Top 3864 Education program Jobs in Reno, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Lead, Site EHS
Entegris —Reno, NV
- $105,000 - $135,000 a year
- Full-time
- Management
- 5 years
- Continuous improvement
- Paid holidays
- Health insurance
Client Relationship Specialist – Trust & Estates/Private Wealth
McDonald Carano LLP —Reno, NV
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Relocation assistance
Quick Apply
12d
Site Supervisor
Community Services Agency —Reno, NV
- From $53,700 a year
- Full-time
- School experience
- Classroom
- CPR Certification
- Health savings account
- Health insurance
Quick Apply
Support Technician II
SanMar- External —Sparks, NV
- From $22.12 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Health insurance
Quick Apply
Workforce Development Academic Instructor
The Childrens Cabinet —Reno, NV
- $28.00 - $38.50 an hour
- Part-time
- Background check
- Classroom
- Clean driving record
4d
Administrative Assistant
American Lineman College —Reno, NV
- Up to $28 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Dental insurance
Quick Apply
2d
Human Resources Manager
Novolex —Reno, NV
- $85,000 - $95,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Wellness program
- Paid parental leave
Research Administrator Pre-Award
University of Nevada, Reno —Reno, NV
- Full-time
- Background check
- Mid-level
- Office
- Disability insurance
- Health insurance
3d
Human Resources Representative
Uline —Reno, NV
- $75,000 - $100,000 a year
- Full-time
- Customer service
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
4d
Operations Support Specialist
Airware HVAC, Inc. —Reno, NV
- $22 - $26 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid time off
Quick Apply
Credentialing and Client Services Specialist for Clinical Laboratory
MD Labs —Reno, NV
- $25 - $26 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Employment Specialist
Marathon Staffing —Reno, NV
- $28 an hour
- Temporary
- Research
- Driver's License
- Psychology
Quick Apply
12d
Human Resources Representative
Uline —Spanish Springs, NV
- $75,000 - $100,000 a year
- Full-time
- Customer service
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
4d
Human Resources Representative
Uline —Cold Springs, NV
- $75,000 - $100,000 a year
- Full-time
- Customer service
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
4d
Human Resources Representative
Uline —Carson City, NV
- $75,000 - $100,000 a year
- Full-time
- Customer service
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
4d
Human Resources Generalist
The Clorox Company —Reno, NV
- $68,000 - $135,800 a year
- Full-time
- Mid-level
- Administrative experience
- Data entry
- Health insurance
- Adoption assistance
3d
Assistant Manager, Guest Experience 9 Month Contract | Reno Summit Sierra
Lululemon —Reno, NV
- $23.19 - $39.23 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
5d
Deputy Clerk – Resource Center and Protection Order Help Center
The Second Judicial District Court —Reno, NV
- $64,625.60 - $84,032.00 a year
- Online Application
- Spanish
- Microsoft Outlook
- Word processing
- Health insurance
- Dental insurance
Quick Apply
12d
Administrative Assistant 1
Ormat Technologies —Reno, NV
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
6d

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education program jobs near reno, nv

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

education program jobs in reno, nv

Director, Member Advocate Center

Lead, Site EHS

Client Relationship Specialist – Trust & Estates/Private Wealth

Site Supervisor

Support Technician II

Workforce Development Academic Instructor

Administrative Assistant

Human Resources Manager

Research Administrator Pre-Award

Human Resources Representative

Operations Support Specialist

Credentialing and Client Services Specialist for Clinical Laboratory

Employment Specialist

Human Resources Representative

Human Resources Representative

Human Resources Representative

Human Resources Generalist

Assistant Manager, Guest Experience 9 Month Contract | Reno Summit Sierra

Deputy Clerk – Resource Center and Protection Order Help Center

Administrative Assistant 1

I want to receive the latest job alert for education program in reno, nv

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