Top 4826 Demand manager Jobs in Remote.us

Customer Service Operations Manager
HONK —Remote
- $60,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
Quick Apply
Manager Operations
Lumen Technologies —Remote
- $105,786 - $155,152 a year
- Remote
- Background check
- Pass drug screening
- Bachelor's degree
7d
Senior Demand Generation Manager | United States | Remote
Grafana Labs —Remote
- $127,651 - $153,180 a year
- Remote
- Senior level
- Communication skills
- Commercial
District Manager, Northeast Lifestyle
Michael Kors —Remote
- $140,000 - $150,000 a year
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Writing skills
- Paid parental leave
- Paid time off
Senior Customer Success Manager
Color —Remote
- $111,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Analysis skills
- Continuous improvement
- Paid parental leave
- Paid holidays
District Manager, Mid Atlantic
Michael Kors —Remote
- $170,000 - $175,000 a year
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Writing skills
- Paid parental leave
- Parental leave
Manager II, Performance Integrity Office
HealthEdge —Remote
- $144,000 - $155,000 a year
- Full-time
- Criminal background check
- Travel
- Mentoring
Practice Manager - Implementation Services (Remote)
Veeva Systems —Remote
- $100,000 - $200,000 a year
- Full-time
- Remote
- Travel
- Mentoring
- Recruiting
- Paid holidays
- Health insurance
Strategic Account Manager
Render —Remote
- $180,000 - $260,000 a year
- Full-time
- Remote
- 5 years
- Contracts
- Senior level
- Commuter assistance
- Paid parental leave
Demand Generation Program Manager | United States | Remote
Grafana Labs —Remote
- $100,000 - $120,000 a year
- Remote
- Senior level
8d
Manager, Scores Credit Bureau Partnerships
FICO —Remote
- $98,000 - $154,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Opportunities for advancement
Senior Product Manager, Demand Activation
Credit Acceptance —Remote
- $165,000 - $190,000 a year
- Full-time
- Remote
- 7 years
- Continuous improvement
- Product management
- Health insurance
- Dental insurance
Supply Planning Manager
Industrial Electric Manufacturing —Remote
- $129,529 - $166,400 a year
- Remote
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
Record to Report (R2R) Global Process Leader - US Remote
Henry Schein, Inc. —Remote
- $184,000 - $263,000 a year
- Full-time
- Remote
- 7 years
- Public speaking
- Master's degree
- Paid parental leave
- Health insurance
Purchasing Manager
Munch's Supply —Remote
- Full-time
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Process Improvement Manager
Numotion —Remote
- $79,360 - $109,120 a year
- Overtime
- Microsoft Excel
- Pass drug screening
- Office
- Disability insurance
- Health insurance
Data Center Site Manager (Relocation Assistance Available)
Serverfarm —Remote
- $140,000 - $175,000 a year
- Full-time
- 7 years
- Senior level
- Communication skills
- Paid holidays
- Relocation assistance
Senior Director, Procure to Pay (P2P) Global Process Leader - US Remote
Henry Schein, Inc. —Remote
- $184,000 - $263,000 a year
- Full-time
- Remote
- 7 years
- Public speaking
- Master's degree
- Paid parental leave
- Health insurance
Senior Demand Generation Manager (B2C Growth)
Sketchy —Remote
- $140,000 - $160,000 a year
- Full-time
- Remote
- 5 years
- Writing skills
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Demand Gen Manager
Afresh —Austin, TX
- $158,400 - $237,600 a year
- Full-time
- Remote
- 6 years
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Operations Manager

HONK -
Remote

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Job Details

Full-time
$60,000 - $100,000 a year

Qualifications

Productivity software

Full Job Description

Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion

We don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.

The Role

The Customer Service Operations Manager leads a team of Operations Supervisors and specialists responsible for delivering exceptional roadside assistance experiences at scale. This role is accountable for frontline and escalation team performance, service quality, customer satisfaction, and operational efficiency.

You will partner closely with Operations, Workforce Management, Training, Product, Technology, and Leadership teams to improve processes, solve complex service challenges, and ensure customers receive timely, empathetic support when they need it most.

You Will:

Lead from the front and support the team during periods of high demand
Lead and develop a team of Operations Supervisors across frontline and escalation functions.
Own performance against key operational metrics, including service levels, quality, customer satisfaction, and productivity.
Provide leadership and guidance for complex customer and service provider escalations.
Partner with Workforce Management, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
Analyze operational data and trends to identify opportunities for improvement and drive corrective action.
Develop and implement process improvements that enhance efficiency, scalability, and service quality.
Conduct regular performance reviews, coaching, and development discussions with direct reports.
Communicate operational performance, risks, and recommendations to senior leadership.
Lead operational response during service disruptions, severe weather events, and other high-impact incidents.
Foster a culture of accountability, collaboration, and continuous improvement while supporting the team wherever needed.

What You Bring

5+ years of leadership experience in a customer service, contact center, or operations environment.
Experience leading supervisors and developing high-performing customer-facing teams.
A customer-first mindset with a passion for delivering exceptional service, especially during complex or escalated situations.
Strong analytical and problem-solving skills with the ability to use data to drive decisions and improve performance.
Proven ability to identify operational challenges, implement process improvements, and drive measurable results.
Calm under pressure and able to make sound decisions in a fast-paced, rapidly changing environment.
Strong interpersonal skills with the ability to influence, coach, and collaborate across all levels of the organization.
Proficiency with Google Workspace and contact center technologies.
Experience with workforce management, quality assurance, performance management, and customer experience metrics preferred.
Experience in roadside assistance, insurance, transportation, logistics, or other service-based industries preferred.

The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

demand manager jobs in remote.us

Customer Service Operations Manager

Manager Operations

Senior Demand Generation Manager | United States | Remote

District Manager, Northeast Lifestyle

Senior Customer Success Manager

District Manager, Mid Atlantic

Manager II, Performance Integrity Office

Practice Manager - Implementation Services (Remote)

Strategic Account Manager

Demand Generation Program Manager | United States | Remote

Manager, Scores Credit Bureau Partnerships

Senior Product Manager, Demand Activation

Supply Planning Manager

Record to Report (R2R) Global Process Leader - US Remote

Purchasing Manager

Process Improvement Manager

Data Center Site Manager (Relocation Assistance Available)

Senior Director, Procure to Pay (P2P) Global Process Leader - US Remote

Senior Demand Generation Manager (B2C Growth)

Demand Gen Manager

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