Top 3250 Service advocate Jobs in Remote

Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Employee Benefits Advocate (Remote)
Businessolver —Remote
- $20 an hour
- 8 hour shift
- Remote
- Communication skills
- Entry level
Customer Success Specialist
InsCipher —Remote
- $23 - $26 an hour
- Full-time
- Remote
- Bachelor's degree
- Organizational skills
- 1 year
- Paid holidays
- Health insurance
Quick Apply
Client Experience Advocate
Visual Edge IT —Remote
- $92,500 - $96,000 a year
- Marketing
- 5 years
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Patient Success Advocate - 4 day Schedule
Cadence Health —Remote
- $23 - $25 an hour
- Remote
- Entry level
- Paid parental leave
- Health insurance
14d
Employee Benefits Advocate (Remote)
Businessolver, Inc. —Remote
- $20 an hour
- 8 hour shift
- Remote
- Communication skills
- Entry level
Customer Experience Specialist
Lulu and Georgia —Remote
- $21 - $23 an hour
- Full-time
- Remote
- Sales
- Entry level
Quick Apply
Healthcare Support Advocate
XO Health Inc. —Remote
- $55,000 - $75,000 a year
- On call
- Remote
- HIPAA
- Mid-level
- 3 years
- Health insurance
Quick Apply
2d
Family Health Advocate - Remote
Sharecare —Remote
- $22 an hour
- 8 hour shift
- Remote
- Writing skills
- Physical & Rehabilitation Medicine
- Mid-level
- Health insurance
- Dental insurance
Client Services Coordinator
Private Health Management —Remote
- $60,000 - $65,000 a year
- Remote
- Bachelor of Science
- US work authorization
- 1 year
- Health insurance
- Dental insurance
Quick Apply
12d
Member Advocate (Contractor)
Sana Benefits —Remote
- $26.44 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
- Health insurance
Service Operations Representative
RoadRunner Recycling Inc. —Remote
- $21.00 - $24.04 an hour
- Remote
- ERP systems
- Mid-level
- Analysis skills
Quick Apply
Customer Success Specialist
LighthouseAI, a Pharma Solutions Company —Remote
- $70,000 - $80,000 a year
- Full-time
- Remote
- Microsoft Excel
- Computer literacy
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Shared Services Specialist
Private Health Management —Remote
- $26.44 - $31.25 an hour
- Remote
- Research
- Mid-level
- Bachelor's degree
- Dental insurance
- Paid time off
Quick Apply
5d
Specialist, Education Specialist (Accommodation Reviewer)
Pearson —Bloomington, MN
- $55,000 - $65,000 a year
- Full-time
- Remote
- Nursing
- Experience working with individuals with disabilities
- Research
1d
Professional Learning Community Facilitator
EdConnective —Remote
- Part-time
- Remote
- School experience
- Mid-level
- Master's degree
Customer Advocate Property & Casualty (W)
Administrative Strategies —Remote
- $210 a day
- Remote
- Mid-level
- Communication skills
Quick Apply
Service Desk Analyst - Remote (After Hours)
K2 Services —Remote
- $36,000 - $39,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Typing
- Entry level
- Health insurance
- 401(k) matching
Clinical Team Leader
CuraLinc Healthcare and Marquee Health —Remote
- Full-time
- Remote
- LMFT
- Doctoral degree
- Licensed Clinical Social Worker
- Disability insurance
- Health insurance
Quick Apply
Patient Disability Advocate
Work from Home —Nashville, TN
- Full-time
- Remote
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
15h

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Customer Service Advocate I (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Apply Now

Job Details

Full-time
$32,256 - $59,136 a year

Benefits

401(k)

Qualifications

Customer communication
High school diploma or GED
Customer engagement

Full Job Description

Resp & Qualifications

PURPOSE:
Responsible for answering member, provider & broker inquiries pertaining to product information, benefits, claims resolution, eligibility and billing questions in a call center environment. Proactively provides information and education to members, providers & brokers, as appropriate, about a variety of health, financial, and self-service programs. Provides basic technical assistance and troubleshooting guidance for digital and electronic applications.

ESSENTIAL FUNCTIONS:

Provides first- level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.
Uses knowledge of products and the contractual provisions that govern administration to provide customer service and education, to interpret contractual language to the customer for the purpose of providing benefit utilization and limitations, to determine the need for managed care initiatives, and to administer all types of services to customers within the business segment through telephonic inquiries, written and/or electronic inquiries and claims adjustments, if applicable. Appropriately documents all client interactions according to established departmental procedures.
Delivers accurate information to customers in accordance with performance goals and objectives.
Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.
Participates in ongoing education related to new services, industry topics, and skills.

QUALIFICATIONS:

Education Level: High School Diploma or GED.

Experience: Less than one year customer service experience.

Preferred Qualifications:

Less than 1 year experience in a call center customer service role or experience with medical or insurance terminology.

Knowledge, Skills and Abilities (KSAs)

Successful completion of the training provided.
Demonstrated skills as an empathetic and compassionate communicator.
Ability to quickly gain customer trust and confidence.
Demonstrated PC navigation and data entry skills.
Strong interpersonal communication skills.
Good oral and written communication skills.

Salary Range: $32,256 - $59,136

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

Apply Now

Refine Your Search

service advocate jobs in remote

Customer Service Advocate I (Remote)

Employee Benefits Advocate (Remote)

Customer Success Specialist

Client Experience Advocate

Patient Success Advocate - 4 day Schedule

Employee Benefits Advocate (Remote)

Customer Experience Specialist

Healthcare Support Advocate

Family Health Advocate - Remote

Client Services Coordinator

Member Advocate (Contractor)

Service Operations Representative

Customer Success Specialist

Shared Services Specialist

Specialist, Education Specialist (Accommodation Reviewer)

Professional Learning Community Facilitator

Customer Advocate Property & Casualty (W)

Service Desk Analyst - Remote (After Hours)

Clinical Team Leader

Patient Disability Advocate

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