paid holidays
- Health insurance
11d
BU Quality Director
Parsons —Remote
- $148,300 - $266,900 a year
- Remote
- Microsoft Excel
- Engineering
- Master's degree
- Wellness program
- Paid holidays
Quality Consultant
RQM+ —Remote
- Remote
- Mid-level
Quick Apply
10d
Quality Assurance Engineer
Xpansiv —Remote
- $145,000 - $160,000 a year
- Full-time
- Remote
- Analysis skills
- Senior level
- Communication skills
Quality Systems Implementation Specialist
RQM+ —Remote
- Ability to walk for extended periods
- Engineering
- Mid-level
Quick Apply
Director, Quality Systems & Regulatory Affairs (Remote - East Coast)
CEFALY Technology —Darien, CT
- Full-time
- Remote
- Engineering
- Analysis skills
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
Global Stewardship Quality Leader
Vylor —Des Moines, IA
- Remote
- 5 years
- Bachelor's degree
- Senior level
- Paid holidays
- Health insurance
11d
Quality Improvement Coordinator
Vayu Health —San Francisco, CA
- $90,000 - $105,000 a year
- Full-time
- Remote
- Nursing
- Mid-level
- Outpatient experience
Quick Apply
1099 Editorial/QC Specialist
Performance Development Group —Remote
- Remote
- Microsoft Excel
- English
- Mid-level
Quick Apply
Quality Supervisor
Duravent Group —Jacksonville, TX
- Full-time
- Remote
- Engineering
- 3 years
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
IT Business Solutions Quality Analyst
Johns Hopkins University —Baltimore, MD
- $73,300 - $128,300 a year
- Full-time
- Remote
- Background check
- Microsoft Excel
- Research
Air Quality Compliance Leader
Depot Connect International —Remote
- $120,000 - $140,000 a year
- Remote
- Bachelor of Science
- Travel
- Senior level
- Health savings account
- Paid holidays
Quick Apply
Associate Director - Corporate Quality Compliance (QMS)
Zimmer Biomet —Remote
- $130,000 - $165,000 a year
- Full-time
- 7 years
- Computer literacy
- Writing skills
- Wellness program
Director Quality (Payment Integrity)
Cotiviti —Remote
- $140,000 - $185,000 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Public speaking
- Paid holidays
- Disability insurance
Revenue Cycle Quality & Training Manager
Yale University —New Haven, CT
- $68,000 - $120,500 a year
- Full-time
- Remote
- Background check
- 3 years
- Bachelor's degree

I want to receive the latest job alert for quality team leader in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality team leader jobs near remote

Quality Assurance Analyst

Care Sherpa
Remote

Quick Apply

Job Details

Full-time
$15 - $17 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
Life insurance
Referral program

Qualifications

Written communication
Active listening
Phone communication
Rubric-based evaluation
Attention to detail
QA/QC
Rubric-based test scoring
Technical Proficiency
Quality assurance experience within healthcare

Full Job Description

Overview

The Quality Assurance Analyst (QAA) provides valuable insights regarding agent performance and, ultimately, the patient experience. The QAA reviews patient interactions — including inbound and outbound call recordings, chats, texts, and emails — across Care Sherpa's communication platform, grading them against predetermined quality performance standards.

The goal of this role is to identify great patient experiences while providing constructive insights, positive reinforcement, and training opportunities that support agent growth. The QAA listens, observes, and delivers critical insights related to the patient experience and the operational processes that may impact it. Acting as an unbiased observer, the QAA identifies and flags both positive and negative quality trends found along the patient journey.

This role is a critical component of the ongoing optimization of the patient experience and reports directly to the QA Team Leader.

THE OFFER:

Build authentic relationships and be a part of a supportive gratitude-filled team.
Help elevate the patient experience, by providing valuable insights.

QUALIFICATIONS:

6+ months of experience in a call center QA, coaching, or evaluation role, along with some prior phone/call-handling experience (healthcare or patient-facing environment strongly preferred).
Strong active listening skills and ability to assess tone, rapport, and professionalism across calls, chats, texts, and emails, and ability to provide constructive feedback.
Comfort working with structured scoring rubrics and translating them into written, behavior-specific feedback.
Solid oral and written communication skills. Coaching notes must be clear enough for an agent to act on independently.
Proficiency with spreadsheets (Excel or Google Sheets) and ability to learn call-scoring and QA tracking platforms.
High attention to detail and consistency, especially when scoring across a high volume of multichannel interactions.
Ability to work independently and stay objective and unbiased when evaluating agent performance.
Flexibility and willingness to adjust based on client need.
Excellent computer skills including strong typing ability, multi-tasking such as talk and type simultaneously.
Preferred CRM experience or other database data entry experience.
Desire to learn, grow and contribute your perspective and ideas on a daily basis.
Team focused, but ability to work independently with a strong drive for achievement.

TECHNICAL REQUIREMENTS:

INTERNET

Hard wired, Uninterrupted high-speed internet with consistent connection.

ENVIRONMENTAL REQUIREMENTS:

100% work from home remote position.
Private, quiet and distraction-free environment

SCHEDULE & HOURS

Full-Time position: 35+ hours per week
Monday - Friday 8am - 5pm Central Time

PAY & BENEFITS

Pay range: $15/hr - $17/hr based on previous experience
PTO and Paid Holidays offered based on hours worked
Benefits offerings: Medical, Dental, Vision, Life, Disability, etc. for Full-time employee working over 30+ hours each week

For formal consideration, please apply online: https://caresherpa.com/careers/quality-assurance-analyst

Pay: $15.00 - $17.00 per hour

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Work Location: Remote

Quick Apply

Refine Your Search

quality team leader jobs in remote

Quality Assurance Analyst

Quality Leader

Quality Management Specialist (Healthcare) - Fully Remote

Quality Manager

Manager, Quality Audit

Manager, Quality & Patient Safety

BU Quality Director

Quality Consultant

Quality Assurance Engineer

Quality Systems Implementation Specialist

Director, Quality Systems & Regulatory Affairs (Remote - East Coast)

Global Stewardship Quality Leader

Quality Improvement Coordinator

1099 Editorial/QC Specialist

Quality Supervisor

IT Business Solutions Quality Analyst

Air Quality Compliance Leader

Associate Director - Corporate Quality Compliance (QMS)

Director Quality (Payment Integrity)

Revenue Cycle Quality & Training Manager

I want to receive the latest job alert for quality team leader in remote

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected