Top 27 Customer care coordinator Jobs in Reno, Nv

Behavioral Health Intake Coordinator
LifeStance Health —Carson City, NV
- $19.50 - $21.50 an hour
- Full-time
- Remote
- Spanish
- Computer literacy
- HIPAA
- Paid parental leave
- AD&D insurance
Quick Apply
4d
Customer Service Representative (Temp to Hire)
Hamilton Medical, Inc. —Reno, NV
- $21.00 - $23.75 an hour
- Full-time
- Microsoft Word
- ERP systems
- Office
- Disability insurance
- Health insurance
Patient Scheduler
Speech Goals Speech Therapy —Reno, NV
- From $19 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Care Partners Intake Representative
Pinnacle Medical Group, LLC —Carson City, NV
- $18 - $22 an hour
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
- Health insurance
- Dental insurance
Quick Apply
Patient Care Coordinator to Sales Track (Growth path to Medical Device Sales
Miracle Ear (N-Health Services) —Reno, NV
- $50,000 - $100,000 a year
- Full-time
- Hybrid work
- Background check
- Private practice
- HIPAA
- Paid training
- Health savings account
Quick Apply
Patient Care Coordinator (PCC)
Miracle Ear —Carson City, NV
- From $17 an hour
- Full-time
- Sales
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
7d
Customer Service Representative | Temporary
Hamilton Medical, Inc. —Reno, NV
- $21.00 - $23.75 an hour
- Full-time
- Microsoft Word
- ERP systems
- High school diploma or GED
- Disability insurance
- Health insurance
Receptionist/Patient Care Coordinator
DeMers Family Vision Group —Sparks, NV
- $17 - $20 an hour
- Full-time
- Bilingual
- Private practice
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
Referral Coordinator
The Swift Institute —Reno, NV
- Computer literacy
- Mid-level
- Office
Quick Apply
Patient Coordinator, Part Time (Family Eyecare Associates)
VSP Ventures Optometric Solutions LLC —Reno, NV
- $15.50 - $17.50 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Fair chance
Quick Apply
Referral Specialist
Renown Health —Reno, NV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- High school
Patient Care Coordinator - Champagne Family Dentistry Sparks
CHAMPAGNE FAMILY DENTISTRY —Sparks, NV
- Full-time
- Dental office
- Inventory management
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Front Desk Coordinator
The Joint Chiropractic —Sparks, NV
- Weekends as needed
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
Quick Apply
13d
Front Desk Wellness Coordinator
The Joint Chiropractic —Reno, NV
- Weekends as needed
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
Quick Apply
Patient Coordinator (Family Eyecare Associates)
VSP Ventures Optometric Solutions LLC —Sparks, NV
- $15.50 - $17.50 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Fair chance
Quick Apply
Front Desk Coordinator - Orthodontic
Bluetree Dental —Sparks, NV
- $16 an hour
- Full-time
- Dental office
- Pass drug screening
- Administrative experience
- Paid holidays
- Disability insurance
10d
Physician Scheduling Coordinator - Peds Hemotology / Bridge Clinic
Renown Health —Reno, NV
- Full-time
- Customer service
- Computer literacy
- Bachelor of Science
3d
Patient Coordinator
Access Health Dental —Reno, NV
- Full-time
- Bilingual
- Dental office
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Dental Treatment Coordinator
Desert Valley Dental —Sun Valley, NV
- $20 - $25 an hour
- Full-time
- Bilingual
- Dental office
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
Nutrition Care Coordinator
Option Care Enterprises, Inc. —Carson City, NV
- $16.61 - $26.96 an hour
- Full-time
- Remote
- Mid-level
- High school diploma or GED
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
11h

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Behavioral Health Intake Coordinator

LifeStance Health -
Carson City, NV

Quick Apply

Job Details

Full-time
$19.50 - $21.50 an hour
4 days ago

Benefits

Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

English
High school diploma or GED

Full Job Description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

ROLE OVERVIEW
The Intake Coordinator plays a vital role in assisting new patients to establish care with a LifeStance provider. This position is responsible for scheduling initial assessments, collecting necessary demographic, verifying insurance eligibility, and managing referrals and clinical history to appropriately match patients with the most suitable providers. The Intake Coordinator facilitates the initial stages of client engagement and must possess excellent interpersonal skills.

