Top 82 Remedy remote Jobs in Remote

Remedy Application Manager-Fully Remote
CTI Resource Management —Remote
- $43 an hour
- Full-time
- Remote
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
operate the ai system for auto call and emails
Chris & Kris's Collective's —Remote
- $15.00 - $17.25 an hour
- Full-time
- Remote
- Mid-level
- Windows
- Continuous improvement
- Flexible schedule
Quick Apply
7d
Junior Cloud Engineer
Changeis —Remote
- Remote
- Azure
- Computer Science
- AWS
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General Interest Application
KPA —Remote
- Remote
- Office
- US work authorization
- Entry level
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- Health insurance
Surveyor (Digital Services Tech) - REMOTE
Software Technology Inc —Remote
- Part-time
- Remote
- 5 years
- Analysis skills
- In-person
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Contracts Manager
EDCi —Remote
- Full-time
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- Customer service
- 5 years
- Mid-level
- Paid holidays
- Dental insurance
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Customer Service Agent_Seasonal
Orkin —Atlanta, GA
- $16.73 - $18.00 an hour
- Temporary
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- High school diploma or GED
- 1 year
- Communication skills
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- Work from home
Data Centre Remote Field Service Engineer (L1)
NTT DATA —Austin, TX
- Full-time
- Remote
- Bachelor's degree
- Experience equivalent to degree accepted
- In-person
10d
Application Support Engineer
U.S. Financial Technology —Remote
- $107,500 - $120,750 a year
- Full-time
- Computer Science
- Mid-level
- Java
- Health insurance
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14d
Wholesale Mortgage Closer - Remote
Benchmark Mortgage —Plano, TX
- $55,000 - $65,000 a year
- Full-time
- Remote
- Mid-level
- Residential
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Associate Attorney
Rausch Sturm LLP —North Carolina
- $80,000 - $90,000 a year
- 8 hour shift
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- Mid-level
- 3 years
- In-person
- Health savings account
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9d
Connecticut Licensed Attorney – Commercial Collections/PJR (Remote, Part-Time, 1099)
Ace Recovery Group —Remote
- $50,000 a year
- Contract
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- Mid-level
- 3 years
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Contract Attorney
the Edmondson Law Firm —Remote
- $90 - $115 an hour
- Contract
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- Writing skills
- Mid-level
- US work authorization
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Independent Sales Representative – New Jersey Cannabis Market
Sungrown (Full Spec, Thrills, Leafwerx, Solr Bear, Drops, Cookies) —New Jersey
- $80,000 - $120,000 a year
- Contract
- Remote
- Mid-level
- High school diploma or GED
- Business development
- Flexible schedule
Quick Apply
8d
Part Time Legal Content Developer, Bar Essay & Performance Test
Kaplan —Remote
- Part-time
- Remote
- Microsoft Word
- Background check
- Writing skills
- Health insurance
- Tuition reimbursement
Senior Cerner Integration Business Analyst (HL7) - REMOTE
Software Technology Inc —Remote
- Full-time
- Remote
- Microsoft Outlook
- System design
- Product management
Quick Apply
Insurance Follow-Up Specialist - Denials
Aspirion —Delray Beach, FL
- $18.00 - $19.50 an hour
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- Bachelor's degree
- Work from home
Quick Apply
Associate/Journey Salesforce Developer, Information Technology (REMOTE AVAILABLE) [R0151805]
University of Nevada, Las Vegas —Las Vegas, NV
- Full-time
- Remote
- Bachelor's degree
- Criminal background check
- Military encouraged
- Paid holidays
- Health insurance
Pega Support Engineer
Technatomy Corporation —Remote
- Computer Science
- Mid-level
- Business Administration
Direct-to-Retail Support Associate
June Shine —San Diego, CA
- $27 - $30 an hour
- Part-time
- Remote
- Mid-level
- 21 years or older
- Continuous improvement
- 401(k) 4% Match
- 401(k) matching
4d

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Remedy Application Manager-Fully Remote

CTI Resource Management -
Remote

Apply Now

Job Details

Full-time
$43 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program

Qualifications

ITIL Certification
IT service management
Configuration management
SQL
Query management
CompTIA Security+

Full Job Description

Job Description: (Fully Remote Role)

Position summary:
Directly supervises and coordinates activities of the employees on the Remedy Team. Builds, customizes, integrates, and maintains the Configuration Management Database (CMDB) with capabilities established using Remedy. Listens and interprets requirements received from operation management teams and effectively implements solutions, tests, and implements these requirements.

