Top 169 Director of Jobs in Reno, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Supply Chain Facility Director
JCPenney —Reno, NV
- $170,000 - $215,000 a year
- Full-time
- Background check
- Data analysis skills
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Assistant Director of Property Operations
Grand Sierra Resort and Casino —Reno, NV
- $85,000 - $100,000 a year
- Weekends as needed
- 6 years
- Writing skills
- Driver's License
Quick Apply
4d
Executive Director - Senior Living Community
LeaderStat —Reno, NV
- $135,000 a year
- Email
- Customer service
- Residential
- Senior level
Quick Apply
Executive Director $5,000k Sign On
Brookdale Senior Living Inc. —Reno, NV
- $100,940 - $128,580 a year
- Nights as needed
- Writing skills
- 3 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
Director Of Food Services
Boys & Girls Club of Truckee Meadows —Reno, NV
- $83,000 - $90,000 a year
- Full-time
- Background check
- School experience
- Pass drug screening
- Disability insurance
- Health insurance
Quick Apply
4d
Director of Rooms (Renaissance Reno Downtown Hotel & Spa)
Schulte Hospitality Group —Reno, NV
- $80,000 - $90,000 a year
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
Quick Apply
Director of Customer Service
Hamilton Company —Reno, NV
- $120,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
Director of Admissions
Unitek Learning —Reno, NV
- Full-time
- Microsoft Office
- Analysis skills
- University
- Paid holidays
- Health insurance
Quick Apply
Director, Contract Management
Generac Power Systems Inc —Reno, NV
- Full-time
- 8 years
- Bachelor's degree
- Business Administration
Quick Apply
11d
Creative Director
Cascade Designs Inc —Reno, NV
- $115,000 - $145,000 a year
- Full-time
- Merchandising
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Director of Program Quality and Data
Eddy House —Reno, NV
- $65,000 a year
- Full-time
- Background check
- Google Workspace
- Management
- Paid holidays
- Disability insurance
Quick Apply
Director of Programs
Domestic Violence Resource Center —Reno, NV
- $74,000 - $86,000 a year
- Weekends as needed
- Background check
- Spanish
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Regional Sales Director
Confidential —Nevada
- $140,000 - $160,000 a year
- Full-time
- Sales
- Marketing
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Executive Director
Contractors Association of Truckee Tahoe (CATT) —Truckee, CA
- $100,000 - $115,000 a year
- Full-time
- Public speaking
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
12d
Operations Director
FTE Drilling —Nevada
- Full-time
- Experience equivalent to degree accepted
- Business Administration
- Senior level
Quick Apply
Director of IT & Development
ZLINE —Reno, NV
- Full-time
- Google Workspace
- Azure
- Computer Science
- Health savings account
- Health insurance
Quick Apply
Lifestyle Director
Clearwater at Rancharrah —Reno, NV
- Full-time
- CPR Certification
- Management
- Customer service
- 401(k)
Quick Apply
Director of Clinical Operations
Community Health Alliance - Nevada —Reno, NV
- $135,000 - $150,000 a year
- Full-time
- CPR Certification
- Nursing
- BLS Certification
- Health savings account
- AD&D insurance
Quick Apply
Regional Director
Driveline —Reno, NV
- $60,000 - $65,000 a year
- Full-time
- Merchandising
- Bachelor's degree
- Travel
- Health insurance
- Dental insurance
Quick Apply

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director of jobs near reno, nv

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

director of jobs in reno, nv

Director, Member Advocate Center

Supply Chain Facility Director

Assistant Director of Property Operations

Executive Director - Senior Living Community

Executive Director $5,000k Sign On

Director Of Food Services

Director of Rooms (Renaissance Reno Downtown Hotel & Spa)

Director of Customer Service

Director of Admissions

Director, Contract Management

Creative Director

Director of Program Quality and Data

Director of Programs

Regional Sales Director

Executive Director

Operations Director

Director of IT & Development

Lifestyle Director

Director of Clinical Operations

Regional Director

I want to receive the latest job alert for director of in reno, nv

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