Top 64 service desk technician Jobs in remote

Help Desk Technician
B H Griner Associates —Remote
- $51,000 - $82,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Research
Quick Apply
1d
IT Dispatcher (Remote - work from home)
Xantrion —Remote
- $45,000 - $50,000 a year
- Weekends as needed
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Service Technician I - IT Help Desk
Maxor National Pharmacy Services, LLC —Remote
- Full-time
- Computer science
- Computer Science
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Service Technician II - IT Help Desk
Maxor National Pharmacy Services, LLC —Remote
- Full-time
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Disability insurance
Quick Apply
Level 1 IT Technician
SDG Corporation —Remote
- Full-time
- Remote
- Windows
- High school diploma or GED
- Organizational skills
Technical Support Analyst
TELAID INDUSTRIES INC —Remote
- $50,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Remote Help Desk Agent
Willetts Technology —Sioux City, IA
- $18 - $21 an hour
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Windows
- Health insurance
- Dental insurance
Quick Apply
6d
Senior Help Desk Technician
Contact Government Services, LLC —Remote
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician - (REMOTE)
eXp World Holdings —Remote
- Remote
- Google Workspace
- Computer Science
- Bachelor of Science
- Wellness program
- Paid parental leave
8d
IT Field Support Technician
Infinx —Remote
- $55,000 - $80,000 a year
- Full-time
- HIPAA
- Mid-level
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
6d
Customer Success Specialist (EMEA)
Bitwarden —Remote
- Remote
- Writing skills
- English
- Mid-level
MSP Service Coordinator
CW IT SUPPORT INC —Remote
- $39,000 a year
- Full-time
- Remote
- Writing skills
- Windows
- Training & development
- Paid training
- Paid holidays
Quick Apply
Technical Analyst, Pharmacy Support-Remote [M-F 7a-3:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply
IT Team Lead
Effortless Office —Remote
- $50,000 - $55,000 a year
- Full-time
- Remote
- PMP
- Mid-level
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
- $17 - $24 an hour
- Full-time
- Remote
- Research
- High school diploma or GED
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Bilingual Help Desk Technician
CampusWorks —Remote
- Full-time
- Spanish
- Computer Science
- English
RingCentral Support Technician (Contract)
The Lisinski Law Firm —Remote
- Contract
- Remote
- Mid-level
- Experience equivalent to degree accepted
- Associate's degree
Quick Apply
IT Help Desk Technician
Imperial Management Administrators Services Inc —Pasadena, CA
- $22 - $26 an hour
- Remote
- Computer science
- Computer Science
- Bachelor of Science
Quick Apply
5d
Customer Account Specialist
Maxor National Pharmacy Services, LLC —Remote
- Full-time
- Computer science
- Computer Science
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]
ScriptPro LLC —Remote
- $24 - $27 an hour
- Full-time
- Remote
- Background check
- Computer science
- Computer Science
- Wellness program
- Paid holidays
Quick Apply

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Help Desk Technician

B H Griner Associates
Remote

Quick Apply

Job Details

Full-time
$51,000 - $82,000 a year
1 day ago

Qualifications

Defect resolution root cause analysis
Computer Science
Incident management software
Process design
Windows
Policy & process development
Computer hardware
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Problem management
Desktop administration
ITIL implementation
Ticketing system technical support
Failure analysis

Full Job Description

DESCRIPTION OF DUTIES:

The Help Desk Technician provides technical assistance and support for incoming inquiries related to firm computer systems, hardware, software, and remote access. Responds to support requests either over the phone or via email in a professional, confident, and courteous manner. Thoroughly documents support requests using the IT Help Desk ticketing system. Facilitates issue handling and escalation with cross-functional support staff to achieve timely resolution. Monitors help desk issues to identify broader trends and themes, working with IT Help Desk/End User Support management as needed to evaluate potential problems as part of the ITIL/ITSM discipline. Follows up with customers, provides feedback, and sees problems through to resolution. Keeps up-to-date with the Firm’s policies and procedures as they apply to the usage of technology. Writes tips, frequently asked questions, and knowledge articles for the firm’s knowledge base and authors/maintains the Help Desk knowledge base articles. Stays up-to-date on Firm technology and systems, required skills and competencies, as well as policies and procedures through self guided learning and review of training materials created by the IT Help Desk management/training staff. Performs independent research on systems to solve intricate or difficult technical problems. Uphold high standards of confidentiality, discretion, and integrity, particularly with respect to all sensitive and/or confidential firm and client information to which this position will have access. Additional duties as assigned or required.

REQUIRED SKILLS:

College degree is strongly preferred, ideally in Computer Science, Information Systems, or a related technical discipline. Appropriate technical certification(s) are preferred. Minimum of 2+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services provider. Previous exposure to law firm environment is highly preferred. Demonstrated experience with technical troubleshooting and root-cause analysis. Specialized knowledge of applications and systems common to a law firm (e.g., Collaboration solutions, Document Management Solutions). Specialized knowledge of operation system configuration and troubleshooting (e.g., windows platforms). Specialized knowledge of common user devices and troubleshooting (e.g., laptops and peripherals, mobile, audio video, printing, multi-function). Specialized knowledge of networking and connectivity devices and troubleshooting. Working knowledge of leading service desk performance indicators and service level standards. Working knowledge of leading service desk technology solutions for IT and non-IT users (e.g., ServiceNow). Working knowledge of best practices for designing, implementing, and continuously refining a global, tiered IT support desk model. Working knowledge of ITIL-oriented process design for IT Service Management. Working knowledge of leading service desk performance indicators and service level standards. Working knowledge of leading service desk technology solutions for IT and non-IT users (e.g., ServiceNow).

LOCATION:

Washington, DC - Remote

SALARY:

$51,000 - $82,000+ depending on experience.

HOURS:

Available shifts:

· Wednesday - Sunday 3:30 pm – 12:00 am

· Saturday - Monday 11:30 pm – 1:00pm

· Saturday - Wednesday 7 am – 3:30 pm

Pay: $51,000.00 - $82,000.00 per year

Work Location: Remote

Quick Apply

Refine Your Search

service desk technician jobs in remote

Help Desk Technician

IT Dispatcher (Remote - work from home)

Service Technician I - IT Help Desk

Service Technician II - IT Help Desk

Level 1 IT Technician

Technical Support Analyst

Remote Help Desk Agent

Senior Help Desk Technician

IT Support Technician - (REMOTE)

IT Field Support Technician

Customer Success Specialist (EMEA)

MSP Service Coordinator

Technical Analyst, Pharmacy Support-Remote [M-F 7a-3:30p CST]

IT Team Lead

IT Help Desk Level 1

Bilingual Help Desk Technician

RingCentral Support Technician (Contract)

IT Help Desk Technician

Customer Account Specialist

Technical Analyst, Pharmacy Support-Remote [Sa-Tu 10a-8:30p CST]

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