Top 127 Director of strategy Jobs in Reno, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Operations Director
FTE Drilling —Nevada
- Full-time
- Experience equivalent to degree accepted
- Business Administration
- Senior level
Quick Apply
HOTEL DIRECTOR OF SALES - Hyatt Place Reno
Tim Alexander Consulting —Reno, NV
- $40 - $46 an hour
- Full-time
- Background check
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Assistant Executive Director (Senior Living)
Health Dimensions Group —Sparks, NV
- $69,000 - $109,250 a year
- Full-time
- Nursing
- Skilled nursing facility
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
4d
Executive Director $5,000k Sign On
Brookdale Senior Living Inc. —Reno, NV
- $100,940 - $128,580 a year
- Nights as needed
- Writing skills
- 3 years
- Ability to lift 50 pounds
- Health savings account
- Paid holidays
Quick Apply
Senior Director of Operations
Tellworks Logistics —Sparks, NV
- $200,000 a year
- Weekends as needed
- 5 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
11d
Director of Customer Service
Hamilton Company —Reno, NV
- $120,000 - $200,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Disability insurance
- Health insurance
Director of Staff and Programs
Incline Village Crystal Bay Community and Business Association —Incline Village, NV
- $100,000 - $110,000 a year
- Weekends as needed
- Hybrid work
- Google Workspace
- Public speaking
- Office
- Health savings account
- Paid time off
Quick Apply
Behavioral Health Administrative Director
Renown Health —Reno, NV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
HOUSE DIRECTOR
Eta Iota House Corporation of Delta Gamma Fraterni —Reno, NV
- Full-time
- Residential
- Recruiting
- Organizational skills
- Paid holidays
- Paid time off
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Philanthropy Director
NEVADA HUMANE SOCIETY —Reno, NV
- $95,000 a year
- Full-time
- Senior level
- Leadership
- Paid holidays
- Disability insurance
Director, Employee Relations, Health & Safety
IGT —Reno, NV
- $168,000 - $209,900 a year
- 11+ years
- Office
- Mentoring
- Disability insurance
- Health insurance
Creative Director
Cascade Designs Inc —Reno, NV
- $115,000 - $145,000 a year
- Full-time
- Merchandising
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Director Food and Beverage, West Region
FirstService Residential —Reno, NV
- $140,000 - $150,000 a year
- Weekends as needed
- Background check
- Sales
- Basic math
- Health savings account
- Paid holidays
Quick Apply
Regional Director
FirstService Residential —Reno, NV
- $105,000 - $120,000 a year
- Weekends as needed
- Background check
- Customer service
- Office
- Health insurance
- Dental insurance
Quick Apply
9d
Director of Revenue Integrity
Renown Health —Reno, NV
- $71.51 - $100.11 an hour
- Full-time
- Microsoft Outlook
- Management
- 5 years
Director of Subsurface Project Management
Ormat Technologies —Reno, NV
- 5 years
- Computer literacy
- Engineering
5d
Director of Patient Financial Services
Renown Health —Reno, NV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quality Director
SendCutSend Inc —Reno, NV
- $155,000 - $171,000 a year
- Full-time
- Hybrid work
- 5 years
- Engineering
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Director of Prospect Intelligence and Pipeline Optimization, Advancement Services
University of Nevada, Reno —Reno, NV
- Full-time
- Background check
- Research
- Residential
- Disability insurance
- Health insurance

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director of strategy jobs near reno, nv

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

director of strategy jobs in reno, nv

Director, Member Advocate Center

Operations Director

HOTEL DIRECTOR OF SALES - Hyatt Place Reno

Assistant Executive Director (Senior Living)

Executive Director $5,000k Sign On

Senior Director of Operations

Director of Customer Service

Director of Staff and Programs

Behavioral Health Administrative Director

HOUSE DIRECTOR

Philanthropy Director

Director, Employee Relations, Health & Safety

Creative Director

Director Food and Beverage, West Region

Regional Director

Director of Revenue Integrity

Director of Subsurface Project Management

Director of Patient Financial Services

Quality Director

Director of Prospect Intelligence and Pipeline Optimization, Advancement Services

I want to receive the latest job alert for director of strategy in reno, nv

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