Job duties include the following: (other duties as assigned)

Directly supervises all Remedy Database Analysts assigned to the team.
Responsible for leadership, management, performance management and professional development of direct reports.
Completes, maintains and processes pertinent paperwork and records, to include workload data.
Responsible for successful relationship management with federal customers responding to current and future needs appropriately.
Ensures teamwork instructions are up to date as well as operation work instructions supporting the Remedy applications.
Responds to team escalated issues
Maintains harmony among workers and resolves grievances.
Ensures compliance with company policies and government regulations affecting procedures and entitlements.
Understands and administers current BMC Remedy ITSM application, Change Management, Incident Management, Asset Management, Problem Management, Service Level Management and Remedy Analytics
Implements and maintains all Configuration Management Databases (CMDB), Service Management and Remedy Knowledge Management.
Experience with SQL databases, My SQL, Relational databases, and query procedures.
Remedy liaison between CNIC Support Center and Remedy developers.
Oversees the development of Remedy data standards and procedures.
Builds Remedy templates, decision trees, and designs workflows in Remedy.
Creates and maintains user permissions and roles.
Works with Remedy customers educating on foundational data structures, validates foundation data, and communicates with Remedy developers for data loads.
Creates/maintains reports using Remedy Analytics and Remedy ITSM reporting tool.
Reviews Remedy reports for accuracy before distribution.
Quarterly review of all Remedy reports to ensure accuracy.
Addresses Remedy issues, errors, and complaints from users.
Reports Remedy network issues to development team and communicates outages to customers.
Trains operational teams and customers on Remedy functionality.
Interprets requirements received from operation management teams.
Understand workflows of all operational areas using Remedy.
Understands and updates company work instructions in SharePoint.
Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution.
Maintains up-to-date knowledge of Remedy methods, trends, and techniques.
Understands Information Technology Infrastructure Library (ITIL) concepts and policies for managing information technology infrastructure and the relational model in regard to databases.
Assigns duties and examines work for exactness, neatness, and conformance to policies, and procedures.
Ensures Remedy Database Analyst are fully trained to provide backup support.
Provides after hours emergency support via company provided cellular device or a personal device with a company-paid stipend.
This position may require occasional travel.
Attendance and punctuality are essential to the successful performance of this position.
Other duties as assigned.

Job Requirements:

Education and Experience:

Technical Training or AA/AS or High School+ 8 years related experience.
At least three years of specialized experience using commercial or proprietary business operations systems. Strong leadership skills required. Experience managing data for relational database solutions, Remedy ITSM, working at an administrative level within a Configuration Management Database (CMDB). Job requires experience in Structured Query Language (SQL).
ITIL v3 or ITIL v4 certification required but can be obtained within first 6 months of employment.
Security+ required for this position.

Security Clearance: A favorable T3 background investigation required. No access to classified material granted. Employee must maintain eligibility throughout employment. Active Security Clearance Preferred.

Pay: $43.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Work Location: Remote

Apply Now

Refine Your Search

remedy remote jobs in remote

Remedy Application Manager-Fully Remote

operate the ai system for auto call and emails

Junior Cloud Engineer

General Interest Application

Surveyor (Digital Services Tech) - REMOTE

Contracts Manager

Customer Service Agent_Seasonal

Data Centre Remote Field Service Engineer (L1)

Application Support Engineer

Wholesale Mortgage Closer - Remote

Associate Attorney

Connecticut Licensed Attorney – Commercial Collections/PJR (Remote, Part-Time, 1099)

Contract Attorney

Independent Sales Representative – New Jersey Cannabis Market

Part Time Legal Content Developer, Bar Essay & Performance Test

Senior Cerner Integration Business Analyst (HL7) - REMOTE

Insurance Follow-Up Specialist - Denials

Associate/Journey Salesforce Developer, Information Technology (REMOTE AVAILABLE) [R0151805]

Pega Support Engineer

Direct-to-Retail Support Associate

I want to receive the latest job alert for remedy remote in remote

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