Top 616 Director of programs Jobs in Reno, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Supply Chain Facility Director
JCPenney —Reno, NV
- $170,000 - $215,000 a year
- Full-time
- Background check
- Data analysis skills
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Lifestyle Director
Clearwater at Rancharrah —Reno, NV
- Full-time
- CPR Certification
- Management
- Customer service
- 401(k)
Quick Apply
Director of Clinical Operations
Community Health Alliance - Nevada —Reno, NV
- $135,000 - $150,000 a year
- Full-time
- CPR Certification
- Nursing
- BLS Certification
- Health savings account
- AD&D insurance
Quick Apply
14d
Executive Director $5,000k Sign On
Brookdale Senior Living Inc. —Reno, NV
- $100,940 - $128,580 a year
- Nights as needed
- Writing skills
- 3 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
Director Food and Beverage, West Region
FirstService Residential —Reno, NV
- $140,000 - $150,000 a year
- Weekends as needed
- Background check
- Sales
- Basic math
- Health savings account
- Paid holidays
Quick Apply
Director of Customer Service
Hamilton Company —Reno, NV
- $120,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
Director of Rooms (Renaissance Reno Downtown Hotel & Spa)
Schulte Hospitality Group —Reno, NV
- $80,000 - $90,000 a year
- Background check
- Writing skills
- Pass drug screening
- Paid parental leave
- Paid holidays
Quick Apply
Director of Staff and Programs
Incline Village Crystal Bay Community and Business Association —Incline Village, NV
- $100,000 - $110,000 a year
- Weekends as needed
- Hybrid work
- Google Workspace
- Public speaking
- Office
- Health savings account
- Paid time off
Quick Apply
11h
Director of Programs
Domestic Violence Resource Center —Reno, NV
- $74,000 - $86,000 a year
- Weekends as needed
- Background check
- Spanish
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Senior Associate Vice President for Strategy, Planning, and Decision Support
University of Nevada, Reno —Reno, NV
- $194,200 - $291,300 a year
- Full-time
- Background check
- Residential
- Driver's License
- Disability insurance
- Health insurance
General Manager
Sparks Residence Inn by Marriott —Sparks, NV
- $85,000 - $95,000 a year
- Weekends as needed
- Mid-level
- Hotel
- Driver's License
- Profit sharing
- Health insurance
Quick Apply
9d
Regional Manager - West Coast
HES Facilities —Reno, NV
- $120,000 - $150,000 a year
- Full-time
- Mentoring
- Recruiting
- Senior level
Quick Apply
Center Manager (Full-time) - Nevada
OrangeTwist —Reno, NV
- $150,000 - $250,000 a year
- Weekends as needed
- Inventory management
- Fair chance
- Experience equivalent to degree accepted
- Paid holidays
- Health insurance
Quick Apply
mgr district, Reno
Starbucks —Reno, NV
- $89,700 - $134,600 a year
- Weekends as needed
- Inventory management
- Military
- 3 years
- Paid parental leave
- Paid holidays
8d
Creative Director
Cascade Designs Inc —Reno, NV
- $115,000 - $145,000 a year
- Full-time
- Merchandising
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Academic Assessment Coordinator, School of Medicine
University of Nevada, Reno —Reno, NV
- Weekends as needed
- Background check
- Mid-level
- Master's degree
- Disability insurance
- Health insurance
8d
Center Operations Director – ABA Services
Proud Moments —Reno, NV
- Full-time
- Mid-level
- Clinic
- Supervising experience
- Health insurance
- Dental insurance
3d
General Manager HOA
FirstService Residential —Reno, NV
- $105,000 - $125,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Health savings account
- Paid holidays
Quick Apply
VP of Advancement
Northern Nevada HOPES —Reno, NV
- $125,000 - $150,000 a year
- Full-time
- 7 years
- Analysis skills
- Mentoring
- Paid parental leave
- Paid holidays

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Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

director of programs jobs in reno, nv

Director, Member Advocate Center

Supply Chain Facility Director

Lifestyle Director

Director of Clinical Operations

Executive Director $5,000k Sign On

Director Food and Beverage, West Region

Director of Customer Service

Director of Rooms (Renaissance Reno Downtown Hotel & Spa)

Director of Staff and Programs

Director of Programs

Senior Associate Vice President for Strategy, Planning, and Decision Support

General Manager

Regional Manager - West Coast

Center Manager (Full-time) - Nevada

mgr district, Reno

Creative Director

Academic Assessment Coordinator, School of Medicine

Center Operations Director – ABA Services

General Manager HOA

VP of Advancement

I want to receive the latest job alert for director of programs in reno, nv

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