Top 1169 Tier 1 support Jobs in Remote

Customer Support (Tier I) Representative
TeamBuilder —Remote
- Full-time
- Experience equivalent to degree accepted
- Communication skills
- Entry level
- Health insurance
- Paid time off
Tier 1 Support Specialist - US Remote
PerfectServe —Remote
- $19 an hour
- Weekends as needed
- Remote
- English
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
Part Time Customer Service Representative (Teleradiology Support)
Valor Network —Remote
- $20 - $25 an hour
- Part-time
- Remote
- HIPAA
- High school diploma or GED
- Communication skills
Quick Apply
Customer Support Technician
SkySlope —Remote
- $24.50 an hour
- Full-time
- Remote
- Communication skills
- Entry level
- Paid parental leave
- Health savings account
Quick Apply
IT Specialist (Tier 1)
Zap Solutions Europe —Remote
- $61,000 - $79,500 a year
- Remote
- Google Workspace
- High school
- Communication skills
- Disability insurance
- Dental insurance
Customer Care Specialist I (Fully Remote in US)
Vitu, Inc. —Remote
- $19 - $22 an hour
- Overtime
- Remote
- High school diploma or GED
- Associate's degree
- Communication skills
- Commuter assistance
- Health savings account
Quick Apply
Software Support Specialist - Tier 2
Travelnet Solutions —Remote
- $25.96 - $31.25 an hour
- Remote
- Mid-level
- Mentoring
- 1 year
- Health savings account
- Disability insurance
Quick Apply
Technical and Customer Experience Advisor - Work From Home - US
Transcom —Remote
- From $17.31 an hour
- Overtime
- Remote
- 18 years or older
- English
- Research
- Health insurance
- Dental insurance
IT Tech Support - Tier 1 Analyst
Effortless Office —Remote
- $18 - $20 an hour
- Full-time
- Remote
- Windows
- Microsoft Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
3d
Help Desk Specialist II (Tier II – Advanced Support)
Aretec Inc —Ashburn, VA
- Weekends as needed
- Remote
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk Specialist
Concept Plus —Remote
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
Technical Support Agent
PAR —Remote
- $19 - $22 an hour
- Overtime
- Remote
- Computer science
- Windows
- Computer networking
Claims - Support Representative, Claims
Wellcove —Remote
- Full-time
- Remote
- Basic math
- HIPAA
- Mid-level
Quick Apply
4d
Healthcare Collections Agent
One Mnet Health —Remote
- From $15 an hour
- 8 hour shift
- Remote
- Computer literacy
- Basic math
- Microsoft Office
- Paid training
- Health insurance
Quick Apply
14d
Rebound Intake Specialist
Rebound —Remote
- $50,000 a year
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- Bachelor's degree
Quick Apply
10d
Technical Support Specialist, Oceania
IDScan.net —Remote
- Full-time
- Remote
- Mid-level
- Windows
- 3 years
Quick Apply
Customer Support Specialist - Benefits Marketplace
Rippling —Remote
- $26.10 an hour
- Full-time
- Remote
- English
- Mid-level
- Office
13d
Help Desk Call Center Representative
Senture —Remote
- Full-time
- Remote
- Bilingual
- Pass drug screening
- High school diploma or GED
Biometrics Service Specialist
First Advantage —Remote
- $21 an hour
- Full-time
- Remote
- Background check
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
6d
Customer Support Specialist
Tint —Remote
- $61,000 - $85,000 a year
- Full-time
- Spanish
- Google Workspace
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
13d

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tier 1 support jobs near remote

Customer Support (Tier I) Representative

TeamBuilder
Remote

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Job Details

Full-time

Benefits

Health insurance
Paid time off

Qualifications

Customer communication
Employee relationship building

Full Job Description

TeamBuilder is a rapidly growing healthcare SaaS company on a mission to transform healthcare with our innovative technology. We believe in empowering our customers through inventive solutions and a commitment to excellence. Our young, rapidly growing team is looking for passionate professionals who thrive in a dynamic, innovative, and collaborative environment.

We are looking for an early-career Customer Support Representative who is client-focused and enables our customers to achieve their business goals and maximize the value of TeamBuilder’s platform. You’ll be a vital part of our customer success team working closely with product and implementation experts to support the delivery of the product to our clients and responding to issues and concerns as they arise.

Key Responsibilities

Provide high-quality, timely solutions to a variety of customer support requests, (typically Tier 1) responding to approximately 20 tickets per day.
Manage customer expectations and provide clear, actionable resolutions while minimizing disruption to their business.
Adhere to ticket processing workflows, ensuring all issues are logged, prioritized and escalated as needed.
Share technical expertise with clients, guiding them through the use of TeamBuilder’s platform and promoting adoption of our learning and optimization tools.
Collaborate with internal teams to share best practices and contribute to the documentation and streamlining of support procedures.
Participate in shift coverage as required, ensuring client needs are met across time zones.

Skills & Traits

Actively seek to learn, and become expert on TeamBuilder’s product to support product delivery and customer success; demonstrate precision in handling tasks and support requests.
Must have stamina and the ability to prioritize and manage multiple tasks and requests simultaneously in a fast-paced environment.
Collaborate cross-functionally and engage in inventive problem-solving.
Excellent active listening, written, and verbal communication abilities.
Ability to establish and maintain effective relationships with customers and colleagues at all levels.
Display a strong commitment to our mission, customer success, and delivering outstanding results.

Qualifications

Ideally, some experience in technical customer service or a help desk role, preferably within a professional environment.
Undergraduate degree strongly preferred or equivalent work experience considered. Relevant certifications are a plus.
Some experience with computer programming or a help-desk background answering live chats and emails is desirable. Use of Zendesk is desirable.
Ability to work remotely across multiple time zones, with flexibility to shift hours based on client demand and location.

Additional Information

Job Type: Full-time, Exempt
Location: Remote
Compensation: Competitive and includes paid time off, medical benefits, and the potential for an annual performance bonus and equity.
Culture: We foster a collaborative, mission-driven culture that values innovation and prioritizes customer success.

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Refine Your Search

tier 1 support jobs in remote

Customer Support (Tier I) Representative

Tier 1 Support Specialist - US Remote

Part Time Customer Service Representative (Teleradiology Support)

Customer Support Technician

IT Specialist (Tier 1)

Customer Care Specialist I (Fully Remote in US)

Software Support Specialist - Tier 2

Technical and Customer Experience Advisor - Work From Home - US

IT Tech Support - Tier 1 Analyst

Help Desk Specialist II (Tier II – Advanced Support)

Help Desk Specialist

Technical Support Agent

Claims - Support Representative, Claims

Healthcare Collections Agent

Rebound Intake Specialist

Technical Support Specialist, Oceania

Customer Support Specialist - Benefits Marketplace

Help Desk Call Center Representative

Biometrics Service Specialist

Customer Support Specialist

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