HOURLY PAY: $19.50- 21.50 Hourly

LOCATION: Remote

Shift by time zone:

8:30am - 5:00pm PST

9:30a- 6:00p MST

10:30am - 7pm CST

11:30am-8:00pm EST

RESPONSIBILITIES
Intake Department Interactions:

Efficiently handle communications via phone (inbound and outbound), email, voicemail, faxes, and chat.
Identify and communicate patient trends and feedback, including scheduling barriers to Intake.
Interact with Practice Operations team as necessary to ensure proper patient matching.

New Patient Assistance:

Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider.
Schedule initial appointments promptly and accurately with detail outlining patients’ needs including talk therapy and/or medication management.
Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider.
Obtain and verify patient clinical history, demographic details, insurance information, and eligibility.
Collect credit card for file and maintain compliance.
Assist new patients with portal setup and new patient paperwork.
Process and manage referral paperwork efficiently.

Other:

Ensure all patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system.
Proactively contact referral source, patient, and/or provider office to obtain additional information that is required to complete verification of benefits and/or prior authorizations.
Contact existing patients to initiate new services based on internal and external referrals.
Assist new patient with any questions regarding new patient appointments or referrals.
Professionally and calmly assist with incoming emergency calls as appropriate and follow crisis call protocols.
Perform additional tasks and responsibilities as assigned by management to support the overall efficiency of the intake department.
Adhere to all relevant policies, regulations, and compliance standards throughout the intake process including HIPAA and PCI.

COMPENTENCIES & SKILLS

Adaptability: Quickly learn and adapt to the intake department’s processes and technology, including Electronic Health Record (EHR) systems, appointment scheduling tools, and contact center systems.
Communication Skills: Strong verbal and written communication skills to interact effectively with patients, providers, and referral sources.
Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.
Customer Service: A patient-centric approach with a strong commitment to providing exceptional customer service. empathy and compassion.
Problem-Solving: Ability to handle complex situations and make informed decisions to resolve issues efficiently.
Detailed Oriented: Demonstrates meticulous attention to detail, ensuring accuracy and completeness in all tasks.
Team Player: Collaborative attitude with the ability to work well in a team-oriented environment.

SKILLS & EXPERIENCE

High school diploma or equivalent required; Bachelor's degree preferred.
2+ years of experience in a contact center environment and/or healthcare environment.
Strong computer proficiency with knowledge of Microsoft Office, Internet, and Email.
Prior experience working with Electronic Health Record systems (EHRs), preferred.
Clear understanding of insurance-related terminology.
Fluent in English, required and a professional working proficiency, in Spanish may be required.
Quiet, distraction free, dedicated HIPAA compliant workspace in your remote office with high-speed hard-wired internet access.
Must be able to multi-task and prioritize work in a fast-paced work environment.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

LifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

#LI-LR1

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion at LifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [email protected]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to. To apply for a position, please use our official careers page.

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Refine Your Search

customer care coordinator jobs in reno, nv

Behavioral Health Intake Coordinator

Customer Service Representative (Temp to Hire)

Patient Scheduler

Care Partners Intake Representative

Patient Care Coordinator to Sales Track (Growth path to Medical Device Sales

Patient Care Coordinator (PCC)

Customer Service Representative | Temporary

Receptionist/Patient Care Coordinator

Referral Coordinator

Patient Coordinator, Part Time (Family Eyecare Associates)

Referral Specialist

Patient Care Coordinator - Champagne Family Dentistry Sparks

Front Desk Coordinator

Front Desk Wellness Coordinator

Patient Coordinator (Family Eyecare Associates)

Front Desk Coordinator - Orthodontic

Physician Scheduling Coordinator - Peds Hemotology / Bridge Clinic

Patient Coordinator

Dental Treatment Coordinator

Nutrition Care Coordinator

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