Top 8087 First line supervisors of protective service workers, all other Jobs in Reno, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Delivery Truck Driver for in town and out-of-town routes.
Ponderosa Meat —Reno, NV
- $18 - $25 an hour
- Part-time
- Background check
- Dedicated
- Heavy lifting
- Health insurance
- Dental insurance
Quick Apply
Delivery Driver - Amazon Packages in Reno Sparks
East West Logistix —Reno, NV
- $21.75 - $26.00 an hour
- 8 hour shift
- Background check
- Pass drug screening
- No experience needed
- Paid training
- Health insurance
Quick Apply
Production Supervisor - Medical Device
Hamilton Medical, Inc. —Reno, NV
- $80,000 - $100,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Business
- Disability insurance
- Health insurance
Hospital Security Officer
ESI Security Services —Reno, NV
- $19 - $23 an hour
- 12 hour shift
- 18 years or older
- Hospital
- Pass drug screening
- Health insurance
- Paid time off
Quick Apply
Groundskeeper
Northland —Sparks, NV
- Full-time
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Apartments
- Health insurance
- Dental insurance
Quick Apply
5d
Warehouse Associate
OnTrac —Reno, NV
- $18 an hour
- Monday to Friday
- 18 years or older
- English
- Warehouse
- Employee assistance program
- 401(k) matching
Quick Apply
Events Services
ESI Security Services —Reno, NV
- $15 - $22 an hour
- Part-time
- No high school diploma
- High school diploma or GED
- 16+ years old
Quick Apply
Caregiver ~ FT AM/Swing Shift ~ Assisted Living ~ Sparks
MorningStar Senior Management LLC —Sparks, NV
- $17.25 - $19.00 an hour
- Part-time
- English
- High school diploma or GED
- First Aid Certification
- Health savings account
- Health insurance
Quick Apply
Package Handler - Part Time (Warehouse like)
FedEx —Sparks, NV
- $20.50 - $21.00 an hour
- Part-time
- Entry level
- Paid parental leave
- Health insurance
Caregiver / Home Care Aide
Home Instead —Reno, NV
- $17.00 - $17.50 an hour
- Part-time
- Home Health
- Entry level
- Paid training
- Mileage reimbursement
Quick Apply
11d
CAREGIVERS -IN HOME CAREGIVERS-POSITIONS AVAILABLE IMMEDIATLY!
FirstLight Home Care of Reno —Reno, NV
- $18 an hour
- Part-time
- Background check
- Serving
- 18 years or older
- Paid time off
- Flexible schedule
Quick Apply
14d
Entry Level Rep- $2,000-$4,000 Weekly
NTY —Reno, NV
- $120,000 - $180,000 a year
- Full-time
- No experience needed
- Reliable transportation
- Entry level
- Professional development assistance
- Flexible schedule
Quick Apply
Entry Level Rep- $2,000-$4,000 Weekly
NTY —Sun Valley, NV
- $120,000 - $180,000 a year
- Full-time
- No experience needed
- Reliable transportation
- Entry level
- Professional development assistance
- Flexible schedule
Quick Apply
Material Handler
Entegris —Reno, NV
- $24 - $25 an hour
- Full-time
- Microsoft Word
- Customer service
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Warehouse Machine Operator - Restock Driver (MON-FRI)
S&S Activewear LLC —Reno, NV
- $22.15 an hour
- Overtime
- Background check
- English
- Forklift
- Health insurance
- Dental insurance
Quick Apply
Entry Level Rep- $2,000-$4,000 Weekly
NTY —Spanish Springs, NV
- $120,000 - $180,000 a year
- Full-time
- No experience needed
- Reliable transportation
- Entry level
- Professional development assistance
- Flexible schedule
Quick Apply
Entry Level Rep- $2,000-$4,000 Weekly
NTY —Sparks, NV
- $120,000 - $180,000 a year
- Full-time
- No experience needed
- Reliable transportation
- Entry level
- Professional development assistance
- Flexible schedule
Quick Apply
Security Officer - Access Control
Allied Universal —Sparks, NV
- $25.50 an hour
- Full-time
- 18 years or older
- Customer service
- Pass drug screening
- Paid training
- AD&D insurance
Quick Apply
3d
Warehouse Technician
CLASEN QUALITY CHOCOLATE —Sparks, NV
- $27.75 - $30.70 an hour
- Overtime
- Customer service
- Basic math
- English
- Paid parental leave
- Paid holidays
Quick Apply

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first line supervisors of protective service workers, all other jobs near reno, nv

Director, Member Advocate Center

Costco Auto Program
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

first line supervisors of protective service workers, all other jobs in reno, nv

Director, Member Advocate Center

Delivery Truck Driver for in town and out-of-town routes.

Delivery Driver - Amazon Packages in Reno Sparks

Production Supervisor - Medical Device

Hospital Security Officer

Groundskeeper

Warehouse Associate

Events Services

Caregiver ~ FT AM/Swing Shift ~ Assisted Living ~ Sparks

Package Handler - Part Time (Warehouse like)

Caregiver / Home Care Aide

CAREGIVERS -IN HOME CAREGIVERS-POSITIONS AVAILABLE IMMEDIATLY!

Entry Level Rep- $2,000-$4,000 Weekly

Entry Level Rep- $2,000-$4,000 Weekly

Material Handler

Warehouse Machine Operator - Restock Driver (MON-FRI)

Entry Level Rep- $2,000-$4,000 Weekly

Entry Level Rep- $2,000-$4,000 Weekly

Security Officer - Access Control

Warehouse Technician

I want to receive the latest job alert for first line supervisors of protective service workers, all other in reno, nv

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