Top 5336 Director of customer success Jobs in Remotely

Director of Customer Success Management
Owner.com —Remote
- $190,000 - $210,000 a year
- Full-time
- Remote
- 3 years
- Continuous improvement
- Recruiting
- Health insurance
Director of Customer Support
Sana Benefits —Remote
- $133,450 - $157,000 a year
- Full-time
- Remote
- 6 years
- Mentoring
- Recruiting
- Paid parental leave
- Health savings account
Director, Client Success
Fetch —Remote
- $140,000 - $160,000 a year
- Full-time
- Remote
- Senior level
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Director of Customer Success
Instacart —Remote
- $230,000 - $243,000 a year
- Remote
- Merchandising
- Senior level
- Commercial
Director of Customer Success
Movn Health —Remote
- $140,000 - $180,000 a year
- Full-time
- Up to 50% travel
- Bachelor's degree
- Team management
- Travel reimbursement
- Health insurance
Quick Apply
Associate Director, Execution Excellence (1 of 2)
Novartis —Remote
- $152,600 - $283,400 a year
- Full-time
- Remote
- 6 years
- Analysis skills
- Bachelor's degree
- Health insurance
- 401(k) matching
14d
Customer Success Director
Castlight Health —Remote
- $131,243 - $196,865 a year
- Full-time
- 11+ years
- Analysis skills
- Bachelor's degree
Director, Customer Success
NRC Health —Remote
- $120,000 - $162,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid time off
7d
Team Lead, Client Success
PatientNow —Remote
- $90,000 - $100,000 a year
- Full-time
- Remote
- Analysis skills
- Mentoring
- Training & development
Quick Apply
Director, Global Customer Training
Revalize —Remote
- $120,000 - $145,000 a year
- Full-time
- Remote
- 5 years
- Continuous improvement
- Senior level
- Health savings account
- Health insurance
Quick Apply
VP of Customer Success
Net Law Group LLC —Remote
- $140,000 - $160,000 a year
- Full-time
- Analysis skills
- US work authorization
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Director of Brand & Advocacy
Calendly —Remote
- $223,835 - $279,793 a year
- Full-time
- Hybrid work
- 11+ years
- Travel
- US work authorization
Quick Apply
Director, Commercial Customer Success
Vanta —Remote
- $243,000 - $286,000 a year
- Full-time
- Remote
- Senior level
- Commercial
- Commuter assistance
- Paid parental leave
Strategic Customer Success Manager
HealthSnap —Remote
- $120,000 - $135,000 a year
- Full-time
- Remote
- Analysis skills
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Director of Customer Success
Anchor Fintech —Remote
- Full-time
- Finance
- Project management
- Bachelor's degree
8d
Lead, Customer Success
Stellar Health —New York, NY
- $115,000 - $140,000 a year
- Full-time
- Remote
- Office
- Analysis skills
- Senior level
- Commuter assistance
- Health insurance
Quick Apply
Director of Product
Travelnet Solutions —Remote
- $170,000 - $190,000 a year
- Remote
- 8 years
- 21 years or older
- Product management
- Health savings account
- Disability insurance
Quick Apply
Customer Success Engineer
CommandLink —Remote
- $140,000 - $180,000 a year
- Full-time
- Remote
- Mid-level
- Scripting
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Manager, Customer Success
Propelus —Remote
- $110,000 - $130,000 a year
- Full-time
- Remote
- Marketing
- Analysis skills
- Bachelor's degree
- Health savings account
- Health insurance
Director of Product, Identity & Access
Indeed —Remote
- $179,000 - $373,000 a year
- Full-time
- 8 years
- Military encouraged
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply

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Director of Customer Success Management

Owner.com
Remote

Apply Now

Job Details

Full-time
$190,000 - $210,000 a year

Benefits

Health insurance
Unlimited paid time off

Qualifications

Customer retention strategy
Managing teams in a customer support role
Team leadership
Metrics Reporting
ROI
Team development
Hiring
Key Performance Indicators
Recruiting
Post-sales relationship building
Management reporting
Client growth strategy
AI-driven automation
Customer growth strategy
Senior leadership

Full Job Description

About Owner

Owner is the AI-native system local business owners use to succeed, starting with restaurants.

We’re building the system that replaces the many tools owners use to run their business.

It powers everything from the restaurant’s website, online ordering, CRM, POS, and more.

Product philosophy

Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically.

Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it.

