Top 871 Department supervisor Jobs in Reno, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Supervisor of IT - Epic Beaker
Renown Health —Reno, NV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Maintenance Supervisor
Confidential —Reno, NV
- $68,000 - $70,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Supervising experience
- Paid training
- Paid holidays
5d
Supply Chain Supervisor
JCPenney —Reno, NV
- $57,000 - $95,000 a year
- Microsoft Excel
- Mid-level
- Typing
- Paid holidays
- Health insurance
Production Supervisor (Test Department)
Sierra Nevada Corporation —Sparks, NV
- Full-time
- 7 years
- Schematics
- Military
- Health insurance
- Dental insurance
Supervisor II
DSV —McCarran, NV
- $80,000 a year
- Overtime
- Microsoft Excel
- Computer literacy
- Writing skills
Warehouse Department Supervisor
Discount Tire —McCarran, NV
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Warehouse Department Supervisor
Tire Rack —McCarran, NV
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
Operations Manager
DSV —McCarran, NV
- $100,000 a year
- Overtime
- Microsoft Excel
- 5 years
- Computer literacy
Warehouse Operations Supervisor
GEODIS Logistics LLC —Sparks, NV
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Department Supervisor
Home Depot —Sparks, NV
- $21.50 an hour
- Merchandising
- Mid-level
Associate Center Director
Octapharma —Sparks, NV
- $78,300 - $130,500 a year
- Extended hours
- Inventory management
- Mid-level
- 3 years
- Wellness program
- Health savings account
Warehouse & Distribution Supervisor - First Shift
Nestlé Health Science —Sparks, NV
- Monday to Friday
- Mid-level
- Microsoft Office
- Analysis skills
- Health insurance
- 401(k) matching
Supervisor Depot
Southern Glazer’s Wine and Spirits —Reno, NV
- $64,800 - $85,600 a year
- Full-time
- Customer service
- 5 years
- Mid-level
- Wellness program
- Disability insurance
11d
Supervisor - Operations (LTL Outbound)
Wesco —Reno, NV
- $58,775 - $76,407 a year
- Urgently hiring
- Computer literacy
- Mid-level
- Forklift
- Health insurance
- Dental insurance
11d
(USA) Area Manager - Maintenance (fashion, Import, Print Solutions, Regional, Returns, Sam's, Wm.com)
Walmart —Sparks, NV
- $80,000 - $120,000 a year
- High school
- Writing skills
- Mid-level
- Paid jury duty
- Disability insurance
13d
Supervisor - Operations (Outbound)
Wesco —Sparks, NV
- $58,775 - $76,407 a year
- Overtime
- Computer literacy
- Mid-level
- Forklift
- Health insurance
- Dental insurance
2d
SHIPPING LEAD
Buckeye Corrugated —Reno, NV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Paid holidays
- Health insurance
18h
Transfer Station Supervisor
WM —Reno, NV
- $72,000 - $75,000 a year
- Full-time
- Management
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
Production Supervisor
PECNA Panasonic Energy Corporation of North America —Sparks, NV
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Health savings account
- Paid holidays
10d

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Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

department supervisor jobs in reno, nv

Director, Member Advocate Center

Supervisor of IT - Epic Beaker

Maintenance Supervisor

Supply Chain Supervisor

Production Supervisor (Test Department)

Supervisor II

Warehouse Department Supervisor

Warehouse Department Supervisor

Operations Manager

Warehouse Operations Supervisor

Department Supervisor

Associate Center Director

Warehouse & Distribution Supervisor - First Shift

Supervisor Depot

Supervisor - Operations (LTL Outbound)

(USA) Area Manager - Maintenance (fashion, Import, Print Solutions, Regional, Returns, Sam's, Wm.com)

Supervisor - Operations (Outbound)

SHIPPING LEAD

Transfer Station Supervisor

Production Supervisor

I want to receive the latest job alert for department supervisor in reno, nv

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