Using Owner should feel like having a team of great operators, engineers, and marketers working for you.

Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

Our traction

Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com website.

More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees.

Our team

Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2026 to keep pace with our customer growth.

Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

Why we're looking for you

We're at an inflection point. As Owner scales, our biggest opportunity - and risk -is ensuring our restaurant customers consistently realize meaningful value from our platform. As Director of Customer Success, you will play a vital role in ensuring our customers are ultimately successful with our product, increasing their retention and growth with Owner.

We're looking for a Director to define the trajectory of the Customer Success Management function - building a proactive, lifecycle-driven CSM organization that drives retention, expansion, and customer advocacy at scale. You'll bring senior leadership experience, a builder's mindset, and a genuine passion for helping small business owners succeed. You’ll collaborate closely with the SVP of Customer Success, alongside other cross-functional teams, to continuously improve the customer experience.

This role is 100% remote and can be based anywhere in the United States or Canada.

The impact you'll have

Own and elevate retention outcomes: Drive measurable improvements in customer retention by operationalizing value realization, adoption, proactive account management, and risk mitigation across the entire customer portfolio
Transform the CSM model: Continue to drive the team towards a proactive, lifecycle-driven engagement model - focused on driving customer outcomes; establishing clear operating cadences, resourcing/org design, health scoring, and playbooks that scale with the business
Build a high-performing org: Recruit, coach, and develop a team of CSMs and managers with a high bar for accountability, intellectual curiosity, and customer obsession - across all customer segments / products
Innovate with AI: Build AI-augmented workflows across the CS motion - from health scoring and predictive analytics to customer communication and just-in-time enablement. Champion AI fluency across the team and set the expectation that every CSM actively uses AI tools in their day-to-day work
Strengthen the end-to-end customer journey: Partner across onboarding, support, product, and sales to deliver a seamless, consistent post-sale experience
Turn customer insight into action: Serve as the voice of the customer to Product, Engineering, and Marketing - translating feedback into actionable insights that shape the roadmap and GTM strategy

Who you’ll work with

SVP of Customer Success - your direct manager and strategic partner
Sales & Marketing - to align on segmentation, handoffs, and expansion strategy
Product & Engineering - to influence roadmap based on customer needs and friction points; build feedback loops powered by data synthesis and pattern recognition
Support & Launch - to reduce reactive volume and create a cohesive post-sale experience at-scale
Data, Operations & Enablement - to build the systems, reporting, and forecasting needed to run the business effectively
CSMs + CSM Managers - your team!

What we’re looking for

Experience & Leadership

8–12+ years in Customer Success, Account Management, or similar customer-facing roles in SaaS or technology; SMB and Enterprise experience ideal
3–5+ years leading high-performing CSM teams, including managers and/or senior ICs, with clear operating cadences, performance frameworks, and a culture of continuous improvement
Proven track record of improving retention and driving expansion in a recurring revenue business
Comfort operating in a high-growth, fast-moving environment where you'll be building the playbook as you go - not inheriting a fully mature operation

Customer & Commercial Acumen

Deep understanding of value realization, ROI articulation, and lifecycle management
Strong instinct for identifying churn risk and building repeatable save motions
Experience owning or influencing renewals and expansion targets
Ability to engage and influence executive stakeholders at customer accounts

Operational & Analytical Strength

Highly data-driven; experienced building and managing to KPI frameworks and metric trees
Deep expertise in core CS metrics: product adoption, time-to-value, revenue retention, etc.
Ability to translate data into clear actions and priorities

AI Fluency

Strong AI fluency - you actively use AI tools in your work, have a clear point of view on AI's role in customer success, and can drive adoption of AI-augmented workflows across a team
Ability to develop a clear framework for where AI should handle, assist, or defer to human CSMs across the customer lifecycle

People Leadership

Exceptional talent builder with a history of hiring, coaching, and retaining top performers
Experience developing managers and building high-performance, accountable cultures
Proven ability to transform teams from reactive to proactive through strong change management

Technical Fluency

Familiarity with SaaS platforms, restaurant tech, online ordering, or POS solutions is a plus

Compensation and benefits

The estimated base salary range for this role is $190-210K, plus a generous pre-IPO equity package

Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!

Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an Owner team member with an @owner.com email address.

We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.

Apply Now

Refine Your Search

director of customer success jobs in remotely

Director of Customer Success Management

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Director, Commercial Customer Success

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Manager, Customer Success

Director of Product, Identity & Access

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